Focus areas and roles within Google Cloud Delivery consulting organization: technical project manager, product owner, architect, customer relationship managerProjects delivered for customers in the Public Sector• CCAI Chatbot Phase 1 (200 intents, 5 workflows, 4 languages; machine & human translation; GBM integration; coordination with six parties participating in the project; managed UAT with 4000 test scenarios and a seamless go live)• CCAI Chatbot Managed Services (ongoing; monitoring & alerting, PagerDuty incident management workflow, functional enhancements)• Contractor Zone (web application for contractors discovering and collaborating on construction projects)• Knowledge Management (KM) Phase 3. Six workstreamsProjects delivered for customers in the Commercial Sector• Anomaly Detection using machine learning (BQML autoencoder models for conversion rates)• Security Assessment project (IAM, GKE, LB, Networking, Storage, Cloud Logging, API, processes)• Field Inspection (Vision AI) MVP - definition and kickoff (organized the project workstreams, helped the customer team to navigate through challenges in acquiring training datasets)Tech stack of delivered projects for commercial SaaS applications on Google Cloud: GCP, Machine Learning, Artificial Intelligence, Contact Center Artificial Intelligence (CCAI), VertexAI, BQML, Cloud Armor, AppEngine, Cloud Functions, Firestore, BigQuery, CloudSQL, Cloud Logging, CMEK, Secret Manager, GBM, Dialog Flow, CCAI Insights, VPC, Cloud NAT, Cloud Scheduler, CloudSearch, Looker, Looker Studio, Vertex AI, Cloud Vision, BigQuery ML, Cloud Build, Cloud Run, Cloud Source, GitHub, DLP, AppSheet, AppScript, Google Sheets, Google Calendar, Cloud Storage, Terraform, Botcopy, UtahID, ProjectWise, Masterworks, Figma, Google Workspace, Asana

• Managing 2-year AWS Migration program: moving the entire company's infrastructure comprising numerous highly integrated environments from IBM data centers into AWS. Optimized the migration process and also managed creating dozens of new AWS infrastructure environments for new clients. In this customer-facing role, managed project execution accommodating intricate client schedules and ensured effective collaboration with customers’ teams. Managed program risks resulting in zero incidents.• Managing projects across multiple cross functional engineering teams ensuring efficient cross-team collaboration (System Engineering, Infrastructure, Database Administrators, Infosec, Data Processing, Architects and SWAT):• Driving the culture of accountability and ownership.• Translating strategic initiatives into actionable execution plans. • Managed high priority incident response (code, infrastructure, configuration, requirements).• Managed AWS and IBM infrastructure sizing, hardware upgrades, configuration consistency.• Primary technical liaison / contact between client-facing departments and R&D. Directly interfaced and managed resolution of critical client escalations.• Drove implementation of features and issue resolution for client go lives.• Led a cross department initiative to align agile work methodologies.• Proposed and facilitated the collection of Domain Expertise Matrix across the engineering department to enable a more efficient cross-team resource allocation.• Routine responsibilities include: escalation management, issue analysis, scrumban with multiple onshore & offshore engineering teams, leading project planning and retrospectives, performance evaluations of 30+ people, candidate interviews.

Strategic initiative project management; Prioritization of deliverables. Setting roadmaps. Project resourcing. Removal of blockers and impediments. Setting and tracking sprint goals for all teams per project.Managed building the foundation for the AWS migration program.Managed HL7 FHIR API implementation for Medical History using Nifi.Managed security strengthening of clients' environments.Managed PagerDuty implementation, setup and support process.Built an ecosystem of time tracking and reporting tools for the Engineering department.Created a number of internal tools: Estimation Calculator, Teams Rating tool for quarterly performance assessment of staff, uptime calculator against the SLA requirements.

Built a regional business focusing on B2B photography solutions and website development.Core offerings included modern website design, architectural photography, and portrait photography.

Carried out short and long term architecture planning and development of technology solutions for the software product portfolio of Global Shared Services and C&G ($350M/year business unit), Wolters Kluwer. Formulated and implemented forward looking strategies for mission-critical systems run on a private cloud, optimizing hardware, network, applications, data, security and cloud services. Provided technical leadership and technical project management for large-scale technology engagements.ARCHITECTURE, TECHNOLOGY & THOUGHT LEADERSHIP• Developed global architecture optimization strategy for C&G. Proposed the architecture’s future state and transition strategy, avoiding the big-bang approach • Championed application portfolio management pilot for CLS/C&G spanning 37 applications. Initiative included methodology development leveraging the Gartner APM Toolkit, calculation of TCO, and risk/gap identification, standardization and optimization of application portfolio resulting in the following deliverables:­ Development of a strategic roadmap for phased execution to result in 10% annual savings in IT TCO and 30% improvement in speed to market.• Founding member of CLS Architecture Review Board; RESOURCE & TECHNICAL MANAGEMENT• Led incident response teams of up to 30 people for speedy resolution of high impact incidents and underlying problems / root causes.• Managed on-shore and off-shore technology staff.• Vendor management – Oracle, Chase Paymentech, DellINCIDENT ANALYSIS & COST MANAGEMENT• Achieved 3x reduction in total IT costs of incidents, 2x reduction of their occurrence, as well as reduction in incident recurrence and severity of their impact.PERFORMANCE MANAGEMENT• Led performance and capacity tuning and testing of the ERP platform.

