At Quickbase, we are committed to revolutionizing business operations with our adaptable platform that empowers users to build solutions that improve productivity and drive insights. My focus is on directing strategic initiatives to enhance renewals and customer retention, leading a high-performing team in developing and implementing comprehensive retention strategies, and driving process improvements to ensure efficiency and compliance. I champion customer growth and cultivate a people-first leadership style, prioritizing team development and cross-functional collaboration to achieve business objectives.

Tack is a community, a knowledge base, and a destination for anyone looking to evolve their go-to-market to be more people-first.

Strategic Growth* Spearheaded strategic growth initiatives, aligning cross-functional teams with company mission, values, and vision; delivered remarkable results by fostering a growth-centric culture.* Achieved a 38% increase in Total Customer Expansion revenue, adding $7.6M in Annual Recurring Revenue (ARR).* Achieved a 181% increase in cross-sell ARR, totaling an additional $2.9M.Team Leadership* Directed high-performing Customer Renewals and Sales teams, surpassing $5M in cross-sell ARR while retaining and growing over $100M in ARR.* Built the Customer Sales team from the ground up, formulating new sales processes and surpassing quota by 196% in 2022 and 112% in 2023.* Established a collaborative work environment, focusing on employee empowerment and career advancement through targeted coaching and mentorship.Operational Innovation* Implemented effective cross-selling systems and proactive renewals, significantly enhancing operational efficiency and customer lifetime value.* Led the creation of a data lake integrating Salesforce and commercial databases; developed data visualization tools for critical sales metrics, aiding strategic decision-making.Cross-Functional Collaboration* Championed seamless collaboration across customer success, sales, finance, RevOps, marketing, and product teams, driving alignment on growth and retention initiatives across over 2,000 customers.* Facilitated regular strategy sessions with C-Suite executives, focusing on sales pipeline, forecasting, and strategic planningSales Optimization* Optimized cross-selling strategies by integrating key systems like Salesforce, Gong, Outreach, and Seismic; improved sales methodologies and productivity metrics, achieving 3x pipeline coverage and enhanced conversion rates.

Served as a guide and mentor to executive leadership team in the functions and operations of customer success and education. • Keynote speaker at major industry conference, Partnership Experience.

• 2021 (Boston, MA): Head of NAM upmarket renewal and contract management, directing 4 Managers and 40 IC's to the successful growth and retention of $50M MRR install base in the SMB, MM, Corp and Strategic Accounts space.• 2019 - 2021 (Dublin, Ireland): Head of Renewal Management for EMEA, overseeing the successful renewals of $15M contract revenue through a team of 14+ renewal managers and 2 Team Leads located in Dublin and Berlin.• 2017 - 2019 (Dublin, Ireland): Head of Renewal Management for EMEA and APAC, leading the successful renewals of $10M contract revenue through a team of 10+ renewal managers located in Dublin and Singapore.• Recipient of prestigious awards; President's Club for top company performance and HEART for upholding core company values

Founding member that built and scaled the Renewal Management department to a 100+ person team distributed worldwide, dedicated to maximizing account and revenue retention.• Performed comprehensive audit of renewal customer processes, identified and addressed weak points which led to significant efficiency gains for Customer Success Managers through the formation of the Renewal Management department responsible for all renewal operations and recurring revenue retention capture rates. • Responsible for process change design and implementation, system operation builds and deployment, employee headcount modelling, negotiation frameworks, and new hire training for the Renewal Management department. • Winner of the company’s Champion Award for superior performance.

Served as the first Project Manager for the Customer Success organization. • Project manager of initiatives to improve customer engagement, bolster the effectiveness of customer onboarding and implementation, strengthen account relationships and accelerate upsells during the customer lifecycle.• Recipient of the HubSpot Champion Award for superior performance.

Founding member of HubSpot’s first international office.• Hired and managed the customer implementation team focused on reducing time to value and establishing best practices and procedures for new customer onboarding engagement model. • Introduced a project-based approach to new hire onboarding to build competencies in the use of HubSpot, which was adopted for use across the entire organization.

Joined HubSpot in its fourth year as one of the first 100 employees.• Managed onboarding for a diverse portfolio of 75 client accounts in the e-Commerce, SMB, and Mid-Market segments. • Innovated a model for the development of inbound marketing campaigns that was presented to the Chief Product Officer and incorporated into the product, lowering the onboarding period from 125 days to 60 days and accelerating ROI for clients.

Co-author of top selling eCommerce Inbound Marketing book, "How to Sell Better Than Amazon".