Michael Faisca Email & Phone Number

Lisbon Area, Portugal

- Certified Trainer (Sales, Marketing, Strategy, Professional Development, Operations, Leadership Training, multimedia)- Create, review and implement business procedures- Attend meetings, trainings, seminars and conferences

Lisbon Metropolitan Area

- New Project and its setup aligned with Operations Director and Account Manager- Responsible for various markets inside EMEA region- Create, review and implement business procedures- KPI’s setup, generate and reporting analysis in various dimensions- Monitor and analyze business activity results to implement necessary action plans - Manager resource and production availability and its means- Manage production incidents and corrective measures- Manage reporting… Show more - New Project and its setup aligned with Operations Director and Account Manager- Responsible for various markets inside EMEA region- Create, review and implement business procedures- KPI’s setup, generate and reporting analysis in various dimensions- Monitor and analyze business activity results to implement necessary action plans - Manager resource and production availability and its means- Manage production incidents and corrective measures- Manage reporting demands for Client, WBR and QBR- Have daily and weekly meetings with client to align on short- and medium-term project needs- Manage, motivate and gain team spirit and loyalty - Brief the team on their performance and customer requirements aligned with Webhelp processes- Ensure team growth in soft skills, via evaluating and defining development areas to support their growth- Identify the training needs for all team members- Manage absenteeism, and implement the necessary action plans Show less

Oeiras, Lisbon, Portugal

- Responsible for BE, NL and IR Markets- Administer daily operations and Agents - Create, review and implement business procedures- Hire, train, assess and fire staff- Execute administrative responsibilities- Generate and analyze reporting to various areas- Main software used for daily activities: • ZenDesk • SAP CRM • Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams)

Lisbon Area, Portugal

- Managed the rollout of the Project- Responsible for Alcon Service Desk Iberia- Administer daily operations - Create, review and implement business procedures- Work with department heads- Management of Partnerships- Delegate responsibilities- Hire, train, assess and fire staff- Execute administrative responsibilities- Generate and analyse reporting to various areas- Technical support advisory provided for Iberian market - done in 3 languages –… Show more - Managed the rollout of the Project- Responsible for Alcon Service Desk Iberia- Administer daily operations - Create, review and implement business procedures- Work with department heads- Management of Partnerships- Delegate responsibilities- Hire, train, assess and fire staff- Execute administrative responsibilities- Generate and analyse reporting to various areas- Technical support advisory provided for Iberian market - done in 3 languages – Portuguese, Spanish and English- Main software used for daily acivities: • ZenDesk • SAP • Salesforce • Optile • Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams) Show less

Lisbon Area, Portugal

- Technical support advisor (level 2 out of 4) in the field of technology and communications, where English is the only language spoken.- Technical support for technological products for EMEA - Account Security Specialist - Ensure compliance with the objectives and procedures

Lisbon Area, Portugal

- Technical support advisor (level 1 out of 4) in the field of technology and communications, where English is the only language spoken.- Technical support for technological products for EMEA - Account Security Specialist - Ensure compliance with the objectives and procedures

Lisbon Area, Portugal

- Responsible for the Marketing Plan and its operationalization;- Responsible for the Business Development, analysis and prospection of the markets, new clients, setting up meetings, e-mailings, follow-up’s, etc.- Coordinator of the Happy Work Sales Academy: responsible for preparing courses on sales techniques for various sectors such as Customer Service, Contact Centers, Commercial Directions and internationalization, among other companies, and its ministration.

Oeiras Area, Portugal

- Reporting directly to the Board of LardeSonho Oeiras, I’m responsible for the development of national and international business regarding the business areas - various segments of the domestic market and luxury segments for the international market;- Business Development and management of real estate investments in Europe and Asia- Responsible for the development of quantitative and qualitative objectives in collaboration with the Administration;- Management and coordination of… Show more - Reporting directly to the Board of LardeSonho Oeiras, I’m responsible for the development of national and international business regarding the business areas - various segments of the domestic market and luxury segments for the international market;- Business Development and management of real estate investments in Europe and Asia- Responsible for the development of quantitative and qualitative objectives in collaboration with the Administration;- Management and coordination of the sales team;- Ensure compliance with the objectives and procedures;- Monitoring and business closure;- Management of banking processes;- Daily Supervision of the company's operation;- Customer service Supervision;- Recruitment, selection and training of the sales team;- Coordination of the strategic partnership with HomecareSI. Show less

