Michael Morrell Email & Phone Number

Sinclair, Wy, United States

Rawlins, Wyoming

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.• Maintains automotive records by recording problems and corrective actions planned.• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Use Microsoft Office Suite to prepare quotes, update data, and communicate via email.• Oversee the day to day operation of a 5 bay auto repair facility.• Hire, train, schedule staff

Rawlins, Wyoming

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.• Maintains automotive records by recording problems and corrective actions planned.• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Use Microsoft Office Suite to prepare quotes, update data, and communicate via email.• Oversee the day to day operation of a 5 bay auto repair facility.• Hire, train, schedule staff

Rawlins, Wyoming

- Maintained the productivity of a water reclamation plant.- Use computer software that helped in the monitoring the water flow that started as disposed drill water, to clean water that could be reused, or put into the surrounding desert- Monitored water flow to ensure any possible stoppage or slowing of water flow was averted by taking quick action.- Tested water on a regular, timely basis to ensure clarity, and chemical content was within a given range.-Worked with co-workers to repair or update any possible problems that may arise. For instance. Rerouting flow, repairing hoses, valves, piping, etc.- Team player on a crew that consisted of 6-8 operators.

Oxnard, California

Industry: Automotive Sales and Repair Services; Implemented and managed the day to day operations of a high volume customer contact center for the service department of a large scale auto dealership.Supervised two part-time employees.Managed customer data to ensure information was accurate and up to date.Provided a point of contact for service department customers that requested service for their vehicle, had a question about the operation of their vehicle, or had their vehicle in the service dept.Assisted in the creation and implementation of a web based customer call module that was used to contact, and invite customers back to the dealership that may have not had their car serviced within recommended time/mileage guidelines.Used email, company web site, social networking sites (Facebook, Twitter), and telephone use to contact and interact with customers.Interviewed and hired employees.Managed and coordinated the complimentary shuttle service that was offered by the service department.

Received and greeted customers as they entered service department.Used ADP auto service software (WEBSuite) to prepare, and generate work order for vehicle.Ensure work order is correct, accurate and reflects any customer requests.Interact with technicians to ensure repair order is followed and to communicate to customer additional findings the tech may have recommended once car is serviced.Communicate with customer as to status of repair on car.Recommend to customer additional service or repair.Ensure customer is satisfied with work performed on car.Met sales and CSI (Customer Service) goals.

Managed a large scale retail drug store and supervised employees.* Executed daily operations of large, full service drug store.* Planned and prepared work schedules, assigning employees to specific tasks.* Tracked daily sales to ensure sales goals were being met* Ensured pricing policies on merchandise were being followed according to requirements for profitability of store operations.* Coordinated sales promotion activities.* Trained and managed up to thirty full and part-time employees, and achieved significant improvements in their productivity.* Prepared and directed workers building ad merchandise displays and seasonally themed displays.* Supervised employees engaged in daily sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions.* Supervised and managed a sales floor that included a full service pharmacy, cosmetics, photo center, and mailing center.* Used POS systems to ensure proper stock levels of product were on hand.* Met or exceeded sales goals. Improved shrink performance.* Developed relationship with outside vendors to ensure stock levels were at proper levels.* Supervised up to 30 employees, scheduled work hours, resolved conflicts, gave reviews, and determined salaries.* Ensured compliance of employees concerning company policies.* Successfully managed a four person management team.* Answered customer complaints and inquiries.* Locked and secured store.* Structured and maintained a clean and organized warehouse* Interviewed, hired and trained employees.* Spearheaded efforts to create a cleaner more inviting store

Puyallup, Washington