Responsible for design and development of Back Office systems and their integration with internal Front Office systems and external third party systems.Transferred back to CT Corporation to assist in ERP system roll-out (JDEdwards OneWorld)• Member of the Application Architecture Committee, ERP development team and the Enterprise Integration team.• Key contributor to Enterprise Application Performance improvement• Reviewer of Design & Documentation• Designed and developed a solution for initial loading of address book data to Salesforse.com and synchronization process of 3 systems: JDEdwards OneWorld system, Desktop legacy system and www.salesforce.com. XML-RPC client development, for invoking salesforce.com API. • Completed design and development of the integration of the JDEdwards OneWorld Sales Order system with CT Corp’s website, CTAdvantage.com.• Designed and developed Delaware Disbursement Autopost system that supported 40% of revenue of CT Corporation - integration of the JDEdwards OneWorld’s disbursement account management with the Delaware Secretary of State system. Such automation resulted in 10 times improved efficiency of this critical business process.• Architected, designed and developed a state of the art electronic Billing system integrated with JDEdwards OneWorld.• Architected, designed and developed a state of the art Product Catalog maintenance and distribution system,• Using BizTalk platform and other technologies, architected, designed and constructed numerous integrations between JDE OneWorld/Oracle Enterprise One and various custom web applications and third party systems employing internal/proprietary, industry-standard, as well as customer-specific messaging formats/protocols. Developed reusable integration design templates. • Piloted writing extensive technical documentation. Developed templates for documenting use cases, technical approaches, and detailed designs.

Developed customized interfaces based on proprietary architecture framework and computer language for integration with various ForEx feeds for ABN Amro bank (live production) and Standard Chartered Bank (testing)

• Developed branding and graphical design for online store for selling various health and life style merchandise• Created a functional online store with unique customer experience through extensive customization of standard ASP e-commerce templates• Provided product photography services

• Composed business requirements for a comprehensive web-based medical office system designed to support multiple medical practices.• Developed a multi-tier architectural solution and design for the system including relational data model, application and presentation layers• Designed and implemented custom security module enabling differential user access to the system• Successfully developed this web-based system for online and off-line patient record management, appointment schedule management and patient access module.

Transferred to Trademark Research branch of CCH-LIS with the specific assignment to revitalize the development process of redesigning the core system of the company.• Led a team of 6 developers in creation of client/server system. (400K lines of VB6 code, 700 stored procedures)• Designed and developed a conversion process of a 10-years-old legacy database into Oracle 8i relational structure.• Designed and developed Universal Middle Tier component, capable of providing a functionality of virtually any complex application within multi-tier architecture, with a set of rules and presentation layer templates, organized within a relational database. Clean and extremely compact VB6 code compiled into DLL of 72K only.• Designed and developed a 3-tier system using the Universal Middle Tier component.

• Member of an Enterprise Performance Tuning Team for Internet projects.• Participated in object-oriented analysis, design and coding of online document ordering system on www.ctadvantage.com• Designed and developed a generic navigational system for Internet applications.• Designed and developed an Installation Wizard to entirely automate the installation / un-installation of IIS/ASP Internet applications from scratch, including the compilation of a specific label of source code from MS Visual Source Safe for variety of application components, creation / deletion of MTS packages, security management of packages, user selectable installation / un-installation of compiled components into these or other MTS packages, same without MTS, registration of type libraries and system services, management of MTS and IIS state during the installation / un-installation process.• Designed and developed server-side components for simultaneous HTTP-based uploading of numerous HTML Form elements values and of numerous ASCII and/or Binary files from HTML-based client to Internet server software, RFC-1867 compliant.• Various Intranet Projects. Analysis, Design, Code.

• Object-oriented development of on-line transaction processing system for Dell• Developed help desk ticketing system• Network administrator, backup administrator, desktop support, • VB5 / ADO / MTS / MPS / IIS / ASP / MSSQL

• Designed and developed Hospital Information System HcVN2100 (MS SQL Server 6.5, VB5, ODBC)

• Created a web site for the “World’s Healthcare Village Network” (HcVN). • Designed and developed HcVN Web Page Maker (JavaScript)• Created web pages for doctor profiles for HcVN, completed graphical design.• Java, JavaScript and HTML; MS SQL 6.5 administration. 3D multimedia animations.

• Developed CGI applications in C, Java applets, HTML pages with JavaScript.• Created Web Graphics.• Created and maintained websites for numerous corporate clients of PC Expanders.

• Invented and built remote fluoroscopic actuator• Radiation monitoring in clinical environment• Calibration of instruments• Radiation waste management

• Developed computerized system for real-time radiation dose measurement for Region of Interest (ROI) fluoroscopic examinations. System was in clinical use at the Erie County Medical Center.• Designed and built filter positioning system integrated with fluoroscopic unit. Unit was used in clinical studies of Region of Interest fluoroscopy• Invented and built remote fluoroscopic actuator• Extensive ImageFlow programming for real-time image processing on Datacube• Maintained computers in a lab environment