Michael M. Email & Phone Number

Murrells Inlet, South Carolina, United States

* Actively and consistently support all efforts to simplify and enhance the customer experience.* Develop and maintain a team territory plan coach and lead a team of Account Executives to achieve and exceed budgeted sales and performance targets.* Support and coach their sales teams by spending 80% of their time in the field with their team and 20% of the.

Fayetteville, North Carolina Metropolitan Area

• Utilize CRM system to order services, plan implementation, manage reporting, and document sales.
• Market and sale Spectrum Enterprise products and services to new customers.
• Work with clients in identifying problem accounts and developing appropriate strategies for managing and upselling the account.
• Manage a daily, weekly, and monthly sales funnels and pipelines to track accounts from initial call to close.
• Qualify new leads and request site surveys to determine serviceability of prospects; including submission of ROI analysis to sales management.
• Enter all orders through CRM tool and orchestrate multiple departments for installation and implementation.

Fayetteville, North Carolina Metropolitan Area

• Be an impactful member of the sales team through the achievement of monthly sales and revenue goals.
• Consult with former clients to cultivate new opportunities and develop tailored product solutions highlighting product benefits.
• Develop long-term client relationships to support renewals and upsell opportunities.
• Drive the sales process by coordinating face-to-face meetings with key decision makers.
• Build an expansive network through persuasive sales calls, company visits, industry events and peers.
• Entice clients by designing and delivering informative and lucrative product proposals and presentations.

Fayetteville, North Carolina Metropolitan Area

• Responsible for working with new and existing small business customers while increasing sales and market share through coax sales
• Responsible for expansion of Spectrum footprint in the Fayetteville area
• Partner with Sales Manager to ensure we achieve maximum revenue growth in the market

Fayetteville, North Carolina

• Responsible for deepening client financial relationships by understanding their life priorities and developed customized solutions to fit their needs
• Maintained financial center portfolio by effectively managing customer assets, deposit mobilization, and client outreach
• New client acquisition through existing relationships and cross-selling banking products as well as engaging customers transacting at the financial center

Fayetteville, North Carolina

• Responsible for daily operation of a retail store including execution of sales, prospecting, service and customer experience initiatives
• Successfully coached a team of 8 retail sellers, managed change, and delivered results while achieving a Top 30 ranking in the nation
• Developed growth and promotion of employees by cross-training management functions and effective delegation
• Achieved 130%+ sales attainment by developing effective coaching plans focused on identifying customer priorities
• Responsible for solving or escalating any billing or service issues referred to management

Fayetteville, North Carolina Area

• Sales manager in a call center environment responsible for a team of 16 bilingual inside sales associates that promoted, prospected and upsold wireless, TV and internet products
• Provided daily coaching to sales associates and conducted monthly one-on-one meetings to celebrate success and identify opportunities and challenges
• Achieved 70% increase in sales target while leading the team
• As Six Sigma certified, I was responsible for process improvement of customer service and sales initiatives for the call center
• Influenced decisions regarding the hiring, dismissal, disciplinary action, and promotional activities of direct reports

Paramus, New Jersey

• Responsible for reviewing security information and account activity with customers over-the-phone
• Assessed fraudulent trends committed against the organization and assist other team members in developing safeguards to help mitigate fraud activities
• Identified and reported revenue loss trends to AT&T asset protection group
• Responsible for providing POS managers and associates authorization to proceed with account creation and product sales
• Resolved customer escalations and grievances from AT&T Office of the President regarding possible lawsuits and Better Business Bureau complaints

Paramus, New Jersey

• Performed verification of new business and consumer account for the addition of international services
• Responsible for troubleshooting wireless devices roaming overseas
• Validated international features requests via fax, phone or email
• Reported daily interaction of escalations, faxes and root cause analysis to management
• Resolved escalations for businesses and customers traveling abroad
• Floor support and escalation management

Associate Of Arts - Aa, Accounting, 3.87

Dean’s List

General Management, Business Administration And Management, General, 3.89

Dean’s List

Master Of Business Administration - Mba