Michael Palermo-Kent Email & Phone Number

Seattle, WA, US

Directed, Produced, and Game Mastered “Darkest Days S1E1 - What’s in a Name?” - pilot episode of an ongoing Actual Play TTRPG podcast.

Seattle, US

Storefront and inventory management coupled with structured competitive play program for the Pokémon TCG Afterschool program

Seattle, Washington, US

Filling customer invoices and batch orders of TCG products, flexing into other roles as needed.

Program Head for Weekend Trading Card GameIn addition to Supervisory duties, other responsibilities include:-Bi-weekly Program meetings with Branch Manager and associated Program Managers to discuss areas of improvement-Management of retail for Coordinated Events and raffles-Compiling relevant resources used for program, i.e. preconstruction and balancing.

In addition to previous duties performed as a Tutor and Instructor, added Administrative and Managerial experience to workflow.-Data entry (Timesheets, Arrival, Health Logs for Staff. Attendance, Health Logs, Achievements for attending children.-Conflict Resolution-Organization and Operations for day-to-day programs; i.e. choosing daily program, teaching.

- Teach and run various tabletop & board games for groups ages 6-13 in person and online.- Run online Dungeons and Dragons campaigns with groups of up to 6 players. - Puzzle learning, solving, and teaching to groups assigned day-of. - On the spot development of puzzles and encounter mechanics, hand tailored to individual player gameplay preferences..

-Managed Front Desk Check-In 5 days a week at Brooklyn Escape Room-Ran and operated 1 Hour Escape Room Experience for groups from 2-12 people including teaching rules and orating thematic elements to aid in customer immersion.-Handled customer experience via phone calls and in person.-Inventoried Room, Assets, and Reset room between Experience.

Woodside, NY, US

After-school program aid for kids in grades 6-8.-Fine Arts Educator for groups of 15-30 kids teaching improvisational theater, script writing, and crafting & developing key communication, problem solving, and creative skills. -Physical Education Coach for groups of up to 70 kids learning basketball, volleyball, and flag football with a focus on personal.

Cranford, NJ, US

-Provided Administrative support, answering and screening 100+ calls daily on a multi-line phone.Used switch board phone system to redirected priority clients to the proper department extensions. -Assisted customers both in person at the desk, and remotely via call, text, and email via EZLynx, as well as fax and mail.-In charge of mail intake and sorting.

Certificate, Game And Interactive Media Design

Bachelor Of Arts - Ba, Directing And Theatrical Production