Enterprise Support Tech
Current**Enterprise Support Technician (EST)**Utilized technical expertise to provide top-tier support for employees, resolving complex issues and ensuring seamless operations. Collaborated with cross-functional teams to deliver exceptional service, leveraging knowledge of IT systems, tools, and processes.Key Responsibilities:* Provided in-person support at walk-up helpdesks and remotely assisted users via phone, email, and chat, utilizing problem-solving skills and technical knowledge to resolve employee cases across various platforms, including Mac, Windows, Linux, iOS, and Android* Collaborated with XFN Teams, including CPE, IAM, Supply Chain, Logistics, and Security teams to resolve complex issues and escalate cases as needed* Applied knowledge of IT tools, including MDM, Active Directory, Office, Gsuite and other internal tooling to troubleshoot and resolve technical issues* Maintained accurate records and documentation, ensuring compliance with company policies and procedures* Provided hands-on support for IDF/MDF rooms, ensuring the smooth operation of network infrastructure and equipment* Delivered lab support services, setting up and maintaining lab environments, and troubleshooting technical issues to ensure seamless operations* Conducted field support trips to remote offices across the US, providing on-site technical assistance and support to employeesTechnical Skills:* MDM (Mobile Device Management)* Active Directory* Office Suite* Gsuite* Strong understanding of IT systems and processes* Network infrastructure and equipment (IDF/MDF)* Lab environment setup and maintenance* Multi-platform support: Mac, Windows, Linux, iOS, and Android
