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Michael R. Email & Phone Number
Sr. Manager - Café Coach
at
Capital One
1 work email found
@pairofthieves.com
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Sr. Manager - Café Coach
Location
Los Angeles, California, United States
Company size
Who is Michael R.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Michael R. is listed as Sr. Manager - Café Coach at Capital One, a with 63917 employees, based in Los Angeles, California, United States. AeroLeads shows a work email signal at pairofthieves.com and a matched LinkedIn profile for Michael R..
Michael R. previously worked as Consumer Service Manager at Pair Of Thieves and Customer Service at Pair Of Thieves.
Company email context
Email format at Capital One
This section adds company-level context without repeating Michael R.'s masked contact details.
{first}@pairofthieves.com
86% confidence
AeroLeads found 1 current-domain work email signal for Michael R.. Compare company email patterns before reaching out.
Profile bio
About Michael R.
I’m a guest experience ace, chivalrous volunteer & persevering professional. I am a self-sufficient, driven and competent professional. From an early age, I developed an uncanny work ethic, desirable leadership traits, and a good sense of humor. These traits have guided me to become proficient and inclusive in communication. It has also allowed me to branch into online media and community outreach.
Listed skills include Podcasting, Humor, Volunteering, Multitasking, and 3 others.
Current workplace
Michael R.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Capital One
9 roles
Michael R. work experience
A career timeline built from the work history available for this profile.
Consumer Service Manager
Managed the Consumer Service Team to provide exceptional customer service for DTC (direct to consumer) customers for PairofThieves.com to ensure we are #ReadyforEverything.• Manager of the Consumer Service team. Inspired and trained reports to build great relationships with Customers through effective and welcoming conversations.• Tracked KPIs and CSAT scores in order to share accurate feedback to upper management regarding any challenges that Customers were facing.• Built out processes for improvement based on Customer feedback of our products, policies, and offerings.• Responded to all negative reviews from PairofThieves.com and invited customers to partner with Consumer Service Team for resolution.• Used ERP to closely monitor orders to ensure SLA was met with logistics teams both internal and external. Handled all IT issues or errors with fulfillment programs.• Maintained Gorgias program and ensured efficiency for CS team. Regularly cleaned out spam and clutter, created and maintained macros and rules. Monitored KPIs, CSAT, and ticket completion levels for CS team and reported and handled any IT issues within the program.• Monitored Shopify program by processing and handling chargeback reviews. Ensured inventory adjustments from back orders are matched and reflected on PairofThieves.com. Tracked refund statistics and advised of any upward trends.• Built, implemented and maintained processes for tracking feedback and sentiment across all platforms for Consumer Service Team.• Community Management for Pair of Thieves Instagram and Facebook handles and website reviews through Yotpo.
Customer Service
Social Guest Communications
•Managed social media accounts @DisneylandToday and @DisneylandAP, generating interest for upcoming products/offerings. Created social media content with consistent content and tone for Disney brand.
Apr 2019 - Dec 2020
Guest Communications Associate
•Secured brand loyalty by responding to correspondence on behalf of the Disneyland Resort & Aulani, A Disney Resort & Spa. Actively evaluate feedback from Guests to ensure growth of policies and brand while showing devotion to clientele.
Sep 2017 - Apr 2019
Communications Supervisor
•Developed strong departmental relationships as a Supervisor in the Communications Office.
Aug 2016 - Sep 2017
Guest Relations Vip Tour Guide
•Developed problem solving skills to resolve unique Guest concerns. Interacted with all levels of Guests, including executive, high-profile, and international on VIP Tours
Dec 2013 - Jul 2016
Traditions Facilitator
•Onboarded new hires for the Disneyland Resort and presented scripts and set expectations for Cast Members beginning their careers.
Jan 2015 - May 2016
Store Operations
•Shift Leader & Trainer for Tomorrowland Stores and Main Street U.S.A. Stores
Jun 2010 - Dec 2013
Team & coworkers
Colleagues at Capital One
Other employees you can reach at capitalone.com. View company contacts for 63917 employees →
LL
Lucretia Lacey-Ellis
Colleague at Capital OnePonchatoula, Louisiana, United States
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GM
Greg Menegio
Colleague at Capital OneNew York City Metropolitan Area, United States
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CR
Cameron Rhea
Colleague at Capital OneWashington Dc-Baltimore Area, United States
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AD
Artisha Downs
Colleague at Capital OneLuling, Louisiana, United States
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DS
Dhara Shah
Colleague at Capital OneIrving, Texas, United States
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ML
Maya Lewis
Colleague at Capital OneGreater Chicago Area, United States
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DF
David Fox
Colleague at Capital OneRichmond, Virginia, United States
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CD
Chandana Duggasani
Colleague at Capital OneJustin, Texas, United States
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DY
Dummette Yvonne
Colleague at Capital OneGreat Neck, New York, United States
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JR
Jimmy Ryan
Colleague at Capital OneFrisco, Texas, United States
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Lucretia Lacey-Ellis
Colleague at Capital OnePonchatoula, Louisiana, United States
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GM
Greg Menegio
Colleague at Capital OneNew York City Metropolitan Area, United States
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CR
Cameron Rhea
Colleague at Capital OneWashington Dc-Baltimore Area, United States
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AD
Artisha Downs
Colleague at Capital OneLuling, Louisiana, United States
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DS
Dhara Shah
Colleague at Capital OneIrving, Texas, United States
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ML
Maya Lewis
Colleague at Capital OneGreater Chicago Area, United States
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DF
David Fox
Colleague at Capital OneRichmond, Virginia, United States
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CD
Chandana Duggasani
Colleague at Capital OneJustin, Texas, United States
View →
DY
Dummette Yvonne
Colleague at Capital OneGreat Neck, New York, United States
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JR
Jimmy Ryan
Colleague at Capital OneFrisco, Texas, United States
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FAQ
Frequently asked questions about Michael R.
Quick answers generated from the profile data available on this page.
What company does Michael R. work for?
Michael R. works for Capital One.
What is Michael R.'s role at Capital One?
Michael R. is listed as Sr. Manager - Café Coach at Capital One.
What is Michael R.'s email address?
AeroLeads has found 1 work email signal at @pairofthieves.com for Michael R. at Capital One.
Where is Michael R. based?
Michael R. is based in Los Angeles, California, United States while working with Capital One.
What companies has Michael R. worked for?
Michael R. has worked for Capital One, Pair Of Thieves, The Walt Disney Company, and Hilton.
Who are Michael R.'s colleagues at Capital One?
Michael R.'s colleagues at Capital One include Lucretia Lacey-Ellis, Greg Menegio, Cameron Rhea, Artisha Downs, and Dhara Shah.
How can I contact Michael R.?
You can use AeroLeads to view verified contact signals for Michael R. at Capital One, including work email, phone, and LinkedIn data when available.
What skills is Michael R. known for?
Michael R. is listed with skills including Podcasting, Humor, Volunteering, Multitasking, Flexible Approach, Time Management, and Photography.
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