Michael Eldredge Email & Phone Number

Salesforce.com and other related systems Administration during two separate consulting engagements. The focus of the work was with the Sales Cloud in the areas of Lead, Account, Contact, and Opportunity Management. Consolidated and documented processes while maintaining and developing new functionality. Also worked with developing, maintaining, and troubleshooting various integrations including Zoominfo, LeanData, Salesloft and Hubspot.

Southborough, Massachusetts, United States

Merged two instances of Salesforce.com after an acquisition where both companies utilized Salesforce.com as their CRM system.

Braintree, Massachusetts, United States

Developed new Salesforce.com system, including integrations with Definitive Healthcare managed package, custom Dashboards, data migration, and user training.

Boston

Burlington, Ma

Strategic and Tactical Consulting, System evaluation, gap analysis, system development, and administration. Reporting and Analytics, Data Migration and data transformation. System Training and Support.

Chelmsford, Ma

Sales and Marketing data analysis, CRM system design and administration, CRM System Integration, Marketing Automation, Data Migration and transformation. Certified Salesforce.com administrator.

Woburn, Ma

Managed, developed, and supported enterprise-wide Customer Relationship Management (CRM) system from vendor selection process thru system design and national rollout. Managed all aspects of system including user administration and training, integrating feeds from external database systems, as well as SQL server database administration. Designed and wrote various detailed high level sales analysis reports for sales, marketing, and executive management showing regional, customer, and… Show more Managed, developed, and supported enterprise-wide Customer Relationship Management (CRM) system from vendor selection process thru system design and national rollout. Managed all aspects of system including user administration and training, integrating feeds from external database systems, as well as SQL server database administration. Designed and wrote various detailed high level sales analysis reports for sales, marketing, and executive management showing regional, customer, and product based market trends as business and technology evolved. Managed maintenance process for customer master data (over 80,000 accounts) in the SAP ERP system. Supported numerous acquisitions thru the consolidation and transformation of acquired customer master data into existing SAP instance. Show less

Woburn

Certified in Production and Inventory Management (CPIM) by American Production andInventory Control Society (APICS) July 1992.

Woburn

Inside Sales representative within the Wholesale Division.

Attended and graduated from the Defense Language Institute with certificate in Russian langauge. Worked as Soviet military analyst at the National Security Agency (NSA) within elite Top Secret/SCI Analysis and Reporting Group. Attended National Cryptologic School for Intelligence Research (IR) certification.

Ba, International Politics/Marketing

Russian Language And Literature

High School