With over 15 years of experience in Renewal Management, Customer Sales, and Customer Success, I bring a proven track record of boosting on-time renewals, maximizing customer retention, and minimizing churn. My expertise is rooted in leading cross-functional teams, devising and executing strategic retention initiatives, and utilizing data analytics for insightful decision-making. I am adept at fostering collaboration, driving customer revenue growth, and guiding global teams toward shared goals.My career began at HubSpot (NYSE:HUBS) in 2010, where I scaled various customer success functions through a successful IPO, generating $500M in revenue. As a founding member of the first international expansion to Dublin, IE, I directed renewal teams managing over $65M MRR. In 2022, I joined [impact.com](http://impact.com/) ($250M revenue), where I established Customer Renewals and Customer Sales teams that significantly boosted revenue by aligning sales strategies with customer success. This experience deepened my expertise in driving customer growth and fostering innovation to enhance efficiency and revenue gains.As the Director of Renewals at Quickbase, I lead initiatives to enhance on-time renewals, maximize customer retention, and reduce churn. My responsibilities encompass overseeing all aspects of renewals, conducting churn analysis, and implementing proactive retention strategies. Collaborating with cross-functional teams, I drive customer satisfaction and loyalty by developing comprehensive adoption and retention plans, analyzing customer insights, and leading a high-performing team to achieve our business objectives.
Listed skills include Inbound Marketing, E Commerce, Online Marketing, Marketing, and 78 others.