Michael Simon Email & Phone Number

Greenwood Village, CO, US

Greenwood Village, CO, US

• Worked issues escalated from our Tier 2 team.
• Worked on correctly Azure related issues such as Azure AD Sync and VMs.
• Answered questions that service desk tiers 1 and 2 had.
• Same duties listed below.

Greenwood Village, CO, US

• Provided after hours support and rotating on call duties.
• Provided Tier 2 support and filtered tickets routed to Tier 3 support.
• Provided in-depth troubleshooting with technical issues.
• Worked closely with Network Engineers to resolve network related problems.
• Assist with building and migrating servers and virtual machines.
• Same duties applied as below.

Greenwood Village, CO, US

• Assisted with the migration of our client’s documentation from MediaWiki to ITGlue.
• Provided after hours support.
• Monitored and maintained client’s environments.
• Same duties applied as below.

Greenwood Village, CO, US

• Monitor client’s applications and operational architecture.
• Answer phone calls and respond to tickets.
• Analyze, troubleshoot, and react to issues that requires immediate attention.
• Ensure that the data center is secured.
• Create, disable, and reset user accounts in Active Directory and Office 365.
• Assist with Engineers with building servers (RAID configurations, Server OS Install, Configuration, Racking).

Scottsdale, Arizona, US

• Supported Windows Environments for small businesses and their clients.
• Office 365 and Google Apps.
• Managed Service Queue
• Monitored for Alerts via in house applications.
• Removal of viruses, malware, ransomware, and adware.
• Support for printers and scanners.

Norcross, GA, US

• Provide technical support for field technicians on installations and repairs for AT&T U-Verse Internet Protocol Television (IPTV), High Speed Internet, and Voice over Internet Protocol (VoIP).
• Highest level of support for assisting customers with U-Verse services.
• Fully trained in Fiber to the Node (FTTN), Fiber to the Premises (FTTP), and Voice over Internet Protocol (VoIP).
• Create internal tickets to the Network Operations Center (NOC), Alcatel, and Video on Demand teams.
• Correct ordering mistakes.
• Pull current score cards for the team.

Atlanta, Georgia, US

Helped with promoting the grand opening of the first Microsoft Store located in Scottsdale, AZ

Buffalo, New York, US

• Provide technical support on 2Wire modems by assisting customers with setting up and configuring the gateway.
• Provided support for AT&T, Qwest, Telus, and Retail customers.
• Assisted customers with setting up and configuring email and wireless connections.
• Created trouble tickets for line issues on AT&T’s network.
• Created RMAs for defective gateways.

• Logged in loans that came in to be ready for shipping to investors
• Packed and shipped loans to investors.
• Registered and transferred Mortgage Identification Numbers (MIN) using the Mortgage Electronic Registration System (MERS).
• Input and cleared suspense items on loans for purchases of investors.
• Input Deeds of Trust by recorded dates and Titles into DataTrac.
• Coordinated scanning loan files with IT.

US

• Opened and closed the station.
• Assisted customers with the pump.
• Surveyed other stations to compare prices.
• Performed daily audits of the cash drawer.
• Performed small repairs on the pumps.
• Directed traffic when needed.