Business Coach: Provide oversight and serve as an advisor for small business strategy and helping aid in the completion the loan application process.Data Collection:  Oversee program implementation and evaluate effectiveness of CDFI programs.Loan Under-Writing: Present financial reports to the Board of Directors and other stakeholders.

• Crafted compelling social media content for Leilo, enhancing brand visibility and engagement, contributing to a 30% increase in online community growth.• Orchestrated strategic brand partnerships and managed influencer sponsorships, driving brand exposure and fostering community engagement for E-commerce businesses.

• Spearheaded the management of 300+ medical office accounts, overseeing scheduling communications, appointment reminders, and confirmations via multiple channels, resulting in a 15% increase in appointment adherence.• Strategically onboarded clients onto the Demandforce portal, aligning configurations with client management systems, and provided insightful education on revenue-maximizing practices.• Proactively built strong client rapport, mitigating churn risks, and upselling tailored solutions that boosted client satisfaction and revenue by 20%.

• Exceeded a $1.3 million quota with a 10% growth rate, delivering exceptional service to schools and districts, utilizing Salesforce and Gainsight for account management and customer guidance.• Identified and resolved potential churn risks through proactive client engagement via multiple communication channels, ensuring sustained customer satisfaction.

•Managing inbound sales order queue and process and invoice orders.•Processing high volume of renewal, cross sale and expansion purchase orders.•Responding to inbound customer email and phone inquiries•Meeting and exceeding quarterly and annual targets.•Accurately reporting inbound activity and trends.•Keeping CRM up to date with all sales activity, opportunity stages, and notes being kept current. •Approaching all deals with a customer-first “ready to help” mentality.•Working cross-functionally with different organizations such as Support, Marketing, and Customer Success.

•Organizing a music production program that services the foster youth of Los Angeles.•Creating opportunities through partnerships with other organization such as (Audio Machine, PBS, Safe place for youth, Paramount studio, Atlantic Records and Job Corp) for expansion of the program.•Teaching, mentoring and equipping students with life skills to prepare them for future opportunities.

• Assisting applicants with technical issues relating to their application while applying for government employment. • A friendly demeanor, demonstrating product knowledge and closing support tickets in a timely manner when resolved with Zendesk.• Communicated goals and objectives with teammates, escalated any technical issues to our engineering team if immediate attention is needed.

• Providing behavioral instructional support intervention services and improving student’s behavior using an Individualized Educational Plan. • Educating parents and teachers with information for their child’s safety. • Writing detailed data reports for each child’s Individualized Educational Plan.

•Supported the instructor and supervised behavioral aides for special needs classroom.•Complied and filed daily reports on curriculum and classroom events for parents and administration.

•Resolved over 500+ Escalated calls •Audited customers accounts and resolved outstanding balances •Organizing and streamlined warehouse operation efficiently within required time frame, which reduced overtime.

•Managed studio operations scheduled Clients and budgeted studio funds reduced overhead expenses. •Promoted social media accounts in conjunction organized events, Implemented marketing strategies and created brand awareness.

•Greeted guest as liaison to their final destination.•Audited nightly accounts and generated daily revenue reports.

• Generated leads for CRM over 300 new contacts.• Cold called and established channels of distribution from Nanjing, China to American storefronts.• Provided the point of contact between the logistic company and merchants wholesale ordering there goods.