Michael Faist Email & Phone Number

Milton, On, Ca

Mississauga, Ontario, Canada

Senior Network Architect responsible for designing, sustaining, implementing, and documenting all network operations across over 240+ Mattamy sites, managing a complex array of technologies and infrastructure.

Duties included providing guidance and training to network support team. Project management, department co-ordination, purchasing and deployment.• Senior systems analyst providing level 2-3 support for all aspects of the network and server infrastructure• Implemented Cisco ISE Setup and configuration with Anyconnect vpn & Tacacs+ for switch authentication and accounting.• Migrated and managed implementation and configuration of Cisco WSA/Firepower web filtering service from Fortinet… Show more Duties included providing guidance and training to network support team. Project management, department co-ordination, purchasing and deployment.• Senior systems analyst providing level 2-3 support for all aspects of the network and server infrastructure• Implemented Cisco ISE Setup and configuration with Anyconnect vpn & Tacacs+ for switch authentication and accounting.• Migrated and managed implementation and configuration of Cisco WSA/Firepower web filtering service from Fortinet firewalls creating policies and authentication for end users.• Maintained CISCO CES (Cloud E-mail Security) Appliance and CSM. (Cisco Security Manager) • Administration and maintenance of all Wintel Servers, (virtual and physical)• Setup and management of Cisco Core, Distribution and Access layer Meraki and Catalyst switches • Management and Configuration of Cisco ASA firewalls with firepower web filtering• Setup and administration Pulse Secure VPN PSA-3000 appliance.• Office 365 e-mail administration along with Azure and Intune.• Integration and management of VMWare clusters with 80 virtual and 30 physical servers.• Implemented and maintained HP 3Par 7200 SAN using Fiber channel connectivity. with Fiber Zoning using WWPN and WWNN address.• Addressed and upgraded procedures for new user account setup and termination procedures.• Back-up and disaster recovery procedures upgraded from Backup Exec 2012 to meet current needs using Unitrends backup recovery 943 appliance.• Implemented Wireless Network using authentication through Network Policy Server, Radius, AD groups and EAP certificates with a Cisco WLC. Show less

CDN Team Leader & Territory Coordinator for Ontario division of global corporation. Responsible for support services and administration for all CDN plants. • Canadian team leader supporting three plants.• Managed user support staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.• Established and maintained regular written and in-person communication with organizations executives, department heads and end users regarding pertinent… Show more CDN Team Leader & Territory Coordinator for Ontario division of global corporation. Responsible for support services and administration for all CDN plants. • Canadian team leader supporting three plants.• Managed user support staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.• Established and maintained regular written and in-person communication with organizations executives, department heads and end users regarding pertinent activities.• Purchasing and budget creation for quarterly spending. Implemented cost savings initiatives to bring down current costs by re-negotiating with current vendors and initiating new supply contracts.• Implemented procedures and spreadsheets for documenting internal North American network to improve service response and knowledge transfer.• Improved disaster recovery procedures and outlined risks and weaknesses in current procedures.• Traveled to U.S. locations to provide training and support to new network administrators. • CDN project lead for new ADP Payroll and Time & Attendance system. Configured and setup barcode employee badges to use with swipe system. • Conducted research and remained current to latest technologies and solutions relevant to current systems.• Improved internal infrastructure by installing and configuring Cisco 2950 departmental switches connected through a 3650 core switch and setting up port channels for improved throughput and redundancy.• Implemented procedures and documentation for user back-ups and H/R forms for new user creation.• Resolved AD replication security issues with us corp servers. Show less

Primary responsibilities were to support operations in all network Infrastructure aspects. Provided 2 & 3rd level support to other divisions. • Implemented I/T policies and procedures to improve overall service efficiency and increase response time by 25% in addition was designing forms and documents for service tracking, projector and laptop sign offs forms and an I/T resource guide for future I/T support staff.• Setup redundant back-up fail over routes in case primary lines went down… Show more Primary responsibilities were to support operations in all network Infrastructure aspects. Provided 2 & 3rd level support to other divisions. • Implemented I/T policies and procedures to improve overall service efficiency and increase response time by 25% in addition was designing forms and documents for service tracking, projector and laptop sign offs forms and an I/T resource guide for future I/T support staff.• Setup redundant back-up fail over routes in case primary lines went down using VPN, ISDN and Frame Relay connections and resolved routing issues between remote locations. • System administration on WinTel servers. Configured group policies, user profiles and for end users. • Disaster recovery planning which included offsite tape storage with Iron Mountain. Setting-up tape daily, weekly, monthly tape rotation for optimal data recovery in case of system failure.• Proxy firewall setup for Borderware, Netscreen, Mxtreme E-mail firewall.• Integration and troubleshooting of VPN tunnels using IPSEC and SST protocols to remote locations in Canada, USA and Mexico.• Wireless Integration in 700 sq foot whse via Intermec RF access points using 802.11b poe connections. Installed terminal emulations on RF Intermec Antares Handhelds and re-programmed keyboard mappings.• Phone system upgrade to Symposium phone system from Northstar PBX systems including upgrading to 2 PRI Megalink connections. • Rollout of Symantec Corporate Antivirus and Trend Micro Antivirus for server’s across entire division using Symantec manager console package update and remote installer. • Provided end user training on multiple platforms.• Configured Citrix Metaframe XP servers for nominal configurations using load balancing across three terminal servers. Resolved printing issues and disconnecting sessions.• Negotiated service contracts with multiple vendors for support on Office systems including servers, desktops, phone systems and printers.• Published Quarterly newsletter column. Show less

On-site support technician for service related company. Supervised and supported numerous systems integration ranging from simple support services to full LAN/WAN integration. Worked with teams and alone to provide quality service.

General

Sco Unix

Computer Maintenance And Technology