Directed, Produced, and Game Mastered “Darkest Days S1E1 - What’s in a Name?” - pilot episode of an ongoing Actual Play TTRPG podcast.

Storefront and inventory management coupled with structured competitive play program for the Pokémon TCG Afterschool program

Filling customer invoices and batch orders of TCG products, flexing into other roles as needed.

Program Head for Weekend Trading Card GameIn addition to Supervisory duties, other responsibilities include:-Bi-weekly Program meetings with Branch Manager and associated Program Managers to discuss areas of improvement-Management of retail for Coordinated Events and raffles-Compiling relevant resources used for program, i.e. preconstruction and balancing of decks for play, and protection and cataloging of assets used-Development and logging of brand focused marketing for customer retention.

In addition to previous duties performed as a Tutor and Instructor, added Administrative and Managerial experience to workflow.-Data entry (Timesheets, Arrival, Health Logs for Staff. Attendance, Health Logs, Achievements for attending children.-Conflict Resolution-Organization and Operations for day-to-day programs; i.e. choosing daily program, teaching staff relevant information, adjudicating rules, overseeing of staff and kids.-Opening and Closing of storefront-Friendly Customer Service and Cash Handling for Retail services

- Teach and run various tabletop & board games for groups ages 6-13 in person and online.- Run online Dungeons and Dragons campaigns with groups of up to 6 players. - Puzzle learning, solving, and teaching to groups assigned day-of. - On the spot development of puzzles and encounter mechanics, hand tailored to individual player gameplay preferences. - Collaboration with Narrative, Graphic Assets, Administration, Technical Support Teams

-Managed Front Desk Check-In 5 days a week at Brooklyn Escape Room-Ran and operated 1 Hour Escape Room Experience for groups from 2-12 people including teaching rules and orating thematic elements to aid in customer immersion.-Handled customer experience via phone calls and in person.-Inventoried Room, Assets, and Reset room between Experience sessions.-Money handling, responsible for cash box and Clover software to handle transactions.

After-school program aid for kids in grades 6-8.-Fine Arts Educator for groups of 15-30 kids teaching improvisational theater, script writing, and crafting & developing key communication, problem solving, and creative skills. -Physical Education Coach for groups of up to 70 kids learning basketball, volleyball, and flag football with a focus on personal improvement, team building, and leadership skills. -STEM Tutor assisting in one-on-one math tutoring and scientific experimentation for groups of 15-30 students to build basic physics education

-Provided Administrative support, answering and screening 100+ calls daily on a multi-line phone.Used switch board phone system to redirected priority clients to the proper department extensions. -Assisted customers both in person at the desk, and remotely via call, text, and email via EZLynx, as well as fax and mail.-In charge of mail intake and sorting, scanning documents into system, and sending outgoing mail to clients.-Performed duties of B2B contact between our agency and insurance companies via call, email, and fax to insure up-to-date information for our clients' policies. -Balanced daily account withdraws and deposits, as well as commission statements for our agents successful closings and customer departure.