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Michael Eubanks is a Sr. Director - IT Operations at NetApp at NetApp. He possess expertise in vendor management, data center, integration, itil, it service management and 18 more skills. Colleagues describe him as "Mike is a highly intelligent and creative IT leader capable of handling a significant scope of work and leading teams to deliver best in class IT services. I had the pleasure of managing Mike from 2007 through 2010 and, to put it simply, he made me look good! Mike understands very clearly how walk that fine line of delivering best in class IT services for the right cost. During the time we worked together, Mike was directly responsible for the support of 300+ enterprise-wide applications. He had the dual role of directly managing resources who were supporting some of these applications as well as managing our primary outsource vendor. Under Mike's leadership, the quality of the overall service being provided improved drastically while the cost of the service was driven down. Improving the service while decreasing the cost is not easy, but Mike pulled it off! In addition to his leadership skills, Mike is also a fantastic tactical and strategic thinker. Tactically, he proved himself to be a great problem solver who is capable of sizing up a situation, getting the right people involved and resolving this problem in a timely and effective manner. Strategically, he is able to think outside of the box and come up with creative solutions and services that are designed to meet business needs. Mike has my highest recommendation, and if the opportunity presented itself in the future, I wouldn't hesitate to work with Mike again in any capacity!"
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Sr. Director - It OperationsNetapp May 2018 - PresentSan Jose, California, Us -
Director It Foundational Services OperationsNetapp Oct 2011 - PresentSan Jose, California, UsDirect a team that is responsible for all L1, L2 and L3 support operations globally. Also responsible for a team of ITIL process owners in the creation, maintenance, operation and governance of ITIL processes for Incident, Problem, Change, Release and Event Management, including Major Incident Management driving expedited return to service for all high impact incidents. Manage offshore resources, both direct employees and service providers in the delivery of services.
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It Support LeaderNortel Nov 2007 - Oct 2011CaLead a global team of applications support professionals focused on providing business application support and support vendor management. -
Is Service Delivery ManagerNortel Nov 2001 - Nov 2007CaManage the delivery of all third party and internal IT service and support delivery to the western US, Caribbean and Latin America.
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Sr. Manager - Is OperationsNortel Jul 1999 - Nov 2000CaLed a multifunctional support team providing a broad range of IT services to a customer base of 12,000 employees. The extended campus included 29 separate building locations spread across the DFW metroplex. During this time led an integration of two separate IT organizations into a single regional team. Also provided management and oversight for a complete outsourcing of all IT support services to a major outsourcing vendor.
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Manager, Is Operations - Caribbean & Latin AmericaNortel Jul 1997 - Jul 1999CaManage all IT operations and support for the Nortel Caribbean & Latin American headquarters including data center, LAN, desktop, call center and telecommunications. Implemented a desktop common operating environment throughout the region reducing support costs and TCO.
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Sr. Information Developer - Project LeaderAlcatel Network Systems 1988 - 1996Espoo, Southern Finland, FiLed a team of technical writers focused on optical and optical network management documentation. Worked directly with product developement teams during design phase. Validated product functionality directly with customers during pre-release phase. -
Documentation Specialist/Information DeveloperRockwell International 1978 - 1988Milwaukee, Wi, UsIn various roles supported customer documentation requirements. Had responsibility for a portfolio of technical manuals from inception to maintenance during the publication lifecycle.
Michael Eubanks Skills
Michael Eubanks Education Details
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The University Of Texas At Dallas -
Trinity Valley Community College
Frequently Asked Questions about Michael Eubanks
What company does Michael Eubanks work for?
Michael Eubanks works for Netapp
What is Michael Eubanks's role at the current company?
Michael Eubanks's current role is Sr. Director - IT Operations at NetApp.
What is Michael Eubanks's email address?
Michael Eubanks's email address is te****@****als.com
What is Michael Eubanks's direct phone number?
Michael Eubanks's direct phone number is +191947*****
What schools did Michael Eubanks attend?
Michael Eubanks attended The University Of Texas At Dallas, Trinity Valley Community College.
What skills is Michael Eubanks known for?
Michael Eubanks has skills like Vendor Management, Data Center, Integration, Itil, It Service Management, Information Technology, Telecommunications, Managed Services, Service Delivery, Outsourcing, It Operations, Management.
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