Michael Rötz

Michael Rötz Email and Phone Number

Senior Production Support Administrator at Vanguard Group @ Vanguard Group
valley forge, pennsylvania, united states
Michael Rötz's Location
Greater Philadelphia, United States
Michael Rötz's Contact Details

Michael Rötz work email

Michael Rötz personal email

n/a
About Michael Rötz

Client focused project professional with more than 15 years of experience in the financial service industry working on business technology initiatives for brokerage, advice, and fund service groups. Having served as an active participant in all aspects of the project life cycle, from requirement inception to production release, I fully understand the efforts required to deliver high quality products that reduce risk, improve process efficiency and enhance customer satisfaction.

Michael Rötz's Current Company Details
Vanguard Group

Vanguard Group

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Senior Production Support Administrator at Vanguard Group
valley forge, pennsylvania, united states
Website:
vanguard.com
Employees:
19280
Michael Rötz Work Experience Details
  • Vanguard Group
    Senior Production Support Administrator
    Vanguard Group Feb 1998 - Present
    Malvern, Pa
    Senior Production Support Administrator, Retail Advice Technology 2016–Present• Manage the collection of production support data elements and system health metrics related to advice technology. Develop and provide accurate, reliable, comprehensive reporting to key stakeholders and business partners.• Apply process definition, improvement and design methodologies to identify, analyze and improve business processes to enhance quality, reduce costs, increase efficiencies/productivity and drive customer satisfaction.• Coordinate the research and resolution of technical issues and production incidents related to advice management applications by collaborating with IT and internal business clients to diagnose and troubleshoot system degradation and failures. Test Analyst/ Lead, Fund Financial Services, Brokerage Services, Retail Investment Group 2003-2016 • Review documentation for technical accuracy, define test strategies, create test scripts based on relevant business processes. Develop test schedules that correspond with designated deadlines and milestones. • Work collaboratively with business groups, technical teams and external vendors with product design and requirements gathering. • Provide active communications and analysis regarding issue resolution, stakeholder engagement and risk management for milestone reviews.Service Associate, Retail Investment Group 1998 - 2003 • Developed change management education materials for retail processing areas, facilitated training sessions and provided production support. • Authored Exchange/ Transfer matrix; used to create internal and external user interfaces for straight through processing of exchanges and transfers for WAVE system.• Worked directly with clients, operation areas and external vendors to investigate and resolve client issues related to financial transactions. Ensuring all documentation, communications, and resolutions were in compliance with internal guidelines and external regulations.
  • Montgomery County Domestic Relations
    Enforcement Coordinator
    Montgomery County Domestic Relations Feb 1995 - Feb 1998
    Norristown
    •Designed and implemented workflows to place the department’s enforcement efforts into compliance with State and Federal guidelines. •Established defendant location processing procedures that improved quality of defendant notice mailings resulting in increased hearing attendance and defendant apprehension.•Participated in data preparation efforts to transition local record keeping and scheduling systems/processes into statewide network (PACES).

Michael Rötz Skills

Customer Service Microsoft Office Microsoft Excel Project Management Leadership Financial Analysis Powerpoint Process Improvement Microsoft Word Business Analysis Lean Thinking Kaizen Agile And Waterfall Methodologies Scrum Dmaic Kanban Sdlc Quality Assurance Employee Engagement

Michael Rötz Education Details

Frequently Asked Questions about Michael Rötz

What company does Michael Rötz work for?

Michael Rötz works for Vanguard Group

What is Michael Rötz's role at the current company?

Michael Rötz's current role is Senior Production Support Administrator at Vanguard Group.

What is Michael Rötz's email address?

Michael Rötz's email address is mi****@****ard.com

What schools did Michael Rötz attend?

Michael Rötz attended Colorado State University, Norristown High School.

What are some of Michael Rötz's interests?

Michael Rötz has interest in Children, Economic Empowerment, Environment, Poverty Alleviation, Science And Technology, Animal Welfare.

What skills is Michael Rötz known for?

Michael Rötz has skills like Customer Service, Microsoft Office, Microsoft Excel, Project Management, Leadership, Financial Analysis, Powerpoint, Process Improvement, Microsoft Word, Business Analysis, Lean Thinking, Kaizen.

Who are Michael Rötz's colleagues?

Michael Rötz's colleagues are Bak Garang, Jeff Lostaunau, Cfa, Caia, Cfp®, John Hnat, Michael Pollitt, Cfa, Henry Smith, Santine Ngwe, Kara Frederick.

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