Michael Dizon Email & Phone Number

United States

Northridge, CA, US

• Deploy, maintain, and operationally sustain cloud services, applications, and workloads within a hybrid, multi-site data center environment (AWS and Azure).
• Manage and optimize cloud infrastructure for performance, availability, and scalability, ensuring seamless operation.
• Monitor cloud resource utilization and implement cost optimization strategies to maximize efficiency.
• Troubleshoot and resolve cloud infrastructure and service issues, ensuring minimal downtime.
• Implement and maintain cloud security best practices, adhering to industry standards and compliance requirements.
• Automate infrastructure deployment and management using CI/CD pipelines and Infrastructure as Code tools such as GitHub, Terraform, Ansible, and Cloudformation.

Woodland Hills, CA, US

• Maintenance and optimization of server hardware and operating systems to enhance performance and stability.
• Monitor system performance and availability, resolving complex technical issues to ensure high reliability.
• Provide high-level technical support and troubleshooting, collaborating with IT teams and end-users for efficient problem resolution.
• Maintain detailed documentation of system configurations and changes, fostering knowledge sharing within the IT team.
• Research and implement new technologies and best practices in system management to optimize performance, reliability, and security.
• Manage and maintain network devices and infrastructure, ensuring seamless connectivity and network performance.

Woodland Hills, CA, US

• Install, configure, and maintain server hardware, operating systems, and applications, ensuring optimal performance and system stability.
• Monitor system performance and availability, identifying and resolving issues to minimize downtime and maintain high levels of reliability.
• Develop and enforce system security policies, including user access controls, network security, and patch management, to protect against data breaches and unauthorized access.
• Plan and execute system upgrades, migrations, and integrations, ensuring minimal disruption to business operations and maintaining system compatibility.
• Provide technical support and troubleshooting for complex system issues, working closely with other IT professionals and end-users to resolve problems efficiently.
• Document system configurations, procedures, and changes, maintaining accurate records and facilitating knowledge sharing within the IT team.

Woodland Hills, CA, US

• Provide technical assistance and support to users regarding hardware and software issues, resolving problems in a timely and efficient manner.
• Respond to support requests via phone, email, helpdesk ticketing system, and remote assistance tools, ensuring prompt and accurate resolution.
• Diagnose and troubleshoot technical issues, including account setup, network connectivity, software installation, and hardware configuration.
• Install, configure, and maintain computer systems, peripheral devices, and network equipment, ensuring optimal performance and reliability.
• Perform system backups and disaster recovery operations, safeguarding critical data and minimizing downtime.
• Collaborate with the IT team to develop and implement IT policies, procedures, and best practices, promoting a secure and efficient IT environment.

Roseville, CA, US

• Assist students, faculty, and staff in locating and utilizing learning resources, including books, journals, multimedia materials, and online databases.
• Provide guidance on the use of technology and equipment, such as computers, printers, scanners, and audiovisual equipment, ensuring effective access to learning resources.
• Monitor and maintain the Learning Resource Center environment, ensuring a clean, organized, and conducive atmosphere for study and collaboration.
• Provide support for the circulation desk, including checking materials in and out, processing hold requests, and addressing user account issues.
• Provide tutoring support to students in various subjects, assisting them in improving their understanding of course material and enhancing their academic performance.
• Coordinate the scheduling of certification exams for students, managing exam logistics, and ensuring a smooth testing experience.