Michael Keating Email & Phone Number

Melbourne, Vic, Au

Melbourne

At QMetrix we provide professional advisory services that empower our clients to operate with the agility needed in today’s business environment. Our corporate Budgeting and Planning, Master Data Management, and Business Intelligence and Analytics solutions help to drive better business performance. We work together with clients to achieve the right outcome for their unique business, providing end-to-end solutions from analysis to design and delivery. We serve clients across Australia and South East Asia.

Melbourne, Victoria, Australia

Senior Project Manager role responsible for delivering various Projects for Unico uSpark (Innovation and Technology Accelerator) to transform Unico from primarily Professional Services to a Product based organisation.Project & Iteration Management of the uSpark program of work includes rapid idea ideation, validation, experimentation, product development of MVP (Minimum Viable Product) for Customer validation, and product development of MMP (Minimum Marketable Product) and subsequent Releases. A uSpark Project example is the JourneyHub Product MVP. JourneyHub is an IoT MVP Application in MS Azure that uses data feeds from Sappio Cameras (Temperature / Video) and Cognipoint Sensors (Area / Threshold) to provide Building Owners, Landlords, and Tenants with the capability to safely manage Office Space upon the Return to Work under COVID19 restrictions.

Management role to manage the Customer Operations Team & the DevOps Team as part of the Unico Solution Delivery Division. These teams provide operational support and DevOps capability to various initiatives, applications, and environments for multiple Customers.Demonstrated experience in leading a team of 15+ (Service Delivery Managers, Support Engineers, DevOps Engineers, and Network System Engineers), engendering a high-performance delivery and operations culture.Transformation of the Customer Operations Team to significantly improve efficiency and capability to provide operational support for a wider variety of environments (e.g., AWS & MS Azure) and solutions outside the historical physical / virtual machine environments of a very large Telco.

Melbourne, Australia

Management role to manage the Development Team & the DevOps Team as part of the Unico Solution Delivery Division. These teams work on various application software and infrastructure initiatives for different Customers Demonstrated experience in leading a team of 70+ (Technical Team Leads, Developers, DevOps Engineers, and Network System Engineers), engendering a high-performance delivery & learning culture, and leading the team’s transformation from a largely waterfall SDLC to SAFe (Essential / Large Solution). This transformation included organisational cultural change based on the principles of SAFe DevOps CALMR (Culture, Automation, Lean, Measurement, and Recovery). Significant efficiencies and improvements in predictability/ quality were delivered, as well as an increase in staff morale.

Melbourne, Australia

Senior Project Management role delivering a Program of Work comprising both application software and infrastructure projects for various Customers and improving general Program and Project Delivery capability. Some examples of key Projects include:-• Implementing a Major New Product (Chameleon)Chameleon was an extremely high-velocity agile Project to introduce the Apple iWatch 3 (which connected to a significant Telco’s mobile network similar to mobile phones) and major new esim technology (download of an electronic sim to a wearable device rather than a physical sim card). This project implemented a brand new Unico product – Mobile Entitlements and Websheet Server (MEWS) for the Apple iWatch 3. The project also included the integration of MEWS with a major Australian Telco’s Mobile Phone Provisioning systems. The Project was initially estimated at approx. 9 – 11 months duration, however, was successfully delivered in 6 months in September 2017 in time for the Australian retail launch of Apple iWatch 3. Apple recognised this project as the best global implementation of mobile entitlement and provisioning of the iWatch 3.• Project Recovery (Project Global)Took over Project Global as Project / Iteration Manager. This was a sizeable agile project that was currently underway to deliver a web-based predictive retail purchasing recommendation engine MVP for a significant Australian Retailer. However, the project had greatly exceeded the schedule, budget and was subject to several significant quality issues. Successfully recovered and implemented the Project and rapidly improved communications with the Customer, and motivated the demoralised Project team.

Melbourne, Australia

Senior Project Management role in delivering various process improvement / robotic process automation projects and initiatives for various Customers and improving general Service Delivery capability.Some examples of key Projects include:-• Project Recovery (United InnKeepers)Took over the Millie Tablet Application project, which was currently underway to deliver a web portal and tablet application. However, the project had greatly exceeded the schedule and budget and was subject to many quality issues. Successfully recovered and implemented the Project and rapidly improved communications with the Customer. • Significant Improvement in Process Automation / Efficiency (very large Telco)The Finance Automation Project was an agile project to improve a Telco Finance Team's efficiency by automating the largely manual processing and transformation of numerous reports and extracts from various finance and operational systems. The projects' outcomes improved timeliness of reporting and a significant reduction in effort by the Finance Team.