Trading on Forex, CFD's on Derivatives: Indexes, Commodities and FuturesTrading on Metatrader 4Certified Trader on Financial Markets, Systems and Signals

Tecmic - Information Systems Technology

International Projects and business development, Strategic consulting, Business development strategies; Business plan & Sales strategy development; Account management; Alliances & partnerships.Responsible for Business Areas: • Intelligent Transport Systems (Passenger Fleet Management System) • Defence, Safety and Security - Strong business process step-by-step analysis.- Responsible for business development in national and international markets.- Lead… Show more International Projects and business development, Strategic consulting, Business development strategies; Business plan & Sales strategy development; Account management; Alliances & partnerships.Responsible for Business Areas: • Intelligent Transport Systems (Passenger Fleet Management System) • Defence, Safety and Security - Strong business process step-by-step analysis.- Responsible for business development in national and international markets.- Lead multi-disciplinary teams.- Establishment of commercial and technical relationships with clients and partners in these areas.- Development of business partnerships.- Counselling clients and partners in developing projects with appliances in Information Systems.- Business development, market analysis and prospection for Defence, Civil Protection and Security, Transportation and Logistics- Development of business partnerships.Central Administration and Local Administration.- Elaboration of proposals that include technology, solutions, services and formation plans.- SWOT analysis, Business Plan elaborations, Action Plans, Strategies and Marketing Campaigns, pre-sale actions and elaboration and proposal accompaniment. Show less

- Sales Consultant - CRM, ERP, SaaS, Business Intelligence, Process Management, Asset Management- Responsible for the analysis and prospection of the markets, new clients, setting up meetings, e-mailings, follow-up’s, technical demonstrations, etc.- Responsible for international business development – Spain, Italy and France.- Establishing commercial and technical relationships with clients and partners in the area of Information Systems and applications.- Counselling clients… Show more - Sales Consultant - CRM, ERP, SaaS, Business Intelligence, Process Management, Asset Management- Responsible for the analysis and prospection of the markets, new clients, setting up meetings, e-mailings, follow-up’s, technical demonstrations, etc.- Responsible for international business development – Spain, Italy and France.- Establishing commercial and technical relationships with clients and partners in the area of Information Systems and applications.- Counselling clients and partners in developing projects with appliances in Information Systems.- Business development, analysis and prospection of the markets of Defence, Security and Civil Protection, Contact Centers, Transport and Logistics, Local Government, Health, Engineering, Higher Education, Privet Sector, for defining of strategies and actions by the clients and partners.- Elaboration of proposals that include technology, solutions, services and formation plans.- SWOT analysis, Business Plan elaborations, Action Plans, Strategies and Marketing Campaigns, pre-sale actions and elaboration and proposal accompaniment. Show less

- Business Development, Analysis and prospection of the Market of Waste Management- Elaboration of proposals that include, technology, solutions, services and formation plans.- Responsible for all the Professional GPS equipment (Sales and technical features), as for the Multinet™ Tele Atlas data (Sales and technical features), Videography services, Remote Sensing services and applications and Infrastructure surveying services.- SWOT analysis, Business Plan elaborations, Action… Show more - Business Development, Analysis and prospection of the Market of Waste Management- Elaboration of proposals that include, technology, solutions, services and formation plans.- Responsible for all the Professional GPS equipment (Sales and technical features), as for the Multinet™ Tele Atlas data (Sales and technical features), Videography services, Remote Sensing services and applications and Infrastructure surveying services.- SWOT analysis, Business Plan elaborations, Action Plans, Strategies and Marketing Campaigns, pre-sale actions and elaboration and proposal accompaniment. Show less

- Responsible for the analysis and prospection of the markets, new clients, setting up meetings, e-mailings, follow-up’s, technical demonstrations, etc.- Establishing commercial and technical relationships with clients and partners in the area of Geographical Information Systems and applications.- Counselling clients and partners in developing projects with appliances in Geographical Information Systems.- Business development, analysis and prospection of the markets of Defiance… Show more - Responsible for the analysis and prospection of the markets, new clients, setting up meetings, e-mailings, follow-up’s, technical demonstrations, etc.- Establishing commercial and technical relationships with clients and partners in the area of Geographical Information Systems and applications.- Counselling clients and partners in developing projects with appliances in Geographical Information Systems.- Business development, analysis and prospection of the markets of Defiance, Security and Civil Protection, Transport and Logistics, Local Government, Health, Engineering, Higher Education, Privet Sector, for defining of strategies and actions by the clients and partners.- Responsible for all the Professional GPS equipment (Sales and technical features), as for the Multinet™ Tele Atlas data (Sales and technical features), Videography services, Remote Sensing services and applications and Infrastructure surveying services.- SWOT analysis, Business Plan elaborations, Action Plans, Strategies and Marketing Campaigns, pre-sale actions and elaboration and proposal accompaniment. Show less

