Michael A. Email & Phone Number

Edina, Minnesota, United States

Brainerd, Minnesota

With Rescue Inc my responsibilities revolve around race track safety including corner flagging and communication, in-the-moment emergency rescue, radio communication with race control, general training of responsibilities, oil cleanup, and being the eyes and ears of the race stewards in the event of an emergency situation, unsportsmanlike conduct, or unsafe racing situations.

Stillwater, Minnesota, United States

As a Fraud Prevention Specialist, I am responsible for the critical analysis of sensitive customer information relating to prior and future transactions. It is my duty to create rules which will accept or reject transactions, as well as refuting chargeback situations with major credit issuers. I have to continually develop processes around ever-changing markets to retain and recapture revenue.Agency Debit Memo (ADM) responsibility regarding partner businesses is a secondary facet to my role. Building partnerships and memo processes with industry leaders of travel has taught me valuable experiences and provided me with better insight to intercompany accounting.

Eagan, Minnesota

During my time as a Reservations Supervisor I took it upon myself as a project to develop information systems that my management utilized to create an employee roster. This was done by collecting detailed information relating to company seniority, role responsibility, and disciplinary action pertinent to employee review. This was done in addition to core duties which revolved around the development of my team and the coaching to grow the skill sets necessary to exceed company mandated metrics. My duties required that I know all of the imperative functions of a front line agent and the additional management features of our CRM software to resolve inescapable errors.

Greater Minneapolis-St. Paul Area

● Fast paced, dynamic environment● Data entry and consolidation● Simple data analytics tools● Critical analysis of sensitive customer information● Contacting customer and financial institutions via phone and by written correspondence● Assisting the customer to find the right information to contact legal entities● Creation of team notification, detailing trends and proposing changes in team focus

Greater Minneapolis-St. Paul Area

Working within the My Best Buy team was an experience. I was selected from a team of elite applicants to insource the more technical aspects of the My Best Buy program. My duties included:● Developing and maintaining agent workflow● Standardizing working processes and consolidation with other departments of Best Buy including but not limited to:○ Policy, Returns/Exchange experts○ BRIDGE (store support) agents○ Store assistance and store calls○ Social Connections and Innovation○ The Best Buy forums● Processing and creation of Microsoft: SharePoint services as a site administrator● Creation of materials to train staff on implementing membership modifications and better business practices● Detecting and developing countermeasures to customer “pain points” to improve the customer experience● Compiling training material, and providing insights and feedback through pivot tables and graphs associated with this data

Greater Minneapolis-St. Paul Area

● Assisting customers with selecting and ordering products, attaching additional products and special offers● Providing information for order tracking● Determining eligibility and processing returns, product claims, and postage labels● Providing product information correction to advertising management● Fulfillment of rebates for eligible products● Empathizing with customers to prevent escalation● Collection of funds following billing complications● Enrollment and cancellation of membership programs