Michael Hing Email & Phone Number

London, England Metropolitan Area

Product & Sales Analyst for the world's largest ruby and emerald mining company. Auction administration, maintenance of ruby and emerald auction databases. Ruby and emerald pricebook creation and maintenance, in conjunction with the Product & Sales Director. Management reporting for auction results. Technical liaison with auction partners, external consultants, software developers and stakeholders. Coordination of Due Diligence checks for all prospective auction partners; maintenance of a… Show more Product & Sales Analyst for the world's largest ruby and emerald mining company. Auction administration, maintenance of ruby and emerald auction databases. Ruby and emerald pricebook creation and maintenance, in conjunction with the Product & Sales Director. Management reporting for auction results. Technical liaison with auction partners, external consultants, software developers and stakeholders. Coordination of Due Diligence checks for all prospective auction partners; maintenance of a Due Diligence database and record-keeping. Blockchain administration for sold parcels of rough gemstones. Budget modelling: sole responsibility for production profile forecasting and price matrix calculations (two of the key components of the revenue model). Knowledge of ruby and emerald rough gemstone grading systems. Show less

London, United Kingdom

Stock Controller and Administrator for one of the world's most exclusive High Jewellery companies. Production management and stock control of both jewellery and loose gems and diamonds, handling some of the world's largest and most valuable gemstones. Shipment management. Bonded Warehouse administration.

London, United Kingdom

London, United Kingdom

Administrator in Bulgari's London flagship store (New Bond Street). Investigating and clearing all historical stock errors, reducing new error creationrate: transformed the Bond St boutique from the worst in the global Bulgarigroup to the joint-best in under a year. Reduced stocktake errors by 99%.Developed new stocktake procedures using barcode-reading techniques, halvingthe time taken and reducing errors. Improved reporting and preparations usingpivot tables instead of… Show more Administrator in Bulgari's London flagship store (New Bond Street). Investigating and clearing all historical stock errors, reducing new error creationrate: transformed the Bond St boutique from the worst in the global Bulgarigroup to the joint-best in under a year. Reduced stocktake errors by 99%.Developed new stocktake procedures using barcode-reading techniques, halvingthe time taken and reducing errors. Improved reporting and preparations usingpivot tables instead of paper lists.Appointed trainer for new employees whilst still on probation!Automated daily financial reconciliation processes, eliminating manual dataentry, reducing workload significantly and improving accuracy and timeliness.Administrator for one of the largest boutiques in the entire global Bulgari group.SAP database management. Goods receipt, replenishment, transfers, returns,repairs, special orders, error investigation and correction, CRM. Monitoring andreporting. Managing consignment goods and ATA carnets. Shipment administrationand liaison with armoured courier. Organisation of photoshoots, product launchparties and other special VIP events. Co-ordinating high-value transactions.General boutique operations and administration. Keyholder and gatekeeper tovault. Training and process documentation: created a 200-page Procedures Manual. Prompted the entire Bulgari global jewellery shipping system to switch away from using plastic bubble-wrap and polystyrene, to using biodegradable paper alternatives. Show less

