At Amwell we digitally empower your healthcare ambitions. We do this by bringing together technology, services and devices into a connected ecosystem of care that improves the clinician experience and provides better patient access throughout the care continuum. Amwell works with 115+ health systems with over 103K active providers and 50+ health plan partners covering 100M+ member lives. In my role I identify revenue growth opportunities and engage c-suite leadership to collaborate on customized telehealth strategies designed to increase health system margins and strengthen market share in a competitive environment. Advise customers on trends in the telehealth industry and strategic opportunities that focus on cost reduction and revenue generation. Collaborate with internal stakeholders and subject matter experts to lead cross-functional teams designed to support customers and drive revenue growth for the organization.• Oversees multi-million dollar book of business with full responsibility for the development of a comprehensive customer retention and growth strategy fostering individual relationships and collaborating with internal stakeholders to resolve issues and identify optimization and growth opportunities. • Leverages industry insights and a collaborative approach to drive client innovation, leading to enhanced customer satisfaction and retention rates outperforming company averages by 20%.• Drove early strategy expansion efforts of partner programs working across both health system and health plan verticals. These initiatives generated over $1M in new annually recurring revenues in the first year.• Establishes strong partnerships with internal and external stakeholders, cultivating a dynamic learning environment designed to increase the flow of information and facilitating stronger advocacy of new revenue-generating products and programs.• Earned President’s Club recognition in 2020, 2021, and 2022 for outstanding sales performance.

Massachusetts General hospital was established nearly 200 years ago to provide care to Boston's sick, regardless of socioeconomic status, and became the first teaching hospital at Harvard University's new medical school. Today, Massachusetts General Hospital is a leading research hospital that drives discoveries and breakthroughs and is consistently ranked as a top hospital by U.S. News and World Report, recognized for both it's depth and breadth of clinical expertise. In my role I developed and managed a portfolio of telehealth programs to meet clinical needs in the community, improve patient access to clinical specialists, and generate revenue. Drove the collaboration between operational and clinical teams, technology, and customers to identify products and capabilities within synchronous and asynchronous technologies. Acted as point of contact for all telehealth activities across all Massachusetts General Physicians Organization departments.• Rapidly scaled existing telehealth program by 500% with the creation of a flexible framework allowing for rapid onboarding of new clinical departments.• Recruited and trained a diverse team of 5 to develop infrastructure and implement technological advancements for expansion that doubled program volume and tripled program revenue.

Meditech empowers healthcare organizations everywhere to expand their vision of what's possible with the world's most intuitive and interoperable EHR. Thousands of healthcare organizations across 23 countries have chosen Meditech to meet the challenges of a new era in healthcare, by boosting the productivity and satisfaction of their physicians, nurses and staff.In my role I led a team of 4 executing redesigned customer experience journeys focused on technological advancement to embed software within the customer core processes. Collaborated across product areas to develop innovative solutions and successfully implement strategies. • Collaborated with stakeholders to implement sustainable IT and process-based solutions that supported customer goals.• Generated annual cost reduction savings of $240K-360K for customers through tailored operational evaluations.• Managed internal legal counsel activity on process and methodology compliance for Meaningful Use, HIPPAA, and ARRA for domestic and international healthcare.

Selected to spearhead software design project, leading a team of 10 through developing and integrating technology for customer applications; executed and scaled to meet strategic initiatives. Enabled access to stable, cost-effective technology solutions for a wide range of customers by leveraging comprehensive research and business outcomes. • Identified pain points and opportunities in the consumer journey through external stakeholder focus groups and collaboration with physicians to redesign workflow for enhanced patient outcomes. • Generated $14M in annual revenue by designing software modifications to access previously unexplored revenue channels.

Conducted in-depth presentations and extensive online and in-person training sessions with clients. Identified areas of improvement and worked cross-functionally to improve overall performance and outcomes. • Partnered with a team of two programmers to develop a tailored query that could be integrated into a software interface to capture additional information beyond standard requirements and attach it to patient records, allowing immediate access to relevant data for physicians. • Reduced physician documentation time by 50% and eliminated paper records by integrating pre-existing processes into software.

Implemented customized software solutions and developed viable business solutions for over 25 customers. Designed, developed, and executed both technical and process-based answers for customers across the United States. Created documentation allowing internal and external stakeholders to communicate and route questions efficiently.• Reduced training time by 66% identifying inefficiencies in existing methodologies and developing new employee training program.

Putnam investments was founded in 1937 and established one of the first balanced mutual funds and was one of the largest managers of mutual funds in the United States. Today Putnam Investments is a subsidiary of Franklin Templeton .In my role I cultivated relationships with the group's largest institutional investors. Identified, analyzed, and interpreted financial and data streams to support decision-making processes, enabling retirement plan administrators to strategically select offerings that optimize individual contributions. • Met needs of multi-million dollar retirement plans by customizing standard products• Identified and brokered compromise between client and business needs to minimize per person cost while maximizing total revenue through coordination across departments

Managed resource allocation and monitored personnel and call flow demands within a dynamic, real-time environment to minimize call wait times. Developed core metrics enabling call groups to meet and exceed daily service goals and ad-hoc reporting for management.