Michael Emeny Email and Phone Number

• Delivered a costed solution to implement a Northern Railway network-wide Lost Property solution. Provided a business case and evidence based PID, sufficient to initiate and progress this project through the business planning process into implementation. Undertook consultation with unions, personnel and management to ensure that the solution was acceptable at every level.• Implemented a project to direct customers to a mobile phone app using station and on-board train QR codes, to improve consistent revenue, customer satisfaction and customer loyalty.

• Managed rail projects to install revenue protection assets (Gates and Ticketing devices) at Transport for London and Train Operating Company stations. Installed power and data networks to enable customer payment systems: Oyster, barcode and magnetic strip tickets. • Responsible for scoping, estimating and presentation of quotes to customers. Managed customer relationships, resourcing, installation, material management, invoicing and budgetary control.

• Getronics UK Ltd contractor seconded to project manage CCTV Replacement Project at Gatwick Airport.• Wrote the Business Case, business benefits, operational requirement and project initiation documents to justify the investment to replace the existing infrastructure at Board level. • Managed the project budget. • Created the Project Plan and owned Risks/issues Log.• Wrote the communications and training plans.• Managed OJEU procurement process to select video management software solution and digital storage solution.• Managed contracts with suppliers to purchase and deliver new infrastructure across the Airport: camera hardware, data storage, Wi-Fi, network infrastructure and structured cabling.

• Implemented an innovative structure to manage and run an ecommerce business more effectively through the cycle of purchase, selling and budgetary control. Employed a project management approach to identify and streamline business processes. Generated workplace time-savings, developed marketing campaigns and increased company turnover. The value of the business was increased to enhance its market attractiveness to prospective purchasers.

• Led strategic programme to replace ageing CCTV infrastructure with innovative technology to protect the City of London. • Project managed performance improvement of the software technology deployed through CCTV infrastructure.• Managed desktop PC replacement project, through selection, procurement, imaging and roll-out to the business.• Led project to develop IT platform to provide public interface to send/receive SMS/MMS messages.• Managed project to implement police informant and covert intelligence application.• Implemented security projects to defend secure police buildings and environments, using CCTV, access control and physical barriers.• Selected, procured and managed supplier installation of new firearms range and weaponry for deployment by officers on the streets of London to combat crime and terrorist threats.• Led project to develop major unified police IT system to handle offender management, crime investigation and intelligence. • Held responsibility for all project budgets, procurement, development of organisational/business/training requirements, business analysis and business benefits.

Head of Command and Control • Operations manager for a team of 60 shift-based personnel to manage the Central London 999 emergency public response and call-handling capability.• Customer relationship manager for call centre.• Responsible for continual training and development of these staff to ensure that key performance indicators were maintained.Head of Criminal Justice Unit • Operations manager for a team of 55 personnel to manage the prosecution of central London crime and traffic offences.• Coordinated processes to ensure consistency with other London criminal justice agencies.

• Project manager responsible for special projects: strategic development of City of London CCTV “Ring of Steel” anti-terrorist defence system, in the wake of the IRA bombing campaign. Managed strategy, selection, procurement, installation and maintenance contracts.• Project Manager for new operational crime and intelligence IT applications.• Managed selection, procurement, installation and training programme for replacement Custody software system.• Established and recruited personnel for Project Management Office.• Public order specialist acting as area commander during demonstrations and marches in Central London

• Force Recruiting Officer for new entrants.• Trainer responsible for probationer, special constable and CID training.• Interview training specialist for CID officers and forensic accounting teams from KPMG and Price Waterhouse, to provide information gathering, rapport and relationship building skills.• CID officer with experience of major fraud enquiries.• Firearms and counter-sniper.