London, United Kingdom

Stock Manager for the world's premier diamond company. Teambuilding and process transformation, direct line manager for the Production Team. Transformed the costing, administration and stocking-in processes, introducing a “right-first-time” process leading to doubled productivity, with reductions in errors and mis-pricing. Achieved six-figure cost savings by introducing procedures for chasing credit notes, verifying invoices and negotiating discounts with external suppliers. Introduced new… Show more Stock Manager for the world's premier diamond company. Teambuilding and process transformation, direct line manager for the Production Team. Transformed the costing, administration and stocking-in processes, introducing a “right-first-time” process leading to doubled productivity, with reductions in errors and mis-pricing. Achieved six-figure cost savings by introducing procedures for chasing credit notes, verifying invoices and negotiating discounts with external suppliers. Introduced new techniques for price-setting and pricing strategy, based on 'cost-plus' pricing methodology, making Graff possibly the most flexible and fast-moving company in the industry with regard to pricing. Prototyping: costing, new product development, price negotiations with external suppliers and internal workshop, retail pricing. Quality control. Stock control: goods receipt, liaison with shipping, stock-takes, loose stone stock-takes, investigations, boutique liaison, database housekeeping and problem-solving. IT project liaison: developing strategy, chairing meetings, approving specification documents. Task automation using Visual Basic (automating/eliminating manual processes). SQL database query-writing. Advanced user of CRM and POS systems. Highly advanced Excel, Word and Microsoft Office skills, including Visual Basic applications development. Process documentation and process improvement in an extremely fast-paced environment. Invoice and Credit Note controller for all merchandise (watches, components, jewellery and gemstones): Accounts Payable reconciliation and authorisation for over half a billion dollars'-worth of transactions per year. Administering production and stock, using SAP Business One and System One software. Rapaport diamond price change updates, shipment administration and checking. Interdepartmental liaison. Recruitment and training; creation of a 100-page procedures guide. I have personally handled some of the world's most valuable gemstones. Show less

London, United Kingdom

Reaching the pinnacle of diamond expertise as an unsupervised valuator in the Large Stones department of De Beers. Thought to be the first person since the 19th century to be promoted straight into the Large Stones department without first working their way up through the smaller sizes. Responsible for valuing rough diamonds over 10.8ct, including “Exceptionals” (i.e. stones over $250,000 and fancy colours), using traditional marking techniques plus Sarine Technologies' Advisor software.… Show more Reaching the pinnacle of diamond expertise as an unsupervised valuator in the Large Stones department of De Beers. Thought to be the first person since the 19th century to be promoted straight into the Large Stones department without first working their way up through the smaller sizes. Responsible for valuing rough diamonds over 10.8ct, including “Exceptionals” (i.e. stones over $250,000 and fancy colours), using traditional marking techniques plus Sarine Technologies' Advisor software. GIA-trained in Advanced Diamond Grading: polished diamond grading and valuation, including large stones and fancy colours. Colouring using various lighting environments (e.g. GIA Diamond Dock), colour-card, colorimeters (using both Yehuda and proprietary technology), etc. Cut grading using Sarine DiaVision and also traditional techniques. Clarity grading using loupe or “wet-grading” binocular microscopy, as appropriate. Identification of diamond Type, treatments and synthetics using FTIR spectroscopy and traditional techniques. I have experience in the analysis and valuation of stones from a wide range of mines, with an appreciation of their unique characteristics and production profiles. Responsible for the valuation of rough diamonds worth hundreds of millions of dollars per year. Highest work rate in the department, sometimes handling a third of the workload single-handedly out of a team of ten people (binocular microscopy uses both eyes and is therefore quicker than a loupe for assessing rough diamonds). Project work and analysis. Responsible for developing industry-leading automatic diamond-sorting technology, management reporting and internal consultancy. Show less

Part of a small team that transformed the distribution model for the entire De Beers Group's multi-billion-dollar rough diamond sales operations, improving profitability and simplifying operations whilst reducing legal and business risk. Thought to be the first person in the history of De Beers to be promoted to the Commercial department after completion of initial training, without working in the Diamond Division first. Project Secretary for the high-profile, business-critical project known… Show more Part of a small team that transformed the distribution model for the entire De Beers Group's multi-billion-dollar rough diamond sales operations, improving profitability and simplifying operations whilst reducing legal and business risk. Thought to be the first person in the history of De Beers to be promoted to the Commercial department after completion of initial training, without working in the Diamond Division first. Project Secretary for the high-profile, business-critical project known by the industry as “Supplier of Choice II”, working directly with the CEO and Project Board, with a multi-million-dollar budget. Awarded a special discretionary bonus by the Managing Director in addition to the normal annual bonus. Planning and co-ordinating all aspects of the project, which was designed to restructure the De Beers Group's distribution model, select new Sightholders, establish Sales departments overseas, and to draft new Sightholder Contracts in the UK, Botswana, South Africa, Namibia and Canada. Administering the project, managing stakeholder communications and developing Group strategy. Responsible for liaising with the Supplier of Choice Ombudsman to process De Beers Group Sightholder applications. This unique and privileged position required me to rapidly develop an understanding of the business models of all of the world's largest diamond companies and to work directly with Key Account Managers, Applicants, brokers and the Producer Partnership mining companies across five countries. Theoretical research into assortment creation and ways of adding value to the product. Research into auction sales methods and technologies. Qualified in Prince II project management methodology. Show less

