Michael Mcconkey Email & Phone Number

Monticello, Il, Us

Monticello, Il, Us

Champaign, Illinois, Us

System administrator doing server administration, Active Directory, Microsoft 365 admin, Network Administration, end user support.

Champaign, Il, Us

Basic level 1 technical support for all clinic locations in Central Illinois.

Bement, Il, Us

 Network Administrator: Configuring and deploying wired and wireless devices consisting of Cisco 3650g and 2950 Switches, Ubiquiti Switches and wireless access points. System Administrator: Maintaining and configuring of VMware ESXi servers running virtual instances of Windows Server 2008, 2008r2, 2012r2, and 2021 with services including Active Directory, DNS, DHCP, Exchange 2010, Office 365, Trend Antivirus Server, file and print servers, SQL servers, Veeam backups, and server hardware upgrades. Desktop Support: Building of new PCs, installation and configuration of Windows XP, 7, 10, and 11, ensuring network connectivity, printer accessibility, and application functionality including: Office XP, 2007, 2010, Office 365, Access XP, Mainsaver, Made2Manage, Business Central, and Trend Antivirus.

Champaign, Illinois, Us

•Provides technical, procedural and product guidance to our customers and field technicians; creates, logsand updates all cases into a ticketing system within the established time frame.•Resolves or escalates customer issues or questions within the established and acceptable time frame.•Responds to telephone calls, emails and faxes within the established response standard.•Maintains ownership of issues and follows through on all customer issues until those issues are properly closed.•Escalates irresolvable issues to appropriate functional groups.•Enters services and procedural information into the Knowledge Base Manager for use by other Pavlov employees.•Keeps technically abreast of all Pavlov products and services, bug fixes, software releases, andtroubleshooting methods.•Provides additional shift coverage when required.•Provides standard and ad hoc reports, charts, and graphs when requested.•Assists with training sessions for customer and employees; mentors other Pavlov employees whenever possible.•Creates and dispatches work-orders to Pavlov-qualified technicians.•Tracks status/completion of work orders; communicates with technicians and releases technicians from job sites.•Closes work orders and tickets when applicable; provides auditing documents to accounting as required.•Provides periodic reports and updates on the status of work-orders to supervisor.•Proactively communicates status reports and issues to manager, and customer•Escalates site down issues to appropriate functional groups.•Communicates changes and outages to appropriate stakeholders.•Provides phone support to onsite technicians.•Ensures efficiency and conformity in operation through effective communication with all Pavlov staff..•Participates in selected corporate meetings, conferences, conference calls, and planning.•Lead selected corporate meetings, conferences, conference calls, and planning as required.

Champaign, Illinois, Us

Configuring D-Link switches for site deployment.

Champaign, Il, Us

Assisting professor with the teaching of an intro IT class, helping students complete in class labs, and grading of labs.

Monticello, Il, Us

Randolph Afb, Tx, Us