Michael Petty Email & Phone Number

Chester, Sc, Us

• Recruited to lead day-to-day operations of the business (TruVista provides Internet, video, voice products and services to residential and commercial customers in South Carolina and Georgia).• Trusted advisor and strategic partner of the CEO and senior team.• Develop and implement long-term strategies to drive sustainable growth and market differentiation, driving revenue and EBITDA growth.• Execute operational improvements in Engineering, Operations, Construction Services, Customer Care, Network Planning, Program Management, Procurement, Warehousing, Fleet, Facilities, and Safety.• Work with Board of Directors/Private Equity firm [iCON infrastructure] to inform and advise on strategy and business operations reviews.• Develop scalable and repeatable process standards to consistently scale and manage daily operations.• Create and execute 3-year ~$170m Capital Budgets for expansion, technology upgrades to accelerate growth.• Created expansion blueprints for all regions and executed on 26k+ premises passed fiber construction and acquired ~24k resulting in an 83% increase in addressable market within 2 years.• Perform due diligence on multiple acquisition targets. Acquired and integrated company in South Georgia, extending an additional region. Executed full integration plan (people, systems, processes) in less than one year post close.

Queens, New York, Us

• Drove regional focus and empowered local markets across all functions to deliver sales growth, improvements in customer experience and advocacy, including $700M+ revenue, 500k+ customers and ~1,200 employees. • Delivered top region in year over year volumes of new homes passed construction and highest sales growth rate.• Identified markets, prioritized solutions based on assessments of technical capability/profit opportunity and upgraded network infrastructure and products leapfrogging competitors resulting in market growth turnaround.• Delivered top region in field operations install metrics and repeat/trouble rate improvements.• Resolved issues in multiple markets by meeting with City Councils, listening, setting expectations and delivering.

Stamford, Connecticut, Us

• Led regional organization in support of $3.1B revenue with oversight of $523M expense, 2.6M customer relationships (B2B and B2C) and of 4,300 employees plus 1,200 contractors geographically dispersed across Region.• Transformed region from inherited, worst performance to best in class operators through building a foundation of craft quality, repeatable business processes, and front-line leadership level ownership. • Led strategic direction of Technical Operations and continuous business/operational process improvement for in-house/contractor technicians, multiple dispatch contact centers, workforce management.• Acquisition: Integrated TWC into Charter Operating Model.• Established accountability culture through structure, standards, quality control, scorecards and ops-reviews.• Delivered results in complex, high-volume transaction environment (~12,000 work order appointments/day).• Led Field Operations recovery efforts from Hurricane Harvey in Corpus Christi/Rockport and Port Arthur/Beaumont. • Maintained a union-free environment despite IBEW making multiple attempts to organize.• Developed and implemented consistent standardized operating practices through project management, field technicians / management, supply chain, quality control, safety, dispatch and workforce management.

Stamford, Ct, Us

• Recruited to lead 800+ employee team across Texas and $284M business unit growing to 70,000+ B2B customers. • Full P&L responsibility, accountable for sales, marketing, operations, project management, install/service and care.• Turned around organization, built network expansion business case, launched growth engine.• Grew sales and revenue from $120M in 2008 to $284M in 2012 (24% CAGR) beating budget expectations each year for sales, revenue and cash flow.• Launched new sales channels including agent, value-added resellers (VAR), outsourced telesales, carrier wholesale.

Atlanta, Ga, Us

• Promoted to lead 350+ employees across Arizona and a $85M business unit growing to 31,000+ B2B customers.• General Manager with full P&L responsibility, accountable for sales, marketing, operations, install/service and care.• Grew sales and revenue from $39m in 2005 to $85m in 2008 (30% CAGR).• Awarded Cox Communication’s Highest Honor – Vision Award for Leadership and Results.

Atlanta, Ga, Us

• Recruited to lead 1,550+ employee/contractor team and all strategic and tactical field activities across the state.• Supported $1.4B revenue, 1M residential and commercial accounts, and $70M operating expense. • Responsible for all field activities including dispatch, capacity, routing, scheduling, performance monitoring, installation, repair, maintenance, supply chain, vehicles, facilities, standards, planning, and budgets.• Reduced cost structure by 12% by building accountabilities on productivity, optimizing field technician routes, and increasing In-House production by 20%.• Drove technician and supervisor accountabilities resulting in key metrics #1 Ranking in company (among 23 major markets).

• Led 465+ employee team supporting $1.2 Billion revenue and 3,000+ international commercial accounts.• Responsible for all customer facing activities including three-tiered advanced technical support call centers, managed services delivery and consulting, performance monitoring, repair, maintenance, standards and processes, planning, and budgets.• Increased customer satisfaction to 96% and positioned the company for the August 2003 ranking, by Network Magazine, as the #1 ISP in customer service. Achieved ISO 9001:2000 certification of Project Management practice.• Acquired: Led asset integration/transition of business unit to Level 3 Communications.

Vancouver, Washington, Us

• Recruited to lead 200+ employees and all strategic/tactical activities during Internet Boom.• Accountable for $245M annual capital plan and $35M operating expense. Responsible for network design, architecture, engineering, capital/capacity planning, project management and construction.• Led technical direction, applications development and construction of $1B optical and data network assets.• With increased load, improved project performance of on-time and within budget rates contributing to 44% revenue growth and simultaneous 20+% reduction in design and delivery intervals.• Successfully managed the 2-year, $131 Million construction of 3,200+ mile fiber optic DWDM long haul network including site development, fiber construction, and equipment installation within budget and ahead of schedule.

Overland Park, Kansas, Us

• Led product/system development and integration in distributed, high-volume transaction environment.• Created new products (prepaid phone cards) and helped grow business from $0 to $70+ Million revenue through 32,000 retail locations in 3 years.• Invented Sprint’s Point of Sale Activation to activate card at time of purchase (now a prepaid/gift card standard).• Engineered and installed fiber/optical transport systems.• Designed and built predictive models to study the performance and costs of deploying new technologies.• Developed algorithms to optimize network architecture and routing functions.

Kansas City, Missouri, Us

Game Day statistician and spotter for football, basketball and golf. Worked in Press Box with play-by-play announcers for ESPN, CBS, NBC, ABC for Kansas City Chiefs, Missouri Tigers, K-State Wildcats, Kansas Jayhawks, NCAA Basketball, Senior Tour Golf Tournaments.

Master Of Business Administration, Global Management (Cum Laude)

Executive Certificate, Strategy And Innovation

Scte/Isbe Executive Leadership Program

Bachelor Of Science, Business