Sloane Street, London, Uk

Administrator and Sales Consultant at Aromgift: one of three permanent employees who shared responsibility for the management of two boutiques (Avakian on Sloane St and Piantelli in the Carlton Tower Hotel). I was responsible for stock control, visual merchandising, sales invoicing, ordering, consignments, import/export, plus desktop support, training of other staff members and tax queries (including assisting with a Customs audit). I have excellent horological knowledge and performed a sales… Show more Administrator and Sales Consultant at Aromgift: one of three permanent employees who shared responsibility for the management of two boutiques (Avakian on Sloane St and Piantelli in the Carlton Tower Hotel). I was responsible for stock control, visual merchandising, sales invoicing, ordering, consignments, import/export, plus desktop support, training of other staff members and tax queries (including assisting with a Customs audit). I have excellent horological knowledge and performed a sales role for specialised horology and haute joaillerie, providing a very high level of service. Stock control of straps, boxes, documents, manuals and guarantees. My contact lists included “A-list” celebrities, royalty, high-net-worth individuals, key editorial contacts, intermediaries, stylists, photographers and PR representatives. Show less

Paris, France

Working at the French Natural History Museum on the biggest-ever diamond exhibition: “Diamants: Au Cœur de la Terre, au Cœur des Étoiles, au Cœur du Pouvoir”. Exhibition organiser, writer and staff gemmologist on a blockbuster project with items worth hundreds of millions of dollars. Catalogue entry writing, research and translation from French. Administrative assistant. Authenticating and cataloguing some of the world’s most famous historic diamonds, such as the Excelsior, Idol's Eye… Show more Working at the French Natural History Museum on the biggest-ever diamond exhibition: “Diamants: Au Cœur de la Terre, au Cœur des Étoiles, au Cœur du Pouvoir”. Exhibition organiser, writer and staff gemmologist on a blockbuster project with items worth hundreds of millions of dollars. Catalogue entry writing, research and translation from French. Administrative assistant. Authenticating and cataloguing some of the world’s most famous historic diamonds, such as the Excelsior, Idol's Eye, Sancy, Beau Sancy, Incomparable, and many others. Show less

London, United Kingdom

I created and managed a multi-million dollar Medical Consultancy Division, and I established a spin-off company and many new product lines, as well as my core role: performing consultancy work for medical equipment firms. I have performed due diligence research and analysis on major blue-chip mergers worth over $2.5 billion. Line manager of teams of Business Analysts (up to 14 people).

Advanced Training Course - Coloured Gemstones, Origin Determination And Treatment Determination For Ruby, Sapphire And Emerald

'Advanced Training Course - Coloured Gemstones': origin determination and identification of treatment, for rubies, sapphires and emeralds.

Diamond Professional Graduate Certificate, Distinction

Advanced Diamond Grading Lab Seminar

Identifying Diamond Treatments Seminar

Identifying Synthetic Diamonds Seminar

Fga Diploma, Fellow Of The Gemmological Association, With Merit

F.G.A.

Mba, International Business And Export Management

Ll.B. (Hons.), Laws

LL.B. (Hons.) Honours Degree in Laws