Michael Duebner Email & Phone Number

Lake Zurich, Illinois, United States

70 E Main Street, Lake Zurich, Il 60047

Delivering exceptional municipal services and customer experiences through innovation, business performance strategies, customer focused outcomes and technology.

70 E Main Street, Lake Zurich Il 60047, United States

Lake Zurich, Il

A creative and effective leader and innovator with an obsession for analyzing and solving problems, I am an entrepreneur, a team builder, diplomat, performance catalyst, technology interpreter, mentor, activator, and fierce advocate for innovation in government. I pride myself in delivering simple and effective solutions to solve complex government and community problems with a focus on fiscal responsibility and exemplary service delivery.Select accomplishmentsInnovation Strategist – Work with and inspire staff across business units to continually analyze services to ensure their effectiveness. Reassure staff that new ideas are welcome and that focus is on “doing” while we continue to “analyze” and “tune” to maintain momentum.Recapture of Unbilled Drinking Water – Leader of a cross department team tasked to identify cause of 22%+ unbilled drinking water. Developed and implemented strategic objectives in order of least cost vs. maximum benefit culminating in wholesale replacement of end-user water meters. Developed residential and commercial customer communications plan and feedback loop, replacement plan using critical path method to minimize community disruption. Provided monthly Village Board updates with a 9-month intermediate goal of unbilled water of 12%.Public Policy Initiative – Initiated wholesale review of the village’s liquor code. Conducted stakeholder meetings that resulted in a new liquor code adoption that focuses on community expectations, current day business needs and best practices. This strategic approach to updating public policy allowed the village to compete for and win a new brew pub with additional opportunities at the ready.

Lake Zurich, Il

Developed strategic technology plan that modernized the Villages infrastructure, virtualized servers and radically upgraded the user's daily compute experience. Re-invisioned help desk functions by leveraging private partnerships to maintain a high performance technology environment.Developed initiatives and new revenue sources to broadcast live board and committee meetings on local cable channels through a completely reengineered all-digital recording system. Defined, directed and lead the creation and implementation of the social media strategies including Facebook, Twitter and Constant Contact for various business units under the Lake Zurich umbrella. Apply branding, strategic communication and cross-functional team leadership skills to oversee digital marketing efforts including a relaunch of the Village website.Lead cross-functional teams responsible for the creation of print media campaigns for branding compliance and integration with digital efforts.

Strategic management of the City's Information Technology Center responsible core business systems, Police, Fire and Emergency Operations Center.Project champion for wholesale evaluation of the City’s aging core financial applications and evaluation of best-of-breed replacement. Developed strategic plan, budgets, and funding options to obtain legislative support for the ERP project. Project manager for an 18-month implementation for New World Systems ERP software involving all business units including finance, human resources, payroll, community development, licensing, utility management and resident e-government. Appointed as the Manager of Technology and Business Performance for the North Suburban Emergency Communications Center.

Responsible for network infrastructure and systems engineering for fixed and mobile applications for Village, Police and Fire Departments, and consolidated 911 dispatch center covering the western suburbs of Chicago. Budget responsibility for both the Village of Oak Park (IT $1.3m) and consolidated dispatch center ($3.1m). Serves as business partner to internal and external agencies, Select Accomplishments:Computer Systems Infrastructure – Created policies and budgets for server (36) and desktop (450) replacement cycles, security, day-to-day operations and 24 x 7 response requirements. Implemented various innovative services and strategies (anti-virus, spyware, anti-spam, user web surfing accounting) while eliminating the reliance on outside consultants. Designed and implemented a secondary data center and redundant network infrastructure.Database Strategy - Engineered and implemented data warehouse across multiple Microsoft SQL Servers and Oracle Database Servers. Designed custom extensions and automated reporting systems for delivered 3rd party products from SunGard Public Sector.PeopleSoft ERP Implementation - Project management, implementation and system support for PeopleSoft Financials and HRMS on Oracle. Ongoing end user support of delivered application. Team leader in the design and development of an in-house parking citation and adjudication application in PeopleSoft saving and estimated $400,000 in outside consulting fees and increasing citation revenues from $1.4 Million to $3.9 Million annually.Ecommerce Parking Citations – Designed and implemented a full life cycle project providing a web presence for citizens to contest and pay parking citations online, resulting in revenue increase over 100%. Developed notification system for residents and officers for real time immobilization of vehicles. Pioneered integration of data exchange with 3rd party collection agency.

Applications development, support and systems management services for small business, associations and government.Internet E-Commerce - Development and support of information only and e-commerce web sites. Site development in ColdFusion and Microsoft SQL Server with electronic credit card transaction capturing and e-mail integration. Performed search engine optimization to elevate Google site rankings, resulting in increased site traffic. Integrated automated Froogle uploads to refresh pricing every 24 hours, resulting in a ten-fold increase in revenue. Developed e-mail campaign scripts that increased site traffic by 58%.Application Development – Upgraded complete welfare administration system in FOCUS (Information Builders) for two Indiana Townships that issue in excess of $4.5 Million in subsidies annually. Integrated client education, job placement and non-custodial parent identification and tracking, along with statistical information and State Board of Accounts approved reporting. Systems are used daily by over seventy simultaneous users in six different locations connected by a WAN.

Mpa

Ba, Business Administration