Mike Douaire Email & Phone Number

Nairobi County, Kenya

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United States

• Directed a team of 2 analysts to provide support for revenue operations departments across 20+ clients
• Formulated and executed account grading models for 10+ clients to pinpoint ideal customer profiles and bolster targeted marketing and sales initiatives
• Engineered lead scoring models for 10+ clients, resulting in a 25% average increase in high-intent lead conversion to MQLs
• Conducted comprehensive CRM and MAP audits for 20+ clients to evaluate lead management processes, lifecycle stages, attribution, and firmographic data
• Streamlined lead management processes for 5+ clients by integrating automations and validation rules in CRM/MAP systems
• Established multi-product lifecycle stages, attribution reporting, and MQA mechanics for clients with intricate business requirements

New York, New York, United States

• Managed an annual budget of $10M and supervised the COVID-19 Paycheck Protection Program loans of $700k
• Streamlined COGS, labor, and expenses resulting in a 15% cost reduction and enhanced cash flow forecasting accuracy by 25%
• Oversaw weekly sales and labor reports for 4 locations, driving a 30% increase in efficiency
• Directed payroll operations for 100+ employees, boosting accuracy by 50% and serving as the primary liaison for timekeeping, payroll, and ERP systems
• Conducted annual insurance audits, leading to a 25% reduction in coverage costs through optimization of workers comp, liability, and disability/paid family leave processes

Washington, DC

• Orchestrated initiatives to optimize internal controls and accounting procedures
• Automated work processes to enhance accounts receivable reporting and decrease errors
• Directed projects that boosted efficiency by 30% and generated annual savings of $25,000 through integration of payroll and accounting software

Washington D.C. Metro Area

• Installed and configured audiovisual equipment for auditoriums, commercial buildings, and conference centers