Computer Support Analyst Ii
University Of Washington Medical Center
Seattle, Wa
Help desk and end user support for 170 PC client/server configuration.Installed and configured PC workstations and printers on Academic Medical Center network domain.Created downtime workstations using SQL Server 2008 and BarTender.Troubleshoot PCs, printers, and peripherals.Supported Cerner Etreby Pharmacy Management and Point of Sale applications and hardware.Configured Outlook email client.Managed printers and multifunction devices via web interface and print server.Created simple T-SQL queries. Created reports via Cerner Discern Analytics.Configured and managed Juniper firewalls.Resolved product failures with third party software and hardware vendors.Off hours standby support.Created and maintained system and user documentation.Purchased printer consumables, computer hardware and software.HP3000 operations, MPE OS upgrades, database maintenance, troubleshooting.Maintain online menuing system.Implemented online automated database and full system backups.Created and distributed daily/weekly/monthly/quarterly and 300+ ad-hoc reports in spreadsheet format each year using Datanow!Extracted 15 years of patient, prescription, transaction archival and history data sets for Amalga project.