• Work with third party vendors to replace companywide custom applications with Industry standard software in order to harmonize business practices at multiple plant operations.• Responsible for forming project team, developing scope, plan, budget, change management and project deliverables.• Provide Operations and Laboratory IT department guidance to meet continuous business change.• Manage system upgrades, enhancements, configurations and implementations.• Primarily support operations and laboratory systems for three Chemical plants.• Manage ongoing issues following application deployment until system stabilization.• Employ system template architecture for managing olefin and polymer hierarchy lab testing login.• Implement in-process schedule based sampling needs for olefins, polymer and pilot plants.• Stndardize plant instrumentation software at multiple plants (Smart Instrumentation, LiveView).• Employ lab system for tracking technical data requests from external clients.• Replaced custom pipe application with industry software (Pipeson, Pipeworks).• Replace multiple custom business reporting applications with Industry software (IBI WebFocus).• Execute third party Lab integration for lab instrumentation (NMR, GC) via (Integration Manager). • Participant in IT governance oversight for new technology, business case proposals.• Conduct steering committee meetings with business to assure project execution.• Three time awarded IT excellence in performance.

• Employed initially as a consultant to streamline business processes then became permanent employee in an expanded technology role supporting more than 100 healthcare offices nationwide. • Established KPI metrics for Director of IT to monitor performance improvements.• Realized $1.2M savings in Clinical Operations and $1.4M revenue growth from annual patient conversions by launching PivotLink, 3rd-party software that supplies analytics and data warehouse capabilities, which had been acquired earlier, but was not implemented. • Developed an optimal prospect list integrated into the CRM system for the Home Health & Hospice Medicare market to boost Sales annual new patient admissions revenue to $3.6M (10%).• Employed and administer five key technology platforms that facilitated working closely with strategic partners. Initiative increased admissions revenue $4.6M annually and reduced Physician and Case Manager response times. Reduced dependency on the Support Center 90%.• Deployed in house CRM application essential for Compliance and Sales departments.

Achieved a 100% record of success transforming eCommerce and Telecom companies below into successful and profitable, freestanding businesses.BizSupplies.comBusiness enabled Office Product Dealers a complete back office solution for next day, drop-shipment delivery of more than 100K SKUs through local web-enabled storefront providing a substantial savings in competition with brick-and-mortar office supplies retailers.• Effectively served as Operations Manager during the transition of the business responsible for associate relationship, generating new business and maintaining technology platform.• Administer eCommerce platform and eCommunications (EDI) with multiple vendor integration.• Worked closely with the CEO to open multiple distribution channels, guide the development of an effective IT structure, develop associate sales, and improve customer service, improve pricing strategy and payment processing.• Responsible for implementing Government electronic mall (eMall) vendor initiative to promote products over the Net for military purchasing increasing monthly associate sales by 100K.• Acquired a $50M public company account and more than 200 resellers with minimal monetary outlay.• Led marketing efforts that increased sales 6-fold in the first 2 years.SalvageSale.com• Served as primary liaison between Sales & Marketing and Product Development as a Trading Solution Manager and established a product roadmap for the bidXchange online auction. Brought the firm to profitability, enabling its purchase by a private-equity firm in 2007.• Guided site improvements to enhance the customer experience and developed a low-cost internal system to drive buyer to the site, close more auction sales, and realize higher prices. • Added 20,000 new Site buyers and improved the unit close rate from 5% to more than 80%, increasing revenue $1M.

Re-engineered billing operations and audited and corrected manual billing processes to ensure active invoicing. Served as the primary liaison between Telco Billing and Tel Labs. Led the replacement of the billing system during a merger.• Realized more than $1M in unbilled calls.

An IT consultancy serving a variety of assignments at government agencies; FDIC, DoD, and IRS.• Created and administered a Cost Allocation System for the Division of Information Resource Management at the FDIC that allowed comparisons between actual and budgeted expenses totaling $124M.

• Productivity Industrial Engineer, First American Bank Metro Corp., 1991–1993. Audited productivity by department and facilitated cost reductions for the Loan Services Division. Conducted monthly performance review with middle management. Reduced operations expenses $3M.

• Labor Budget Administrator, Safeway, Inc., 1989–1991. Ran the labor budget for all stores and performed training and labor-utilization studies. Saved $350K weekly by tightening allowed hours.