• Used multiple services to exceed daily sales quotas of $12,000+ across Amazon, eBay, Walmart, Wholesale, and 6 other marketplace accounts.• Analyzed consumer data to create 8 product launch plans for 2020 which were approved and in process. • Created excel macros and programs to improve daily order operations efficiency.• Improved customer satisfaction by 40% by managing over 100+ customer phone inquiries and email messages per day• Managed Returns/Warranty department and used data to create action plans for Marketing Dept.• Organized a warehouse inventory reallocation project where complete units where converted into parts and binned.• Created customer service SOPs and trained multiple new customer support representatives.

• Managed commissioned daily sales of $10,000 across multiple accounts• Handled incoming commissioned sales and customer support inquiries• Photographed, priced, and described and listed over 1,000 products on the eBay sales platform

Create, maintain, and improve quality of online retail presence on eBayAnalyzing target market and utilizing best practices to increase listing qualityMonitor and analyze Impressions, Click-Thru-Rate, and Sell-Thru-Rate in order to properly adjust online presence for optimal search resultsMonitor competition and offer advice and methods of implementation to stay fresh with marketing techniques

-Surpassed yearly sales goal of $14 million by 15% by leading a team to optimize listings and develop new products.-Improved daily sales from $1,000 to $10,000 within the first 6 months of hire by optimizing 5,000 listings with new imagery, descriptions, and listing styles-Developed and lead the launch of multiple original products which doubled our yearly revenue.-Exceeded new product forecasts by utilizing social media to promote new products-Reached and maintained #1 in eBay market share for our category for 4 years running-Reached #1 in search on Amazon for majority of our products by optimizing keywords, titles, descriptions, and creating review programs-Coordinated donation campaign to raise $20,000 for Hurricane Harvey relief

Responsible for online inventory quantity maintenance for online multiplatform salesEnsuring consistent quality of product listing accuracy across all listing platformsOrganize and track all outgoing shipments to Fulfillment by Amazon (FBA) warehousesIn charge of maintaining and calculating pricing structure and price tracking for all available productsLead spreadsheet analysis for cost/profit percentages and projectionsKeeping up to date on all changes in the online marketplace's rules and policy, making system or policy updates as neededCreate, process and fulfill over the phone and in person orders as well as provide email and phone customer service and supportCollections for accounts receivable

Provided excellent and friendly customer service as an in-store clerk, answering phone orders, and as an online sales agentMaintained and updated online store inventory through eBay Sole management of store financial records which included daily & monthly record-keeping & tax reportingHandled and processed shipping and receiving for online sales