Michael Welsh Email & Phone Number

San Francisco, CA, US

Santa Barbara, California, US

• Design and deliver leadership development solutions and talent strategies to Fortune 10 organizations.
• Advanced the organization’s service offerings into the international market, doubling annual revenue, increasing gross margins from 65% to 80%, and maintaining a 93% customer satisfaction rate.
• Created a program delivery structure, providing 24-hour access to instructor-led training programs, enabling 1,350 delivery hours for 150 programs to 120 client organizations per year.
• Developed an AI-powered coaching platform to enhance learning and provide executive coaching to senior leaders.

Leadership coaching designed to unlock your potential.

South San Francisco, California, US

• Developed and implemented an executive coaching system, for C-suite executives, Vice Presidents, and managers resulting in a direct impact on increased team productivity and enhanced cross-collaboration across the.
• Created Stripe’s “New Leadership Experience” program to integrate and support new executives and eliminate leadership turnover. Cited as a best practice by Clair Hughes Johnson’s book Scaling People.
• Designed and managed a week-long "New to managing at Stripe" program, graduating 80+ alumni, resulting in a 93+% participant recommendation rating, and an increase in manager satisfaction survey ratings.
• Designed and implemented the first in-person APAC People Team Summit, an integral component of Stripe’s regional expansion.
• Owned the HR integration of key acquisitions, exceeding all success metrics.

South San Francisco, California, US

• Spearheaded the employee engagement survey process. Designed, implemented, and analyzed the survey data presenting insights to the leadership team and organization. Managed the resulting action plan and increased.
• Redesigned the performance management process, including the creation of new upward and peer evaluation questions, fostering a culture of continuous feedback and improvement.
• Managed the rollout of the revised compensation process. Authored employee reference documentation and built manager training to achieve the goal of recruiting and retaining top talent.
• Consolidated all employee experience documentation, eliminating redundant information, enhancing accessibility, and increasing efficiency across the organization.

San Francisco, California, US

• Responsible for the development of all employees during brisk growth from 250 to 500 employees.
• Pioneered and launched Intercom’s inaugural manager development program, driving leadership excellence across the organization.
• Led the implementation, administration, and analysis of the first company-wide employee engagement survey, providing crucial insights for enhancing employee satisfaction and productivity.
• Designed an equity education program so employees could fully understand their compensation package.

• Key member of Facebook L&D 10-person team during rapid growth from 2,000 to 15,000 employees.
• Facilitated leadership development, manager effectiveness, and feedback workshops for over 4,000 Tech employees globally resulting in the highest retention scores within the organization.
• Owned FLiP, a flagship 3-day immersive engineering leadership development program with a budget of $2.5mm.
• Provided developmental support and coaching to leaders and their teams at over 15 office and data center locations across 4 continents.
• Facilitated the “Managing Unconscious Bias” training for over 70% of all North America-based managers resulting in increased Inclusion survey scores across the organization.
• Implemented an English-as-a-Second Language coaching program available to thousands of software engineers resulting in enhanced productivity and over millions of dollars in cost savings.

• Managed a global 90-day onboarding program during a period of accelerated expansion. Seamlessly integrated nearly 3,000 new hires as the organization scaled from 2,000 to 5,000 employees receiving global onboarding.
• Integrated employees from key acquisitions, Instagram, LiveRail, Atlas, and Oculus.

• Investigated fraud and monitored compliance of anti-money laundering and counter-terrorism financing on the Facebook platform.

• Valued businesses for mergers and acquisitions, estate planning, and litigation.

GB

• Audited clients in banking & capital markets, investment management, and manufacturing industries.

Master Of Business Administration (M.B.A.), Organizational Design And Strategy

Ms & Bsba, Accounting