Manage top enterprise level and technical partnerships with clients.Create upsell opportunities through expansion of products to clientsConsult with clients on strategic roadmaps by holding EBRs on a quarterly basis. Manage adoption and engagement rates using Sisense metrics.Manage and control support escalations and conflict resolution.Successfully execute retention, expansion and renewal opportunities.

Managed the largest partnership at MX, which accounts for 400 clients and roughly $9Min revenue.Work closely with financial institutions on strategic planning, growing user adoption andmarketing efforts.Directly sell new products to clients through strategic conversationsRegularly work with executive level users to hit strategic goalsResponsible for quarterly strategic business reviews for top 15 accounts

Build strong, lasting relationships with DOMO's clients as well as DOMO’s delivery partners by understanding their needs and business objectives.Responsible for renewal of contracts.Communication with executive-level users.Navigate and mediate conflict and foster joint partnerships.Build and maintain a working knowledge of the complete capabilities of DOMO and Partner service offerings as well as the existing and future needs of the customer. Convert customer problems into sales opportunities.Track implementations that are being delivered either directly through DOMO or through the partner network and health of the end client.Improve overall customer satisfaction.

Manage all aspects for city and county digital document projects from kick-off to software implementation to hand-off to customer supportManage multiple projects at one time. These projects include software implementation and training for end users within city and county organizationsProvide all documentation associated with projects. This includes Project Charter, Work Breakdown Schedule and supporting project documentation.Provide technical consulting services and take appropriate actions to ensure that the projectmeets all critical deadlines as described in contracts.Analyze system-related issues and take appropriate action.Install custom software at customer sites both remotely and on site.Set project milestones with client and communicate project goals with both sides of each teamProvide user support and training to the customer and assist with training and support for end users

Primary duties are to plan, direct, and document highly technical implementation projectsWork directly with the technical steering committee to outline the formal installation processes for the company and to provide economies of scaleEffectively research, propose and implement technical standards which will serve to maintain and secure the company's commitment to providing a high-standard of customer serviceContinually seeking to reduce associated costs and improving overall efficiency for customersManaged both pre/post-sales technical activities, helping to assess client’s existing environmentsAssist in defining customer needs that address specific requirements of our clients as well as their respective industries.

Managed project assignments from the Project Manager I was assigned to work withResponsible for the success of the actual installation of hardware at client locationResponsible for coordinating all logistics with the Client Contact, the Technical Lead, and the Installation Desktop TechnicianSet time frames and managed the flow of communication with customer and onsite implementation team

IT support for all employee hardware of entire companyManaged LAN, WAN and Firewall configurationsManaged hardware/software inventory for entire companyManaged the email server along with the backup server

Coordinated roles and responsibilities for each team member Managed multiple employees and assisted customers with linking their virtual tours to personal websites Responsible for linking virtual tours to various MLS companies using various methods including custom HTLM links Provided virtual tour linking training for new customer service representatives

Improved websites with knowledge of Search Engine Optimization (SEO) Assisted customers with FTP sites Assisted customers with payment systems (Visa, MasterCard, American Express ) Became proficient in essential programs -Photoshop, and Dreamweaver Appointed as the customer service HTML representative

Assisted licensed Physical Therapist in the recovery process of patients that just had Orthopedic surgery. Worked in a hospital setting that required detailed charting on progress. Became CPR certified.