Michael Quattlebaum Email & Phone Number

Amsterdam, North Holland, NL

As Executive Vice President of Consulting Services at HSO US, I am a member of the Executive team, leading the consulting organization with focus on Microsoft Dynamics Sales, Service, Marketing, and Field Service (traditional CRM activities).

Amsterdam, North Holland, NL

In my role at HSO US, I lead the team of consultants who delivers projects to our clients where traditional CRM functions (Microsoft Dynamics Sales, Service) and Power Platform are involved.

New York, NY, US

**AKA Enterprise Solutions was acquired by HSO in August 2020**At AKA, I lead the consulting team delivering Microsoft Dynamics Sales, Service, and PowerApps solutions.

New York, NY, US

In this role I lead the Microsoft Dynamics CE Practice and served as engagement manager on key projects

New York, NY, US

I work with clients to design the best solutions for their businesses using Microsoft Dynamics and other platform technologies that support Dynamics implementations.

Greenville, SC, US

• Responsible for all aspects of the company’s technology infrastructure
• Lead the software development lifecycle and managed a team of developers
• Responsible for technology vendor relationships
• Lead information transformation and integration within the company
• Participated with and advised the executive management team on strategic decisions, especially related to technology
• Critically analyzed business and technology process for standardization and stable outcomes

Irvine, CA, US

• Expanded client base with focus on Insurance, Capital Markets and Banking
• Successfully delivered projects to clients regionally, nationally, and globally
• Grew book of business consistently year-over-year
• Worked with product team to mature vertical intellectual property and package CRM configurations for key industries
• Managed a team of delivery professionals with consistently high utilization and quality

• Customer Effective was acquired by Hitachi Solutions in March 2014 **
• Successfully delivered projects to clients regionally, nationally, and globally
• Grew book of business consistently year-over-year
• Expanded relationships with 85% of existing clients
• Managed a team of delivery professionals with consistently high utilization and quality

• Successfully delivered CRM project to regional utilities provider for sales management

• Successfully delivered Cloud CRM rollout to a global consulting firm including complex integrations and highly sensitive data
• Worked with team to develop business requirements and design elements for delivery of projects
• Configured CRM to meet client requirements
• Created complex KPI reports and dashboards to meet client requirements

Greenville, SC, US

• Managed product vision and direction for this software company focused on large identity solutions for law enforcement agencies.
• Oversaw internal implementation of Microsoft Dynamics CRM.
• Created FusionIM Data Services platform to deploy integration solutions to law enforcement agencies.
• Managed architecture and scalability improvements to state-wide, web-based RMS for local law enforcement agencies.
• Improved application response time on RMS system 68% in first two months of project.
• Responsible for complete software development life cycle and support for state-wide law enforcement RMS system for the state of Pennsylvania.

Greenville, South Carolina, US

• Developed product strategy around RFID-based event management. Worked with the team to develop the software and hardware necessary to be successful tracking people movement with RFID.
• Oversight of creation of handheld wireless RFID application for inventory management.
• Created integration platform for Enterprise RFID Integration.
• Oversight of creation of.NET WCF Web Services layer for application in the RFID industry to allow for easier communication within the offered suite of products, for integration, and for extensibility.

• Founded Interdirected with a vision to make systems integration and real time data access easier and faster. Grew the company over 10 years, creating one spin-off company, and successfully deploying the technology in a.
• Created infrastructure technology platform designed for sophisticated application integration.
• Designed a universal database schema for connectivity and integration purposes.
• Designed a universal application architecture using Java technology to easily and quickly implement new customer-centric applications based off of Java Messaging Services and web services.
• Designed integration architecture for real-time manufacturing integration at a large Textile manufacturer.
• Provided transition applications and services to a large insurance company during their transition from one application provider to another.

• Performed technical due diligence on acquisition of catalog technology and XML-based transactional hub.
• Manage a staff of researchers and developers to test feasibility of new products, determine key technologies required for future success of the company, and develop key strategic partnerships.
• Responsible for development and initial implementation of wireless device access to a catalog application. Designed and worked with developers to implement access from web based cellular phones and Palm-based handhelds.
• Designed product integration strategy using a Java Messaging Services (JMS) implementation to connect web catalogs, wireless devices, and other third-party applications. Focused on working within customer’s existing IT.
• Technologies: C#, ASP.NET, SQL Server, Java Messaging, Java

US

• Managed large-scale implementation projects to convert multi-location legacy systems to new architecture
• Did needs analysis and assisted with cost/benefit analysis of software enhancement requests, communicating feature sets to developers.
• Trained end users, consultants, and help desk personnel on features and functionality of core systems.