Michael Keating's Location
Greater Melbourne Area, Australia
Michael Keating's Contact Details
Michael Keating work email
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About Michael Keating
Specialties: Application Software Development, DevOps, Customer Operations, Infrastructure / Cloud & Software Project Management (structured and agile / hybrid) , Finance / Wealth Management & Superannuation, Telecommunications, and Entertainment industry experience A highly experienced Senior Project Manager (10 + years) with a successful track record of managing and delivering all aspects of complex and multiple technology programs & projects (both Applications and Infrastructure) from inception to implementation and successful handover to BAU. Demonstrated use of both structured and agile/ hybrid Project Management methodologies and various SDLC to significantly reduce effort and timelines for projects, and meeting or exceeding Customer & Business expectations via delivery of better solutions, including: -• Over 10 years’ experience within an IT software development environment, including web-based projects, software development, application and infrastructure / cloud projects;• Solid understanding of the software development life cycle using Agile methodologies, SAFe 5.0 certified • Substantial experience and broad skill base on different technologies, platforms, and applications.• Experience in managing Project Managers• Very well-developed communication, analytical, and presentation skills;• Exceptional client interaction, commercial and relationship management skills;• Stakeholder engagement & management;• Experienced in a variety of industries, including Finance, Wealth Management & Superannuation, Telecommunications, and Entertainment.Significant experience leading high-performance teams across Application Development (includes internal/ external & Vendor teams), Infrastructure, DevOps, Application Support, System Testing & Release, and Customer Operations. Leader and Change Agent with an eagerness to communicate openly, conditioned to working in fast-paced, dynamic environments with flexibility and strong resilience under pressure, with an organised, energetic and positive approach.
Michael Keating Work Experience Details
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Project ManagerQmetrixMelbourne, Vic, Au -
Project ManagerQmetrix Sep 2021 - PresentMelbourneAt QMetrix we provide professional advisory services that empower our clients to operate with the agility needed in today’s business environment. Our corporate Budgeting and Planning, Master Data Management, and Business Intelligence and Analytics solutions help to drive better business performance. We work together with clients to achieve the right outcome for their unique business, providing end-to-end solutions from analysis to design and delivery. We serve clients across Australia and South East Asia. -
Senior Project ManagerUnico May 2020 - Sep 2021Melbourne, Victoria, AustraliaSenior Project Manager role responsible for delivering various Projects for Unico uSpark (Innovation and Technology Accelerator) to transform Unico from primarily Professional Services to a Product based organisation.Project & Iteration Management of the uSpark program of work includes rapid idea ideation, validation, experimentation, product development of MVP (Minimum Viable Product) for Customer validation, and product development of MMP (Minimum Marketable Product) and subsequent Releases. A uSpark Project example is the JourneyHub Product MVP. JourneyHub is an IoT MVP Application in MS Azure that uses data feeds from Sappio Cameras (Temperature / Video) and Cognipoint Sensors (Area / Threshold) to provide Building Owners, Landlords, and Tenants with the capability to safely manage Office Space upon the Return to Work under COVID19 restrictions. -
Head Of Customer Operations & DevopsUnico Computer S Jul 2019 - May 2020Management role to manage the Customer Operations Team & the DevOps Team as part of the Unico Solution Delivery Division. These teams provide operational support and DevOps capability to various initiatives, applications, and environments for multiple Customers.Demonstrated experience in leading a team of 15+ (Service Delivery Managers, Support Engineers, DevOps Engineers, and Network System Engineers), engendering a high-performance delivery and operations culture.Transformation of the Customer Operations Team to significantly improve efficiency and capability to provide operational support for a wider variety of environments (e.g., AWS & MS Azure) and solutions outside the historical physical / virtual machine environments of a very large Telco.
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Head Of Development & DevopsUnico Computer Systems Pty Ltd. Feb 2018 - Jul 2019Melbourne, AustraliaManagement role to manage the Development Team & the DevOps Team as part of the Unico Solution Delivery Division. These teams work on various application software and infrastructure initiatives for different Customers Demonstrated experience in leading a team of 70+ (Technical Team Leads, Developers, DevOps Engineers, and Network System Engineers), engendering a high-performance delivery & learning culture, and leading the team’s transformation from a largely waterfall SDLC to SAFe (Essential / Large Solution). This transformation included organisational cultural change based on the principles of SAFe DevOps CALMR (Culture, Automation, Lean, Measurement, and Recovery). Significant efficiencies and improvements in predictability/ quality were delivered, as well as an increase in staff morale.
