• Utilized NinjaRMM to provide remote support, ensuring efficient resolution of user issues.• Supported a base of 200 users across two distinct locations, addressing hardware and software needs promptly.• Diagnosed, resolved network issues, optimizing connectivity and performance for end-users.• Spearheaded the setup and configuration of new user accounts and laptops, ensuring a seamless onboarding experience.• Led the migration of workstations and user profiles to a new domain, ensuring data integrity and minimal disruption to workflows.

• Provided support to CPA staff using FreshDesk ticketing, ConnectWise Control, and Lansweeper network scanning.• Managed Citrix Studio and Citrix Workspace environments.• Managed Office 365 and Azure Active Directory environments.• Supported local Active Directory, including DNS, DHCP, and Group Policy.• Developed PowerShell and Python scripts to automate procedures.• Supported Practice CS, UltraTax CS, Lacerte, QuickBooks, CCH ProSystem fx Engagement, CFS Tax products, and Microsoft Office.• Configured multiple Ubiquiti UniFi wireless networks for office locations in San Jose and Watsonville, CA.• Completed Windows 7 to Windows 10 migration.• Systems support for Windows 10 and Windows 11, as well as Windows Server 2012 R2, Windows Server 2016, and Windows Server 2019.• Maintained Windows Hyper-V environment across multiple servers for replication.

• Supported property management staff using ManageEngine ticketing, DameWare remote control, as well as SCCM Remote Control.• Provided White Glove desktop support for C-level executives, directors, and top-level executives.• Deployed laptops and desktops to end users.

• Served as an escalation point for troubleshooting network and system issues.• Supported 3600+ users on PCs at a large agricultural company headquartered in Salinas, CA.• Deployed PCs and laptops using Microsoft Deployment Toolkit and Windows Deployment Services.• Provided user account management and Office 365 management.• Supported Windows Server 2008, 2012, and 2016 servers in an Active Directory environment.• Authored multiple PowerShell scripts for post-build PC configuration, establishing automated configuration routines.• Reengineered, streamlined, and documented PC build process.

• Migrated SBS 2003 to Server 2012 with Exchange 2013 across multiple clients.• Migrated users from Exchange 2003 to Exchange 2016.• Configured and maintained multiple Hyper-V hosts and clients.• Created a Disaster Recovery plan for a large Silicon Valley client.• Produced technical documents in Visio, Word, and Excel.

• Moved clients from Windows Server 2003 and Windows Server 2008 domains to Windows Server 2012 domain.• Migrated customers from on-premises Exchange to Office 365.• Built and maintained SonicWALL VPN tunnels for Voice-over-IP, as well as multiple VPN tunnels for a multiple-site, single-domain resource-sharing project.• Configured and maintained Exchange 2010 servers for small business.• Created and updated Visio drawings for network and server rack configurations.• Network speed and connectivity troubleshooting.• Made use of Teamviewer, LogMeIn, and Go2Assist for remote access to end-user workstations for assistance with desktop issues.

• Implemented and maintained Cisco UC520/540 and UC320 small business phone routers, improving communication efficiency for numerous clients.• Constructed a robust multi-site phone system employing dual UC540 routers and T1/SIP lines, facilitating seamless connectivity across business locations.• Expertly troubleshot and repaired pre-existing Cisco phone systems, ensuring minimal downtime and enhanced system reliability.• Established a secure home-office VPN connection between Cisco UC540 and Cisco SPA525G2 phone, enabling productive remote work environments.• Utilized Kaseya 2 to remotely oversee Windows XP/Vista/7 desktops across over 15 clients, demonstrating strong remote management skills.• Designed and deployed tailored Windows 2008 SBS servers to meet specific client needs, improving network infrastructure.• Leveraged Autotask CRM for client management and ticketing system, ensuring efficient task tracking and client communication.

• Revamped and administered an Active Directory environment on a single Windows 2008 Server, optimizing network security and user management.• Installed and maintained a Cisco 881 Router and SonicWall Firewall, bolstering network security.• Transitioned mail services from Kerio Mailserver to MS Exchange 2007, delivering an improved user experience for staff and residents.• Provided comprehensive desktop support to staff and residents, improving productivity and system usability.

• Managed a Windows 2003 Server, providing reliable e-mail and file server capabilities.• Established a WAN between three buildings using DSL and VPN tunneling, ensuring secure and efficient data transfer.• Administered SolidWorks Workgroup PDM central library, improving data management for the design team.

• Served as local administrator for Intranet and e-mail server, ensuring smooth operations and robust data management.• Developed and maintained an internal Document Control library for all CAD drawings, improving accessibility and organization of critical design assets.