System Administrator / Service Desk Supervisor
Current► Various systems administration, including: O365/Exchange, Proofpoint, Autodesk, Zendesk, ConnectWise Manage, Solarwinds N-Able, Active Directory, IT Glue, 3cx, OpenDental, Teamviewer, file shares► O365 client management, including licensing, distribution groups, shared mailboxes, Azure AD & enterprise app integration, powershell scripting, AD Sync, exchange, sharepoint, Office suite, mail filtering► Ticket system management including workflow automation, resource distribution, notification handling for clients & employees, resulting in clear, automated communication for both end clients and optimized support teams information & efficiency metrics.