Michael Eichman Email & Phone Number

Fort Collins, CO, US

2704 N. Shields St.

Performed computer software and hardware installation and repair when required. Replaced hard drives, CD-ROM, DVD-ROM, processors, memory and power supplies as needed. Removed addware, spyware and viruses for local computer users. Recommended and installed software to prevent future infestations and instructed users on maintenance of existing.

Contributed to the construction and development of multiple ongoing software projects for use by utility companies to facilitate and store inspection, inventory management, load calculation and Global Positioning System (GPS) data. Experience with individual application development as well as working in a group environment. Designed, developed and.

Provided end user support for all custom software programs for a variety of users and employees based upon client need utilizing telephone/email/remote connect. Contributed to the construction and development of multiple ongoing software projects for use by utility companies to facilitate and store inspection, inventory management, load calculation, and.

Provided on-line customer service to Hewlett-Packard CD-Writer customers. Agent assisted customers with the installation and configuration of CD-Writer software and hardware on multiple operating systems including Windows NT 4.0, 95, 98 and 2000. Systematically provided problem solving and troubleshooting skills for customer issues. Accurate documentation.

Provided on-line customer service to Hewlett-Packard CD-Writer customers. Agent assisted customers with the installation and configuration of CD-Writer software and hardware on multiple operating systems including Windows, 95, 98, NT 4.0 and 2000. Systematically provided problem solving and troubleshooting skills for customer issues. Accurate documentation.

Contributed to team development of system upgrades and refinement to improve Customer Service Department operations. Performed batch reports, backups, and system upgrades. Designed and implemented improved audit and report management procedures resulting in increased productivity, accuracy and profitability for the company. Performed order release.

Contributed to team development of system upgrades and refinement to improve Customer Service Department operations. Responsible for team charting daily productivity, inventory counts, data warehousing, accuracy, and reconciliation. Designed and implemented improved audit, inventory and report management procedures resulting in increased productivity.

Extensive work with reports, scheduling, running batch reports and backups. Verified payroll and report accuracy, performed transfer and distribution of reports and products. Assisted with programming prices including NLU's, and PLU's utilizing an RPG system running AS\400. Responsible for processing incoming shipping orders, invoices, and retail price.

Received/shipped inventory and insured percentage of profit by category for entire vendor and unit department shipments.Verified payroll and report accuracy, performed transfer and distribution of inventory, reports, incoming/outgoing product invoices, product transfers, and onsite supply costs.Extensive work with reports, scheduling, running batch.

B.S. In B.A., Computer Information Systems

Major GPA: 3.7/4.0

Bachelor Of Science, Business Administration, Computer Information Systems