Michael Farris Email and Phone Number

I have served as the catalyst for successful customer loyalty, increased sales, revenue and margin, reduced expenses, labor cost-outs through process automation and improved quality through training, process improvements and controls, complimented by high-caliber general management qualifications through experience and a Masters in Business Administration education and a proven track record in delivering value to client organizations. For example, I have provided outstanding leadership performance in turnaround efforts. Revenue percent variance between plan vs. actual and forecast vs. actual was between +5% to -5% for 2007 -2011. Department Gross Margin percent variance between plan vs. actual and forecast vs. actual was between +2.6% to -5% for 2007 - 2010 and 9.43% in 2011. I successfully implemented Cycle counting, which led to 35% reduction in shrink. Shipping Supply costs were lowered by 50% and stabilized between + or – 5% on a monthly basis. I reduced picking time by 35%, putaway time by 25% and department staffing by 25%. I implemented cross product training utilized technicians across departments, which lead to a reduction of 15% in headcount. I increased sales by 150%, improved Customer Satisfaction from 3.9 to 4.9 out of 5.0 and successfully integrated the Customer Care and Training departments to manage the complete customer experience. I achieved labor cost outs by reducing head count by 71% through process improvements and automated processes. I reduced customer Hold Time from more than 4 minutes to less than 60 seconds with a 75% reduction in staff. In each of the above cases, I created a detailed plan to turnaround the operation through an evaluation of the teammates and processes. After which, I implemented the plan at the appropriate speed for the organization.