My father & I founded Corporate Insight in 1992 with a mission to help companies across the financial services and healthcare industries provide the best possible customer experience for their prospects, customers and advisors. From the perspective of actual account holders and plan participants, we provide our clients with detailed, unbiased research and actionable recommendations to improve their digital offerings and overall user experience. Our research examines how companies connect with prospective and current customers via both digital and offline channels. By comparing the offerings of competing firms, we are able to highlight best practices related to content, design, functionality and offline support.Our methodology centers around three primary areas:• Monitor Services: Our Monitor services provide clients with an ongoing assessment of innovations in website content, design and functionality as well as corporate communications. We help our clients stay on top of industry best practices and major changes impacting the competitive landscape. • Consulting Services: The Consulting team works closely with our clients to develop customized solutions to the unique challenges they face. Consulting engagements vary based on the individual needs of our partners and we typically focus on industry benchmarking and best practices, mystery shopping and competitor profiling. • User Experience Research: Our User Research team works alongside our partners to ensure their interfaces are user-friendly. Through our two primary offerings – usability testing and expert heuristic reviews – we provide feedback on the design and functionality of these interfaces throughout the development and implementation stages of the design process.Personally, I love solving problems and building solutions from my ship modeling hobby, trying to improve a sub-par golf game, or helping my kids with homework. interest@corporateinsight.comwww.corporateinsight.com212-832-2002