Michael Enwezor Email & Phone Number

Towson, Maryland, United States

Responsible for a wide variety of supervisory, compliance, and risk functions. In conjunction with the Chief Compliance Officer, owns accountability for maintaining a consistent controlled environment through adherence of business ethics and practices and adherence to all applicable Federal, State and Local laws, Founders Financial Securities policies, and other regulations. ♦ Daily suitability review and/or approval of all Advisory/Brokerage new accounts, Fixed Annuity accounts, transfers and financial plan submissions.♦ Daily, weekly and monthly surveillance of blotter submissions. Generation of spreadsheets to continually monitor protocol and identify trends.♦ Daily Anti Money Laundering surveillance. Utilization of Prosurv technology to monitor account activity for flags indicating the potential for money laundering.♦ Interacts with lines of business, and/or external and internal partners, in their role of monitoring the execution of regulations. Participates in business staff meetings to provide status updates/progress.

Reactively support existing Mass Affluent ($250k-$1M) clients to address their financial needs and to help them navigate Charles Schwab products and services to achieve their financial goals. Execute contact management strategy with clients below $100k to maximize daily opportunities and to grow clients into book of business. ♦ Strong ability to balance multiple priorities focusing on assisting clients with assessing needs, proposing our full spectrum of guidance solutions, consolidating assets, and navigating clients to the next steps to ensure they are in a fully integrated relationship with Charles Schwab.♦ Provide operational support to the branch on an as needed basis.

Ensuring terminated plan participants understand their options once they have separated from previous employer. Focus on providing a superior client experience while displaying fair and balanced education and information via firms referral based model with licensed Financial Consultants.♦ Use of consultative sales model and questioning strategy to transition from participants initial stated need to referral opportunities.♦ Communicate basic product and service developments and the associated pricing to assigned clients and/or prospects.♦ Focus on minimizing after call work and efficiencies while also providing an excellent experience for participants.

Lancaster, Pennsylvania, United States

As part of my job responsibilities, I cultivate and maintain solid business relationships with key clients and small businesses as well as facilitate them in achieving financial goals. One of my key task was to assess and resolve the financial situations of the clients in order to gain utmost loyalty. Furthermore, I communicate with customers either face-to-face or on call to share corporate policies and procedures. The Results:► Increased banking clients’ satisfaction level by providing excellent services in line with bank policies and procedures. ► Performed duties as a branch business advocate associate.► Promoted the company products and services by travelling local businesses and actively participating in various events.

Hunt Valley, Md/Whittier, Ca

In this role, my key task was to provide end-to-end performance management on various aspects, including sales, client experience, and quality assurance by auditing customer feedback of staff. Also, I supervised sales associates in delivering strong sales performance and assured quality services being delivered to clients. In order to increase performance levels by analyzing them through SharePoint, I liaised with the team to create robust action plans. Additionally, I created and updated a Performance Support Tool, guiding associates on best methods utilize for each task within the department nationally. Below are few of my top contributions that I would like to share with you:► Leveraged superior leadership traits whilst guiding a team of four coaches on proper methods and in mentoring new hires on key topics such as bank product knowledge and professional customer interaction.► Achieved positive client experience feedback of 11% in one quarterly period by developing customer service plan for team.► Chaired meetings with team to communicate updates, procedural gaps, and constructive feedback to further improve performance levels.

Hunt Valley, Maryland

During my work tenure, I acted as peer coach during manager absenteeism, facilitating and resolving issues of both the customers and staff. I was also selected by the higher management to join Executive Council of top performing sales associates, supporting and directing sales team in meetings. Lastly, I served duties as a Subject Matter Expert on the team. Below are few of my top contributions that I would like to share with you:► Commended by the senior management for holding 93% average in Client Experience and scoring in the top 5% in sales performance.► Boosted team morale through motivation and guidance.

Shrewsbury, Pennsylvania

► Delivered exceptional customer service by being proactive and identifying needs► Resolved customer issues in an efficient yet professional manner► Processed and verified a variety of monetary transactions► Maintained adherence to corporate risk and regulatory standards, policies and controls

Shrewsbury, Pennsylvania

► Trained and supervised stock room employees► Managed inventory distributional logistics► Marketed daily promotions and provided product knowledge

Shippensburg, Pa

► Marketed on-campus events to build participation► Promoted the value of monetary contributions to donors