Michael Eiring Email & Phone Number

Receive on a weekly basis 50 – 75 subscriber work orders for those subscribers who are pending disconnection or are already disconnected Contact the subscriber for resolution of services (payment pick-up, payment plans, equipment pick-up)Recommend credit and debit adjustments and packages customized to the need of the subscriberActively listen to needs and interests of subscriber and utilize Company procedures to meet the subscriber’s needsFocuses on resolution by taking ownership of the customer’s issue until resolution (i.e., payment plan)Maintain latest information on subscriber services in order to provide clear information to retain subscriberPrepare and maintain reports and documents related to customer retention

Responsible for the daily operation of Jiffy Lube storePrepare and maintain daily tracking reportsResponsible for directing, scheduling and training techniciansProvide assistance to clients

Receive on a weekly basis 100 – 125 subscriber work orders for those subscribers who are pending disconnection or are already disconnected Contact the subscriber for resolution of services (payment pick-up, payment plans, equipment pick-up)Recommend credit and debit adjustments and packages customized to the need of the subscriberActively listen to needs and interests of subscriber and utilize Company procedures to meet the subscriber’s needsFocuses on resolution by taking ownership of the customer’s issue until resolution (i.e., payment plan)Maintain latest information on subscriber services in order to provide clear information to retain subscriberPrepare and maintain reports and documents related to customer retention

Responsible for the daily operational management of the Inbound Sales/Customer Service DepartmentMeet with the various vendors to set up promotional programmingResponsible for establishing direction and coordination of promotional activitiesResponsible for the monthly tracking reports (phone and sales activities)Responsible for maintaining staffing levels at budgeted head counts of four supervisors, one administrator and fifty-five sales representatives.Responsible for directing, coaching, evaluating, scheduling, and providing feedback to supervisorsProvide assistance to the subscriber when the situation calls for a manager

Supervise Telemarketing Sales Representatives in selling/upgrading cable servicesResponsibilities for supporting the administrative preparation/implementation of system campaignsTraining, call monitoring and sales verificationResponsible for providing sales representatives direction, coaching feedback and motivationResponsible for optimizing incremental subscriber revenue and the acquisition of new cable subscribers

Assist with the day-to-day operational management of the corporate telemarketing centerAssist with establishing direction, coordination of campaign activity and the supervision of telemarketing personnelResponsible for maintaining staffing levels at budgeted head count inclusive of four sales supervisors, one administrative supervisor and forty telemarketing sales representativesProvide assistance with the development of system campaigns, training, computation and reporting of telemarketing commissions, and scheduling of subscriber installationsResponsible for directing, coaching, evaluating and providing feedback to supervisorsResponsible for the continuance of daily call verification, monitoring and general operating performanceAssist with the preparation and development of the sales, expense and operating budgets

Supervise telemarketing sales representatives in selling/upgrading cable servicesResponsible for supporting the administrative preparation/implementation of system campaignsResponsible for training, call monitoring, sales verification, maintaining staffing levels at budgeted head count, commissions accounting and management of Cablevision’s automated telemarketing systemResponsible for providing sales representatives direction, coaching, feedback and motivationResponsible for optimizing incremental subscribers revenue and the acquisition of new cable subscribers

Owned, managed and maintained proprietary business Responsible for ordering and receiving merchandise on or before required timeResponsible for the accessible display of merchandiseResponsible for cash flow to include account receivables/payables, payroll and ongoing day-to-day operational procedures.