• Assist Enterprise end users through implementation and success of the platform through training and data visuals • Regular Quarterly Business Reviews with customers that look over quarterly data evaluated through Microsoft Excel and presented to key stake holders• Negotiate and upsell through customer renewals and regular telephone checkpoints

• Advise and consult global brands including The North Face, Cracker Barrel, Visionworks, and Vivint Solar through the InMoment software and analytics to ultimately drive business results• Consult with clients on Customer and Associate Experience programs and surveys through data success metrics• Analyzed surveys results through raw data and reporting to encourage best practices and change management

• Enterprise customer base totaling $900K Annual Revenue with specific customers GE Appliances, Playstation, Bain Capital, and the Atlanta Braves• Responsible for renewal negotiations and maintaining a less than 10% churn rate• Work with customers to ensure a successful social media presence by looking through and evaluating millions of social media data points

• Created automated processes for renewals, upsells, training, and proactive outreach in Salesforce that resulted in a profitable acquisition• Improved customer relations through understanding wasted office space and directly working with customers to cut costs and set up of product

I manage nearly $1,000,000 in annual revenue from mid-market customers located in Utah and Idaho. Primary responsibilities include renewals, relationship management, and expansion. • Consulting on best business practices and streamlining sales processes• Training users as well as implementations• Responsible for the retention and renewal of customers • Coordinate opportunities for expansion of new areas or of new products• Relationship building and overall customer management

I managed 100+ SMB clients in Utah and Texas. Primary responsibilities included renewals, collections, and expansion opportunities through new products. • Act as a managerial resource beyond product support• Relationship building and overall customer management• Responsible for the retention of customers and growth of revenue within their client base• Build relationships with decision makers and admin users, and overall customer management• Contract and billing negotiations• Up-sells on both One-Time-Revenue and Contracted Monthly Recurring Revenue• Contract renewals

The position is responsible for ensuring that frozen serum that is requested from the customer is properly shipped out to an off-site warehouse for irradiation. Also ensure that all domestic and international shipments are correctly shipped out according to shipping regulations.• Project Leader in charge of implementing changes to irradiation process to cut down process time by 50% and save thousands of dollars annually for the company.• Responsible for many improvements to help the warehouse become more cost effective, efficient, and accurate.• Proficient in controlled documents and precise detail to controlled processes in the irradiation process at Thermo-Fisher.• Experienced in Excel, PowerPoint, Outlook, Word Programs, and Master Control• Knowledge of Oracle Database and Salesforce.com• Manage 8-15 people, create daily and weekly rotations, assign cleaning assignments, and oversee the full shipping process.• Involved in various group trainings as well as lead for 5S workshop and process Kaizen’s.• Created standard works and training materials for irradiation processes.

Full responsibility for a particular warehouse with everything involved such as maintenance, inventory, receiving, and shipping. Responsible for ensuring that orders were filled for production.• Accountable for all inventory, receiving, and shipping of raw products within warehouse.• Completed many processes to ensure that inventory was accurate and that warehouse was well maintained and orderly. • Successful at maintaining highest cleaning standard for all warehouses that I was in charge of.• Knowledgeable in Impressa database systems.• Developed process flowcharts for all the manual and database processes for our department with Microsoft PowerPoint.

Responsible for the Lawn and Garden department as well as the seasonal department. Responsible for ordering of product, organizing displays to reflect the consumer, as well as all choices involved with the departments.• Accountable for all inventory, receiving, and shipping of raw products within warehouse.• Completed many processes to ensure that inventory was accurate and that warehouse was well maintained and orderly. • Successful at maintaining highest cleaning standard for all warehouses that I was in charge of.• Knowledgeable in Impressa database systems.• Developed process flowcharts for all the manual and database processes for our department with Microsoft PowerPoint.