The NOC Systems Analyst uses network and subscriber performance software tools such as Preseem, Nagios, LibreNMS, Cacti and vendor specific portals and tools such as Tarana TCS, Ericsson site analyzer tool, CN Maestro, and others to retrieve and analyze network and subscriber performance related metrics and monitoring systems reports to help identify causes for poor performing subscriber experiences.

Leadership the QA team and volunteer staff in the identification of bugs and the processing of bug reports. Sanitize, sort, and set priority for reports after ingest for hand off to developers.Schedule developer time for fixes and provide test groups when needed.

Provide support to 180+ volunteer staff tasked with creating a safe online gaming space on the Hypixel Minecraft network.

Oversee daily operation of the technical support teamProvide quality control on customer interactionsEducation and Training

Monitoring Network Performance And Stability.Knowledge of Zendesk and Freshdesk Ticketing Systems.Liaising with Datacentre Staff (Ticket/Telephone)Communication with B2B & B2C ClientsBasic *NIX System Administration inc. Debian, FreeBSD, CentOSMS Windows XP, 7, 2003/2008R2/2012R2 ServerSystem ConfigurationSystem AdministrationUtilizing SSH (PuTTY) FTP, PHP/SQL, UnixPatch Deployment

Owner and Founder of a virtual world Casino and entertainment facilityOversight of operations for 45 worldwide employees providing customer service, fraud prevention, and concierge services within "Second Life"

Provided over the phone technical support for users of dial up internet

Technical support for dial up based internet