Michael L. Email & Phone Number

Magny-Les-Hameaux, Île-De-France, France

- Improved response time for Level 1 & 2 support requests by 20%, resulting in faster issue resolution and increased customer satisfaction.- Managed maintenance and production in a 12,000 m² data center, achieving system uptime by 99%.

Paris, Île-De-France, France

- Successfully integrated 50+ physical and virtual servers, streamlining network and security equipment operations.- Supervised 3,000+ equipment pieces across 4 data centers, ensuring 99.95% system availability.

London, England, United Kingdom

DFIN is a leading provider of innovative financial regulatory and compliance solutions powered by software and technology. DFIN assists public and private corporations, mutual funds, and other regulated investment firms with regulatory filings and deal solutions.

London, England, United Kingdom

- Achieved 15% increase in profit by sales of company’s products- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency- Directed all functions of 225 rooms leading 4 star hotel, from assisting the front and revenue manager in all aspects of the department- lead and supervised a team of 6, responding to rapid growth in product demand

Royal Borough Of Kensington And Chelsea, United Kingdom

- Developed excellent customer service skills in a two-stars Michelin- Directed the synchronisation of restaurant dining and business event functions since the opening year of 2017- Assigned patrons to tables suitable for needs to be restaurant section rotation- Achieved 97% average customer satisfaction rating, surpassing team goal by 12%

Paris, Ile-De-France, France

- Gestion des ressources humaines (communication interne, gestion de conflits, redéfinition de l'organisation du travail, animation de réunions de service, recrutement, entretiens annuels, définition des besoins en formation).- Management (conception et suivi de prévisionnels d'activités et d'outils de suivi de ratios et de statistiques, veille concurrentielle, définition et mise en place de stratégies pour atteindre les objectifs de l'entreprise, développement de partenariats, suivi de l'application des règles de sécurité alimentaire)- Gestion financière (suivi des budgets, optimisation des coûts, élaboration de devis)- Développement de nouveaux partenariats avec des fournisseurs, entraînant une réduction descoûts de 15%.• Optimisation de la gestion financière de l'entreprise, entraînant une augmentation des profits de 10%

Paris, Ile-De-France, France

- Provide administrative support to HR department of the organisation- Prepare necessary documents and job description, screen tests and interview questions for the organisation- Develop a good understanding of client companies, their industry, what they do, their work culture and environment- Using candidate databases to match the right person to the client's vacancy- Receiving and reviewing applications, and creating a shortlist of candidates for the clients

Professional Certification Registered At The Rncp At Level 5 (Bac+2), Computer And Information Sciences

Activities and Societies: Réseaux et systèmesDeploy, Administer and Manage an IT system - Provide user support - Promote and communicate.

Bachelor Of Arts - Ba Honours, International Business, 360 Ects

Dissertation topic: Small rubber holdings: Options for diversification in the case of Ivory Coast. Supervisor: Dr Preethike Dias This.

Professional Project Consolidation, It Maintenance And Support

- IT maintenance and support, including problem-solving and system management. - Technologies I have learned through my recent coursework.

Co-Certification, Skills Bootcamp In Data Science

Activities and Societies: Python, Data Visualisation, Data Analysis, SQL, Machine Learning & AII have recently completed a data scientist.

Higher National Diploma, Human Resources And Communication