Manager, Sales Business Accounts
Current* Actively and consistently support all efforts to simplify and enhance the customer experience.* Develop and maintain a team territory plan coach and lead a team of Account Executives to achieve and exceed budgeted sales and performance targets.* Support and coach their sales teams by spending 80% of their time in the field with their team and 20% of the time completing office work.* Coach to and follow Charter's Sales Process* Works with their sales teams to set sales goals using various systems and tools.* Resolves customer complaints or other issues that may interfere with efficient sales operations.* Organize and facilitate meetings regularly to ensure the sales team is aware of any tools, processes, or product updates.* Recruit, interview, hire, train, and coach Account executives to achieve sales goals.* Handle employee relation issues, including performance appraisals, coaching, and ensure training compliance.* Ensures that each Account Executive is executing a living territory plan for the assigned area.* Manage daily individual rep funnel activity, including contacts, presentations, and sales.* Completes all administrative tasks related to all sales activities and ensures account executives do the same.* Has a detailed understanding of Charter's product offerings and value propositions in the markets they sell in.* Maintains current, in-depth knowledge of the marketplace, including competition, and ensures positive and professional relationships with customers, business partners, and co-workers.* Attend and participate in meetings as established by management.* Manage administration: Ensure the following processes are being completed: Project Plans, Business Cases / ROl, etc.* Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive, and resourceful.* Perform other duties as assigned.
