Michael Eccles-James Email & Phone Number

Frisco, TX, US

Charlotte, NC, US

Implemented application monitoring with custom controls and alerting via Splunk and IaaS, boosting visibility and response to internal stakeholders.

Orlando, Florida, US

Implemented robust technical controls to ensure compliance with SOC 2, ISO 27001, and HIPAA standards, enhancing security and regulatory alignment.

Chicago, IL, US

Led a team of three security analysts in the Cyber Fusion Center (CFC), responding to and investigating Symantec Data Loss Prevention alerts.

Plano, Texas, US

Led forensic investigations and advanced threat-hunting efforts for NTT Data, leveraging tools such as Carbon Black Response and Tanium to identify and mitigate advanced persistent threats. Ensured operational excellence across global SOC teams in the UK, India, and the US, delivering high-level support to internal partners, employees, and customers.

JP

Monitored client networks using SIEM tools (LogRhythm, Wildfire, Splunk & QRadar) to detect and address suspicious, unusual, or malicious activities, identifying anomalies across the IT environment. Leveraged FireEye and Palo Alto Wildfire alerts to initiate incident response.

Dallas, Texas, US

Provided excellent support and customer experience ensuring daily operation of end-user assets. Configured iPhones and Android phones, desktop PCs and Mac books. Re-imaged / upgraded systems using Service Now to track incidents and service requests. Network troubleshooting, printer setup, application installation and support. Configured new accounts in.

Top performer for 2 months in a row, resolving an average of two hundred incidents monthly. Imaged laptops, Surface tablets and desktops with Microsoft Deployment Tool (MDT) 2013. Performed root cause analysis to uncover system performance issues, utilizing Event Viewer and other process monitoring and system log capturing tools. Managed, installed, and.

Glen Allen, VA, US