Assist with account and business planning; collecting and reporting business information to help benchmark performance and support the execution of defined actions within the operational unit.Support in upskilling and coaching of sellers on account, portfolio and partner business planning fundamentals, habits, and plan quality.Build relationships with sales managers and their teams, supporting coaching of associates and managers with assistance and deal processes, helping teams clarify the understanding of sales programs.Support the execution of initiatives to optimize sales and team's processes and capabilities.Implement actions to remove sales roadblocks, drive utilization of investment, increase customer/partner-facing time, and enhance seller/partner capability and effectiveness.Collect feedback on sales challenges or blockers through appropriate channels.Apply key reporting tools and conduct analysis on key revenue drivers within a defined scope, escalating issues in reporting or analytics.Assist with maintaining sales process discipline, adherence to standards and excellence in execution and pipeline health, providing Hub managers the data to hold sales managers accountable for results and learning best practices within their team. Help sales teams and managers understand and effectively use common and/or new processes and tools developed for the wider business to improve internal and external communications and engagements.Present business results and blockers to drive better results.Identify opportunities to train, sell and support customers by leveraging the team's skills.

Currently leading the Assisted Sales focus area for FY21.Microsoft Global Challenger certified.Oversaw our Lead Distribution Program/Sell All Cloud while also supporting SMB/EDU during Emergency Remote Operations.Led in the following areas of responsibility: Sales Manager (FY18), Brand Manager (FY19), Commercial Sales and Customer Experiences Manager (FY20).

Foster a strong leadership team that is operationally excellent in the field of compliance, achieving a perfect 100% Proviti audit score.Responsible fiscal management of Profit & Loss reporting and Operating Expenses with positive Gross Margin and favorable Contribution Margin.Empowered teams to embrace Microsoft leadership principles and a Growth Mindset, driving a culture of energy, experiences, and customer obsession.Increased morale significantly in less than 5 months.

Foster a strong leadership team that is operationally excellent in the field of compliance, growing sales revenue year over year through effective execution and team support of Microsoft retail strategiesBuilt strong relationships with associates, consumers, commercial, education and Microsoft partnersIntroduced and evangelized the Microsoft retail brand into the Kentuckiana market, growing strong consumer loyalty and brand recognition.Responsible fiscal management of Profit & Loss reporting and Operating Expenses with positive Gross Margin and favorable Contribution Margin.Empowered teams to embrace Microsoft leadership principles and a Growth Mindset, driving a culture of energy, experiences and customer obsession.Deployed a 1:1 Surface device program with a private EDU organization, creating annual relational revenue.

Led in the capacity as both Operations and Services manager, leading small teams of 3 Inventory Control Experts and 8 Consumer Service Advisors.Results driven manager consistently making and exceeding company set goals, with inventory team achieving a 99.92% physical inventory accuracy and service advisors meeting and exceed Answer Desk relational revenue goals. Proficient in both functional and technical skills related to the business.Built effective teams through development of one's self and direct reports, resulting in 3 Consumer Service Advisors promoted to leadership roles within Microsoft retail.Solicits open and honest feedback fostering open communication amongst team members.Awarded Assisted Manager of the Quarter for the Central Market

Provided technical support for consumer, small business and enterprise clients through world class customer service.Execute solution sales and brand promotion through outstanding customer service.Effectively communicate with customers, co-workers, support chain personnel and Original Equipment Manufacturers.Distribute break/fix support, image deployment services and ongoing client hardware/software maintenance.

Increased physical inventory accuracy results resulting in a 99.99% accuracy rating.Created the Standard Operating Procedures (SOP) Retail Inventory Guide, establishing company-wide procedures in the Microsoft retail division.

Provided critical insight and analysis to the Microsoft Dynamics AX 2012 platform and infrastructure, helping streamline day-to-day operational tasks relating to Inventory Management processes and procedures.

• Work closely with clients to understand their ideas, goals, and needs then assist them in positioning their brand• Projects range anywhere from apparel designs to rebranding strategies (Samples Available)

Achieved consistent above average chain rank for inventory accuracy resultsAdministered loss prevention staff workshop to help deter retail theftAdvised other stores within region on loss prevention practicesCommunicated daily with various corporate and regional entitiesKnowledgeable in products ranging from computers to iPod accessories.