Key Responsibilities: Support equipment readiness by aligning with the Fab modules to ensure tools are operating efficiently as to maximize wafer moves; perform preventative care during scheduled tool down-time, as well as unscheduled down-time work as needed.Skills and Duties:Execute maintenance, troubleshooting, and tool support ensuring equipment readiness.Analyze and monitor technical charts.Drive equipment improvement plans and projects.Work and collaborate on other projects and/or assignments as needed.Apply working knowledge of technical resources to complete assigned tasks.Identify and solve recurring problems and present alternatives in a useful and logical manner.Participate in information exchange and cooperate with manager and co-workers to accomplish work steps and to solve problems.Cross-functional interaction to exchange information and accomplish tasks.Apply knowledge and skills of processes, procedures, equipment and systems in technical area.

Ensure service level agreements are met by coordinating employee skills and availability to meet exceed service levels. Direct work seamlessly when management isn't available and communicate effectively with team members, customers, and management.Key Responsibilities:Services coordination; provide technical expertise in the operation of equipment, assists with training, work scheduling, planning, budget, and projects.On-call catastrophe claim site support; travel country-wide on short notice for multiple 12+ hour days. Work effectively with claim management, vendors, local government, and policyholders using excellent decision making and judgement.Provide hands-on technical support for computers, phones, and audio-visual equipment. Identify the problem, determine and implement the solution.Accomplishments:Conducted an audit of company accounts with the United States Postal Service after noticing a lack of activity in some accounts. I reached out to the owners of those accounts who indicated the accounts were are no longer needed. I drafted letters to the USPS requesting closure and refunds of any money remaining in the accounts. As a result the company received over $28,000 in refunds. To supplement Business Services technician training I developed best practices for workflow and queue management. With several team members learning to navigate work management tools I drafted a queue tool for the team. In anticipation of questions or challenges team members might encounter I added tips on what to look for and how to monitor, complete, and close work tickets. This will position team members to work independently and ensure complete, quality service is provided to business partners as they service our customers.