Michael Evans Email & Phone Number

Los Angeles, CA, US

Business Coach: Provide oversight and serve as an advisor for small business strategy and helping aid in the completion the loan application process.Data Collection: Oversee program implementation and evaluate effectiveness of CDFI programs.Loan Under-Writing: Present financial reports to the Board of Directors and other stakeholders.

• Crafted compelling social media content for Leilo, enhancing brand visibility and engagement, contributing to a 30% increase in online community growth.
• Orchestrated strategic brand partnerships and managed influencer sponsorships, driving brand exposure and fostering community engagement for E-commerce businesses.

San Francisco, California, US

• Spearheaded the management of 300+ medical office accounts, overseeing scheduling communications, appointment reminders, and confirmations via multiple channels, resulting in a 15% increase in appointment adherence.
• Strategically onboarded clients onto the Demandforce portal, aligning configurations with client management systems, and provided insightful education on revenue-maximizing practices.
• Proactively built strong client rapport, mitigating churn risks, and upselling tailored solutions that boosted client satisfaction and revenue by 20%.

El Segundo, California, US

• Exceeded a $1.3 million quota with a 10% growth rate, delivering exceptional service to schools and districts, utilizing Salesforce and Gainsight for account management and customer guidance.
• Identified and resolved potential churn risks through proactive client engagement via multiple communication channels, ensuring sustained customer satisfaction.

El Segundo, California, US

• Managing inbound sales order queue and process and invoice orders.
• Processing high volume of renewal, cross sale and expansion purchase orders.
• Responding to inbound customer email and phone inquiries
• Meeting and exceeding quarterly and annual targets.
• Accurately reporting inbound activity and trends.
• Keeping CRM up to date with all sales activity, opportunity stages, and notes being kept current.

Los Angeles, CA, US

• Organizing a music production program that services the foster youth of Los Angeles.
• Creating opportunities through partnerships with other organization such as (Audio Machine, PBS, Safe place for youth, Paramount studio, Atlantic Records and Job Corp) for expansion of the program.
• Teaching, mentoring and equipping students with life skills to prepare them for future opportunities.

El Segundo, CA, US

• Assisting applicants with technical issues relating to their application while applying for government employment.
• A friendly demeanor, demonstrating product knowledge and closing support tickets in a timely manner when resolved with Zendesk.
• Communicated goals and objectives with teammates, escalated any technical issues to our engineering team if immediate attention is needed.

Santa Monica, California, US

• Providing behavioral instructional support intervention services and improving student’s behavior using an Individualized Educational Plan.
• Educating parents and teachers with information for their child’s safety.
• Writing detailed data reports for each child’s Individualized Educational Plan.

• Supported the instructor and supervised behavioral aides for special needs classroom.
• Complied and filed daily reports on curriculum and classroom events for parents and administration.

Washington, D.C., US

• Resolved over 500+ Escalated calls
• Audited customers accounts and resolved outstanding balances
• Organizing and streamlined warehouse operation efficiently within required time frame, which reduced overtime.

• Managed studio operations scheduled Clients and budgeted studio funds reduced overhead expenses.
• Promoted social media accounts in conjunction organized events, Implemented marketing strategies and created brand awareness.

Plymouth Meeting, Pennsylvania, US

• Greeted guest as liaison to their final destination.
• Audited nightly accounts and generated daily revenue reports.

• Generated leads for CRM over 300 new contacts.
• Cold called and established channels of distribution from Nanjing, China to American storefronts.
• Provided the point of contact between the logistic company and merchants wholesale ordering there goods.