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Senior Project ManagerUnico Computer Systems Pty Ltd. Aug 2015 - Feb 2018Melbourne, AustraliaSenior Project Management role delivering a Program of Work comprising both application software and infrastructure projects for various Customers and improving general Program and Project Delivery capability. Some examples of key Projects include:-• Implementing a Major New Product (Chameleon)Chameleon was an extremely high-velocity agile Project to introduce the Apple iWatch 3 (which connected to a significant Telco’s mobile network similar to mobile phones) and major new esim technology (download of an electronic sim to a wearable device rather than a physical sim card). This project implemented a brand new Unico product – Mobile Entitlements and Websheet Server (MEWS) for the Apple iWatch 3. The project also included the integration of MEWS with a major Australian Telco’s Mobile Phone Provisioning systems. The Project was initially estimated at approx. 9 – 11 months duration, however, was successfully delivered in 6 months in September 2017 in time for the Australian retail launch of Apple iWatch 3. Apple recognised this project as the best global implementation of mobile entitlement and provisioning of the iWatch 3.• Project Recovery (Project Global)Took over Project Global as Project / Iteration Manager. This was a sizeable agile project that was currently underway to deliver a web-based predictive retail purchasing recommendation engine MVP for a significant Australian Retailer. However, the project had greatly exceeded the schedule, budget and was subject to several significant quality issues. Successfully recovered and implemented the Project and rapidly improved communications with the Customer, and motivated the demoralised Project team.
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Senior Project ManagerTransformit Systems Jul 2014 - Jul 2015Melbourne, AustraliaSenior Project Management role in delivering various process improvement / robotic process automation projects and initiatives for various Customers and improving general Service Delivery capability.Some examples of key Projects include:-• Project Recovery (United InnKeepers)Took over the Millie Tablet Application project, which was currently underway to deliver a web portal and tablet application. However, the project had greatly exceeded the schedule and budget and was subject to many quality issues. Successfully recovered and implemented the Project and rapidly improved communications with the Customer. • Significant Improvement in Process Automation / Efficiency (very large Telco)The Finance Automation Project was an agile project to improve a Telco Finance Team's efficiency by automating the largely manual processing and transformation of numerous reports and extracts from various finance and operational systems. The projects' outcomes improved timeliness of reporting and a significant reduction in effort by the Finance Team. -
Manager Is Application Support & Development.Colonial First State Custom Solutions Mar 2007 - Jan 2014Melbourne, AustraliaTechnical Management / Project Management role responsible for IS Application Support & Development of the web-based Colonial First State Custom Solutions Wrap Platform Solution (Finance / Wealth Management & Superannuation), as well as Project Management of key projects as required. Upon commencement in this role, the Project methodology and the Waterfall SDLC were mostly inefficient, and many projects did not meet budget, quality, or timeline constraints. Also, project outcomes did not meet Business expectations. Introduced agile/ adaptive tailoring of Projects and SDLC using rapid software development methodologies (e.g., SCRUM, etc.) to enable progressive solution validation and faster delivery. Project Management of many key Projects including:-• Stronger Super (Mandatory Data Standards) – Electronic RollOvers In / Out The Stronger Super – Electronic RollOvers In / Out involved implementing the Mandatory Data Standards (MDS) for RollOvers and integrating the web-based CFSCS Wrap Platform with the CBA Hub / Gateway. The project also involved substantial re-engineering of the processing of RollOvers In / Out by the CFSCS Service Delivery Team. The CFSCS Service Delivery Team was delighted with the Project outcomes. Not only were the MDS compliance dates achieved for RollOvers In / Out, but substantial efficiencies were realised for the CFSCS back-office processing of RollOvers. • Implementing Substantial New Functionality – Model Portfolio’sThe Model Portfolio’s Project was an agile project over 9 months, which involved implementing substantial new functionality on the web-based CFSCS Wrap Platform to provide Advisers, Dealers, and Customers with greater efficiencies via an ability to use Model Portfolio’s for automated online trading of Managed Funds, Shares and Cash. The Model Portfolio solution has consistently been highly rated in the annual Wealth Insights Wrap Platform surveys. -
Senior Technical Project ManagerColonial First State Custom Solutions Mar 2006 - Mar 2007Melbourne, AustraliaSenior Technical Project Management role for the web based Colonial First State Custom Solutions Wrap Platform Solution (Finance / Wealth Management & Superannuation) comprising a number of initiatives, including Line Management of 14 Application Development staff. Mentoring of other Technical Project Managers in structured & agile / adaptive Project Management methodologies and SDLC approaches.
