Michael Eichman Email & Phone Number

Fort Collins, Co, Us

2704 N. Shields St.

Performed computer software and hardware installation and repair when required. Replaced hard drives, CD-ROM, DVD-ROM, processors, memory and power supplies as needed. Removed addware, spyware and viruses for local computer users. Recommended and installed software to prevent future infestations and instructed users on maintenance of existing software/hardware. Made recommendations to users for replacement/repairs to computer systems when needed.

Contributed to the construction and development of multiple ongoing software projects for use by utility companies to facilitate and store inspection, inventory management, load calculation and Global Positioning System (GPS) data. Experience with individual application development as well as working in a group environment. Designed, developed and implemented software prototypes for new products demonstrating proof of concept for patent qualification. Designed and developed numerous custom reports utilizing client specifications for multiple customers. Primary development environments included Visual Basic 5.0/6.0, VBA, MS Access, SQL Server 2003/2005, ASP.Net, VB .Net, Visual Studio 2003/2005 and Windows CE.

Provided end user support for all custom software programs for a variety of users and employees based upon client need utilizing telephone/email/remote connect. Contributed to the construction and development of multiple ongoing software projects for use by utility companies to facilitate and store inspection, inventory management, load calculation, and Global Positioning System (GPS) data.

Provided on-line customer service to Hewlett-Packard CD-Writer customers. Agent assisted customers with the installation and configuration of CD-Writer software and hardware on multiple operating systems including Windows NT 4.0, 95, 98 and 2000. Systematically provided problem solving and troubleshooting skills for customer issues. Accurate documentation of customer call history and agent recommendations was performed utilizing Lucent Centre Vu Agent. Calls were escalated to the next level when appropriate.

Provided on-line customer service to Hewlett-Packard CD-Writer customers. Agent assisted customers with the installation and configuration of CD-Writer software and hardware on multiple operating systems including Windows, 95, 98, NT 4.0 and 2000. Systematically provided problem solving and troubleshooting skills for customer issues. Accurate documentation of customer call history and agent recommendations was performed utilizing Lucent Centre Vu Agent. Calls were escalated to the next level when deemed appropriate.

Contributed to team development of system upgrades and refinement to improve Customer Service Department operations. Performed batch reports, backups, and system upgrades. Designed and implemented improved audit and report management procedures resulting in increased productivity, accuracy and profitability for the company. Performed order release, shipment confirmation, inventory sub-transfers, and inventory data entry utilizing Oracle. Supervised and managed up to 55 employees in a logistics environment as well as during team assembly of products.

Contributed to team development of system upgrades and refinement to improve Customer Service Department operations. Responsible for team charting daily productivity, inventory counts, data warehousing, accuracy, and reconciliation. Designed and implemented improved audit, inventory and report management procedures resulting in increased productivity, accuracy, and profitability for the company. Supervised and managed up to 55 employees in a logistics environment including outgoing/incoming shipments, shipment confirmation, and inventory audits. Physically moved incoming parts and outgoing finished goods utilizing forklifts and hand jacks. Monitored safety, cleanliness, and organization of 74,000 square foot warehouse.Wrote and maintained work instructions for employee training and task standardization.Maintained MSDS and ISO 9000, 9001 compliance standards.

Extensive work with reports, scheduling, running batch reports and backups. Verified payroll and report accuracy, performed transfer and distribution of reports and products. Assisted with programming prices including NLU's, and PLU's utilizing an RPG system running AS\400. Responsible for processing incoming shipping orders, invoices, and retail price verification. Assisted with inventory counts and discrepancies. Supervision and scheduling of up to 110 employees, responsible for Customer Service and all outstanding inventory issues.

Received/shipped inventory and insured percentage of profit by category for entire vendor and unit department shipments.Verified payroll and report accuracy, performed transfer and distribution of inventory, reports, incoming/outgoing product invoices, product transfers, and onsite supply costs.Extensive work with reports, scheduling, running batch reports, backups and daily/weekly price changes. Entered all incoming-invoices into company computer systems for payment/verification.Responsible for processing incoming/outgoing-shipping orders, invoices, retail price verification and inventory counts. Ensured safety, sanitation, and orderliness of store for customers and employee safety.Supervision and scheduling of up to 110 employees, responsible for Customer Service front-end operations and all outstanding inventory issues.

B.S. In B.A., Computer Information Systems

Major GPA: 3.7/4.0

Bachelor Of Science, Business Administration, Computer Information Systems