Melbourne, Australia

Technical Management / Project Management role responsible for IS Application Support & Development of the web-based Colonial First State Custom Solutions Wrap Platform Solution (Finance / Wealth Management & Superannuation), as well as Project Management of key projects as required. Upon commencement in this role, the Project methodology and the Waterfall SDLC were mostly inefficient, and many projects did not meet budget, quality, or timeline constraints. Also, project outcomes did not meet Business expectations. Introduced agile/ adaptive tailoring of Projects and SDLC using rapid software development methodologies (e.g., SCRUM, etc.) to enable progressive solution validation and faster delivery. Project Management of many key Projects including:-• Stronger Super (Mandatory Data Standards) – Electronic RollOvers In / Out The Stronger Super – Electronic RollOvers In / Out involved implementing the Mandatory Data Standards (MDS) for RollOvers and integrating the web-based CFSCS Wrap Platform with the CBA Hub / Gateway. The project also involved substantial re-engineering of the processing of RollOvers In / Out by the CFSCS Service Delivery Team. The CFSCS Service Delivery Team was delighted with the Project outcomes. Not only were the MDS compliance dates achieved for RollOvers In / Out, but substantial efficiencies were realised for the CFSCS back-office processing of RollOvers. • Implementing Substantial New Functionality – Model Portfolio’sThe Model Portfolio’s Project was an agile project over 9 months, which involved implementing substantial new functionality on the web-based CFSCS Wrap Platform to provide Advisers, Dealers, and Customers with greater efficiencies via an ability to use Model Portfolio’s for automated online trading of Managed Funds, Shares and Cash. The Model Portfolio solution has consistently been highly rated in the annual Wealth Insights Wrap Platform surveys.

Melbourne, Australia

Senior Technical Project Management role for the web based Colonial First State Custom Solutions Wrap Platform Solution (Finance / Wealth Management & Superannuation) comprising a number of initiatives, including Line Management of 14 Application Development staff. Mentoring of other Technical Project Managers in structured & agile / adaptive Project Management methodologies and SDLC approaches.

Melbourne, Australia

Combination of Project Management and IS Operations Management (team of 30 + staff & budget of approx $8M) to deliver many Consumer Campaign Management System (CCMS) capabilities and CRM initiatives for Telstra. Improved the Operations Management of CCMS (Data warehouse, Data Mart(s), Campaign Management Targeting, Inbound and OutBound Channel Campaigns, Results, and Campaign Management Effectiveness Reporting) for approx 15M Mobile & Fixed Line Consumers. Implemented agile/ adaptive Project & SDLC methodologies and processes within the CCMS Technical Program.

Melbourne, Australia

Performed a number of roles (Senior Project Manager, Development & Test Manager & Manager Technology Change) reporting to the CIO, to deliver various Technology Change Projects, including those Initiatives / Projects associated with the Strategic Business Program (eg Superannuation eCommerce and EAI approx $6M).Program Management of the Superpartner’s Infrastructure Transition Project ($3M) which involved the transition of Superpartner’s Infrastructure (Desktop / NT Servers / LAN, Mid-Range / SAN, WAN and Voice) from one outsourced Infrastructure Service Provider to another.Program Management of the IT Improvement Program, consisting of Configuration Management and Automated Test Tools re-fresh.

Melbourne, Australia

Project Manager role reporting to the CRM Manager, to deliver the IT Development Projects associated with the SCAPE CRM Program (approx $6.5M) for the web based SCAPE Entertainment portal. Project Management of the Campaign Management Program as well as integration of the SCAPE CRM Data warehouse with various other major sub-systems, including Content Management, Clickstream Analysis and Contact Centre Applications.

Melbourne, Australia

Senior Producer (Project Management) role responsible for the development, implementation and management of various web based projects undertaken by the Production Services group which consisted of 17 staff.

Melbourne, Victoria, Australia

Project Manager role for several Finance industry Projects undertaken for various external Customers

Melbourne, Victoria, Australia

primarily a Developer role responsible for the analysis, analysis design, and unit testing on various Finance industry Projects on Customer sites. Project Lead (managed 2 other Developers) during period May 1996 – Oct 1997.