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Is Operations Manager / Crm Project ManagerDoubleiq Nov 2003 - Mar 2006Melbourne, AustraliaCombination of Project Management and IS Operations Management (team of 30 + staff & budget of approx $8M) to deliver many Consumer Campaign Management System (CCMS) capabilities and CRM initiatives for Telstra. Improved the Operations Management of CCMS (Data warehouse, Data Mart(s), Campaign Management Targeting, Inbound and OutBound Channel Campaigns, Results, and Campaign Management Effectiveness Reporting) for approx 15M Mobile & Fixed Line Consumers. Implemented agile/ adaptive Project & SDLC methodologies and processes within the CCMS Technical Program. -
Senior Project Manager / Manager Technical ChangeSuperpartners May 2001 - Nov 2003Melbourne, AustraliaPerformed a number of roles (Senior Project Manager, Development & Test Manager & Manager Technology Change) reporting to the CIO, to deliver various Technology Change Projects, including those Initiatives / Projects associated with the Strategic Business Program (eg Superannuation eCommerce and EAI approx $6M).Program Management of the Superpartner’s Infrastructure Transition Project ($3M) which involved the transition of Superpartner’s Infrastructure (Desktop / NT Servers / LAN, Mid-Range / SAN, WAN and Voice) from one outsourced Infrastructure Service Provider to another.Program Management of the IT Improvement Program, consisting of Configuration Management and Automated Test Tools re-fresh. -
Crm Project ManagerScape Entertainment Pty Ltd (Formerly Village Ten Online) Nov 2000 - Mar 2001Melbourne, AustraliaProject Manager role reporting to the CRM Manager, to deliver the IT Development Projects associated with the SCAPE CRM Program (approx $6.5M) for the web based SCAPE Entertainment portal. Project Management of the Campaign Management Program as well as integration of the SCAPE CRM Data warehouse with various other major sub-systems, including Content Management, Clickstream Analysis and Contact Centre Applications.
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Senior Producer (Project Manager)Isis Communications Ltd Feb 2000 - Sep 2000Melbourne, AustraliaSenior Producer (Project Management) role responsible for the development, implementation and management of various web based projects undertaken by the Production Services group which consisted of 17 staff.
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Project ManagerCsc (Formerly Ge Capital It Solutions) Oct 1997 - Feb 2000Melbourne, Victoria, AustraliaProject Manager role for several Finance industry Projects undertaken for various external Customers
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Developer / Project LeadFerntree Computer Corporation Oct 1994 - Oct 1997Melbourne, Victoria, Australiaprimarily a Developer role responsible for the analysis, analysis design, and unit testing on various Finance industry Projects on Customer sites. Project Lead (managed 2 other Developers) during period May 1996 – Oct 1997.
Michael Keating Skills
Stakeholder Management
Project Delivery
Software Development
Business Analysis
Software Project Management
Business Process Improvement
Vendor Management
Sdlc
Integration
Program Management
Solution Architecture
Outsourcing
It Strategy
Business Process
Software Development Life Cycle
Application Lifecycle Management
Financial Services
Change Management
Agile Methodologies
Is Application Support
Agile Project Management
Crm
Pmo
Frequently Asked Questions about Michael Keating
What company does Michael Keating work for?
Michael Keating works for Qmetrix
What is Michael Keating's role at the current company?
Michael Keating's current role is Project Manager.
What is Michael Keating's email address?
Michael Keating's email address is mi****@****ail.com
What skills is Michael Keating known for?
Michael Keating has skills like Stakeholder Management, Project Delivery, Software Development, Business Analysis, Software Project Management, Business Process Improvement, Vendor Management, Sdlc, Integration, Program Management, Solution Architecture, Outsourcing.
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Michael Keating
Capable, Credible And Certified Health And Safety Professional | B.Com (Mgt & Hrm), Gc.Ohsmgt, M.Ohs | Mhfa, Faim, Faihs, ChohspEllenbrook, Wa1mainroads.wa.gov.au2 +614103XXXXX
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