• Performed hardware and software installations and updates on company Smartphones, PC’s and Servers. Provided company employee’s hardware and software problem & troubleshooting assistance, training, and technical phone support. Assembled and installed a wide variety of network systems, servers, workstations, and a variety of peripheral devices.• Planned and implemented low voltage cabling installations, configured and deployed company rack mounted servers, configured new routers with VPN connections, configured Microsoft Windows Server 2012R2 Services. Documented all work performed and filed it in the companies designated area. Configured VMware Workstation 11 virtual machine setup and configuration for various company needs.• Responsible for the strategic development and implementation of cost-effective training and support solutions that were designed to provide improved productivity, better streamlined operations, and faster access to company mission critical information. Implemented effective customer satisfaction strategies by identifying the root causes of customer problems from an Information Technology point of view.• Participated in quality assurance procedures such as verifying thermal transfer printers were up to company standards. Provided constructive feedback to employees of the company and adhered to the specific support levels that were expected.