- Responsible for the analysis and prospection of the markets, new clients, setting up meetings, e-mailings, follow-up’s, technical demonstrations, etc. - Establishing commercial and technical relationships with clients and partners in the area of Geographical Information Systems and applications. - Counselling clients and partners in developing projects with appliances in Geographical Information Systems. - Business development, analysis and prospection of the markets of Defiance… Show more - Responsible for the analysis and prospection of the markets, new clients, setting up meetings, e-mailings, follow-up’s, technical demonstrations, etc. - Establishing commercial and technical relationships with clients and partners in the area of Geographical Information Systems and applications. - Counselling clients and partners in developing projects with appliances in Geographical Information Systems. - Business development, analysis and prospection of the markets of Defiance, Security and Civil Protection, Transport and Logistics, Local Government, Health, Engineering, Higher Education, Privet Sector, for defining of strategies and actions by the clients and partners. - Responsible for all the Professional GPS equipment (Sales and technical features), as for the Multinet™ Tele Atlas data (Sales and technical features), Videography services, Remote Sensing services and applications and Infrastructure surveying services. - SWOT analysis, Business Plan elaborations, Action Plans, Strategies and Marketing Campaigns, pre-sale actions and elaboration and proposal accompaniment. Show less

- Responsible for the analysis and prospection of the markets, new clients, setting up meetings, e-mailings, follow-up’s, technical demonstrations, etc. - Establishing commercial and technical relationships with clients and partners in the area of Geographical Information Systems and applications. - Counselling clients and partners in developing projects with appliances in Geographical Information Systems. - Business development, analysis and prospection of the markets of Defiance… Show more - Responsible for the analysis and prospection of the markets, new clients, setting up meetings, e-mailings, follow-up’s, technical demonstrations, etc. - Establishing commercial and technical relationships with clients and partners in the area of Geographical Information Systems and applications. - Counselling clients and partners in developing projects with appliances in Geographical Information Systems. - Business development, analysis and prospection of the markets of Defiance, Security and Civil Protection, Transport and Logistics, Local Government, Health, Engineering, Higher Education, Privet Sector, for defining of strategies and actions by the clients and partners. - Responsible for all the Professional GPS equipment (Sales and technical features), as for the Multinet™ Tele Atlas data (Sales and technical features), Videography services, Remote Sensing services and applications and Infrastructure surveying services. - SWOT analysis, Business Plan elaborations, Action Plans, Strategies and Marketing Campaigns, pre-sale actions and elaboration and proposal accompaniment. Show less

- Working on a NATO Project called “Multinational Geospacial Co-Production Program” (MGCP), that features the implementation of a worldwide Geographical Information System to the scale of 1/50 000 and 1/100 000.Main Activities:- Vectorization in CAD, utilizing Microstation SE software, of old Cartography editions, satellite imagery and orthophotos.- Graphic, geometrical and topological validation, of the vector information, utilizing PLTS (Production Line Tool Set) software, that… Show more - Working on a NATO Project called “Multinational Geospacial Co-Production Program” (MGCP), that features the implementation of a worldwide Geographical Information System to the scale of 1/50 000 and 1/100 000.Main Activities:- Vectorization in CAD, utilizing Microstation SE software, of old Cartography editions, satellite imagery and orthophotos.- Graphic, geometrical and topological validation, of the vector information, utilizing PLTS (Production Line Tool Set) software, that consists on an extension of the ArcGIS software;- Loading and harmonization of numeric attributes and alphanumeric attributes en accordance to the requirements of the data model from the MGCP group;- Quality Control of graphic, geometrical and topological vector information;- System Coordinate transformation using the MGE Coordinate System software. Show less

Conducting and technical conduction of 2 radio programs.

Master Of Business Administration (Mba), Business Administration And Management, General

Activities and Societies: Corporate Strategy, Marketing Management, Financial Management and Corporate Finance, Logistics and Supply.

Postgraduate Degree, Geographical Engineering - Geographical Information Systems

Licentiate Degree, Geographical Engineering

Sales + Advance Sales

Advanced Course in Sales Diamond Model in Consultative Sales