I manage two facilities that encompass three business units within the wholesale and retail sectors, overseeing all key functions such as manufacturing, sales, customer service, and accounting. My focus is on ensuring seamless operations across the company, fostering a culture of fiscal discipline, and driving cost-effective management practices to maintain strong financial health and sustainable profitability, even in a fluctuating market.Key achievements include integrating a retail… Show more I manage two facilities that encompass three business units within the wholesale and retail sectors, overseeing all key functions such as manufacturing, sales, customer service, and accounting. My focus is on ensuring seamless operations across the company, fostering a culture of fiscal discipline, and driving cost-effective management practices to maintain strong financial health and sustainable profitability, even in a fluctuating market.Key achievements include integrating a retail direct component into the wholesale model, which led to significant revenue growth over three years. I also launched a secondary manufacturing facility to improve regional service capabilities and optimize production efficiency. In addition, I spearheaded a major expansion of the dealer network, growing representation from 12 to over 100 in less than two years, which greatly expanded our market presence. I led the successful implementation of an advanced ERP system, streamlining processes, improving inventory management, and reducing lead times. Through a unified approach to managing cross-functional teams, I’ve driven operational efficiencies and enhanced customer service across all departments. Show less

I administered all critical aspects of operations, including manufacturing, sales, customer service, and accounting, while preparing the company for sale and overseeing the transition to new ownership. I played a pivotal role in developing industry-leading sales catalogs and marketing materials, equipping dealers with the necessary tools to drive product sales and support business growth. As a key contributor to the company’s exit strategy, I managed its merger with a strategic industry… Show more I administered all critical aspects of operations, including manufacturing, sales, customer service, and accounting, while preparing the company for sale and overseeing the transition to new ownership. I played a pivotal role in developing industry-leading sales catalogs and marketing materials, equipping dealers with the necessary tools to drive product sales and support business growth. As a key contributor to the company’s exit strategy, I managed its merger with a strategic industry partner, ensuring a smooth and successful ownership transition. I also led the training and integration of the new management team, implementing policies and operational systems to maintain continuity and align with long-term strategic goals.One of my key achievements was implementing innovative sales and marketing strategies that resulted in a 400% year-over-year revenue increase. Additionally, I rapidly expanded the dealer network from 32 to over 200 within just eight months, significantly increasing our market penetration and sales reach. These efforts not only drove substantial growth but also positioned the company for a successful transition and continued success under new ownership. Show less

I led a comprehensive overhaul of the management structure, launching a company-wide empowerment campaign that consolidated roles to reduce costs while enhancing workforce responsiveness and operational efficiency. By revamping sales and marketing strategies, I successfully improved distributor acquisition and retention, utilizing a mix of email campaigns, print ads, and independent sales representatives to expand our market reach. My leadership extended across all key company functions—sales… Show more I led a comprehensive overhaul of the management structure, launching a company-wide empowerment campaign that consolidated roles to reduce costs while enhancing workforce responsiveness and operational efficiency. By revamping sales and marketing strategies, I successfully improved distributor acquisition and retention, utilizing a mix of email campaigns, print ads, and independent sales representatives to expand our market reach. My leadership extended across all key company functions—sales, marketing, customer service, manufacturing, and accounting—for a $36M firm with 250 employees, ensuring seamless integration and optimal operational efficiency.One of my key achievements was guiding the company from a loss to profitability by identifying and addressing profit leaks, enhancing business development efforts, and implementing key performance indicators to drive operational improvements. I streamlined production workflows, cutting lead times from three days to just 24 hours, which resulted in $250,000 in annual savings and a 20% increase in sales revenue. This transformation positioned the company for sustained success and stronger financial performance. Show less

Responsible for overseeing the day-to-day operations of a nationally recognized manufacturer of windows, doors, sunrooms and other building products. Directed all aspects of company operations including manufacturing, sales, customer service and accounting functions. Promoted from the position of National Sales Manager to President after developing a comprehensive business development and marketing program, hiring and training a national sales team, and doubling revenue while maximizing profit… Show more Responsible for overseeing the day-to-day operations of a nationally recognized manufacturer of windows, doors, sunrooms and other building products. Directed all aspects of company operations including manufacturing, sales, customer service and accounting functions. Promoted from the position of National Sales Manager to President after developing a comprehensive business development and marketing program, hiring and training a national sales team, and doubling revenue while maximizing profit within a three-year period. Advanced the company as President by building a strong management team, developing key performance indicators, eliminating profit leaks and focusing on profitability. • Drove a vertically integrated regional manufacturer into an industry leader with nationwide distribution generating 100% more sales within 3-years through the development of a national sales and marketing effort.• Changed the company's traditional wholesale product dealer / distributor distribution method to a combination of wholesale and retail operations with the launch of four company-owned retail stores. • Developed a company culture based around five core values (Team, Empowerment, Quality, Safety, and Fun) and emphasized employee development, achievement and recognition.• Increased yearly revenue 100% while consistently exceeding profitability goals. Show less

National Sales and Marketing Manager Directed a sales force of over twenty inside sales representatives, eighteen outside sales representatives, numerous independent rep agencies and nine division managers throughout seven regional facilities to develop and deliver sales and marketing campaigns for national construction fastener and building products manufacturer with sales of $75M per year. Oversaw all aspects of sales forecasting, budgeting, product marketing, dealer development… Show more National Sales and Marketing Manager Directed a sales force of over twenty inside sales representatives, eighteen outside sales representatives, numerous independent rep agencies and nine division managers throughout seven regional facilities to develop and deliver sales and marketing campaigns for national construction fastener and building products manufacturer with sales of $75M per year. Oversaw all aspects of sales forecasting, budgeting, product marketing, dealer development and revenue generation.• Developed and implemented several dealer / distributor partnership and incentive programs responsible for strengthening customer relationships and generating "pull-through" sales.• Implemented focused sales, marketing and pricing strategies that increased dealer sales by 20% annually and profit by 30% annually. Focused on marketing collateral design and ensured it delivered a consistent message.• Created, trained and implemented a targeted sales program that increased prospect to dealer conversion rates by 50% and resulted in greater client retention.• Launched seven new product introductions, opened two new distribution centers and expanded company sales force coast to coast. Show less

Developed and marketed customer service and loss prevention programs to potential retail clients designed to increase guest satisfaction and reduce employee theft. Delivered sales presentations, seminars and training classes to clients and partners.• Developed and introduced a successful "Total Customer Satisfaction"​ program, focusing on customer service, support and partnership.• Increased division revenues on average by 45% year after year through the continual acquisition of… Show more Developed and marketed customer service and loss prevention programs to potential retail clients designed to increase guest satisfaction and reduce employee theft. Delivered sales presentations, seminars and training classes to clients and partners.• Developed and introduced a successful "Total Customer Satisfaction"​ program, focusing on customer service, support and partnership.• Increased division revenues on average by 45% year after year through the continual acquisition of new accounts and assignments.• Developed and implemented a comprehensive employee training program geared toward maximizing employee performance and standardizing employee output.• Recruited, trained and supervised a staff of 75 "secret shoppers" to conduct customer service testing in various retail settings. Show less

I have been employed in a number of positions at Disneyland. As an Attraction Lead, I managed and oversaw every operational aspect on a number of attractions. As a Guest Relations Cast Member, I provided information, support and tours to ensure every guest had a superior experience during their visit to Disneyland.