Director Of Operations
Current
Jan 2024 - Present
AeroLeads people directory · profile
Michael Farris Email & Phone Number
Director of Operations
at
Johnson Controls
1 work email found
@paccar.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Operations
Location
Baltimore, Maryland, United States
Who is Michael Farris? Overview
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Quick answer
Michael Farris is listed as Director of Operations at Johnson Controls, based in Baltimore, Maryland, United States. AeroLeads shows a work email signal at paccar.com and a matched LinkedIn profile for Michael Farris.
Michael Farris previously worked as Director of Customer Experience and Fulfillment Operations at Johnson Controls and Operations Manager at Paccar Engine Company. Michael Farris holds Mba, Concentration In Operations Management from The University Of Texas At Arlington - College Of Business.
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Email format at Johnson Controls
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{first}.{last}@paccar.com
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AeroLeads found 1 current-domain work email signal for Michael Farris. Compare company email patterns before reaching out.
Profile bio
About Michael Farris
I have served as the catalyst for successful customer loyalty, increased sales, revenue and margin, reduced expenses, labor cost-outs through process automation and improved quality through training, process improvements and controls, complimented by high-caliber general management qualifications through experience and a Masters in Business Administration education and a proven track record in delivering value to client organizations. For example, I have provided outstanding leadership performance in turnaround efforts. Revenue percent variance between plan vs. actual and forecast vs. actual was between +5% to -5% for 2007 -2011. Department Gross Margin percent variance between plan vs. actual and forecast vs. actual was between +2.6% to -5% for 2007 - 2010 and 9.43% in 2011. I successfully implemented Cycle counting, which led to 35% reduction in shrink. Shipping Supply costs were lowered by 50% and stabilized between + or – 5% on a monthly basis. I reduced picking time by 35%, putaway time by 25% and department staffing by 25%. I implemented cross product training utilized technicians across departments, which lead to a reduction of 15% in headcount. I increased sales by 150%, improved Customer Satisfaction from 3.9 to 4.9 out of 5.0 and successfully integrated the Customer Care and Training departments to manage the complete customer experience. I achieved labor cost outs by reducing head count by 71% through process improvements and automated processes. I reduced customer Hold Time from more than 4 minutes to less than 60 seconds with a 75% reduction in staff. In each of the above cases, I created a detailed plan to turnaround the operation through an evaluation of the teammates and processes. After which, I implemented the plan at the appropriate speed for the organization.
Listed skills include Process Improvement, Training, Management, Profit, and 17 others.
Current workplace
Michael Farris's current company
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10 roles
Michael Farris work experience
A career timeline built from the work history available for this profile.
Director Of Customer Experience And Fulfillment Operations
Sep 2023 - Jan 2024
Operations Manager
Oct 2020 - Oct 2023
Director Of Materials And Logistics
Paccar
Sep 2018 - Oct 2020
Distribution Center Manager
Paccar
Manage the Distribution Center to exceed a PPR score of 100.In 2016, lead the facility to turnaround the PPR score from 94.9 to 101.59 within a 4 month span.Changed the expectations of the Leadership team to actively participate in completing Six Sigma Projects. The facility completed 3 projects prior to my approval and 1 additional project in the hopper. After my arrival, the facility completed 4 projects and 4 more projects at the Gate staged and 25 more projects in the hopper.Utilized a Gemba Walk to generate more than 100 improvement ideas, which has increased DA engagement and buy into the transition to my leadership.Implemented a Succession Planning program to assist Associates with desire to move into a Leadership role at any facility within our network.
Aug 2016 - Sep 2018
Assistant Product Distribution Center Manager
Paccar
Lead the 1st shift to consistently meet or exceed established operational metrics.Possess a thorough understanding of the operation.Manage and operate with the approved budget.Responsible to recruit, train and develop employees at all levels.Utilize data, statistical tools and problem solving techniques to lead continuous improvement.Utilize skills within Microsoft Excel and Access to create reports that assist the operation to function more effectively.Effectively manage positive relationships with customers, suppliers and vendors.Participated in the Renton PDC Grand Opening as a presenter on the Building Management System.After Receiving Lean Six Sigma Certification in February 2016, I lead 7 Lean Six Sigma project teams that saved more than $603,655.6 in Savings.Served as a Six Sigma Champion to push Six Sigma projects with other Six Sigma belts at the PDC.Lead the transition of Centralizing Dealer Returns from the other PDC locations to Pierce for breaking and the Rockford PDC for stocking.Implemented Quarterly Business Reviews for Pierce.Contributed to the Rockford PDC's achievement of PPR score greater than 100 annually.Created Microsoft Excel spreadsheets to assist Supervisors with successfully driving results in their assigned area.
Jun 2014 - Jul 2016
Order Fulfillment Manager
Responsible to recruit, train and supervise direct and indirect reports. Created an environment in which customers are the focus and providing excellent customer service on every pick and order. Managed department through continuous improvements.
Aug 2012 - Jun 2014
Customer Care, Logistics And Production Manager
Responsible to recruit, train and supervise assigned teammates. Created an environment in which customers are given high levels of service and employees are motivated to deliver top performance. Managed department through continuous process improvement and deployment of automated processes to achieve cost-outs and cost controls. Implemented cost controls that allowed the department to achieve forecasted revenue.
Aug 2007 - Aug 2012
Customer Care Manager, Training Manager And Backup Fulfillment Manager
Directed and oversaw all aspects of an organization's customer service policies, objectives, and initiatives. Developed and established procedures and policies governing customer correspondence and the handling of customer complaints.
Jul 2001 - Aug 2007
Senior Team Leader
Stream International
Managed day-to-day interaction with Clients. Managed Escalations team in a high call volume call center. Responsible for resolving all escalated customer issues. Resolved 100% of escalated customer issues. Managed day-to-day operation for the second level support queue. Communicated changes in policy and procedures to Team Leaders. Trained new Team Leaders.
Jun 1999 - Jul 2001
2 education records
Michael Farris education
Mba, Concentration In Operations Management
The University Of Texas At Arlington - College Of Business
Bachelor Of Science, Chemistry
Centenary College Of Louisiana
FAQ
Frequently asked questions about Michael Farris
Quick answers generated from the profile data available on this page.
What company does Michael Farris work for?
Michael Farris works for Johnson Controls.
What is Michael Farris's role at Johnson Controls?
Michael Farris is listed as Director of Operations at Johnson Controls.
What is Michael Farris's email address?
AeroLeads has found 1 work email signal at @paccar.com for Michael Farris at Johnson Controls.
Where is Michael Farris based?
Michael Farris is based in Baltimore, Maryland, United States while working with Johnson Controls.
What companies has Michael Farris worked for?
Michael Farris has worked for Johnson Controls, Paccar Engine Company, Paccar, Digi-Key Electronics, and Genco, A Fedex Company.
How can I contact Michael Farris?
You can use AeroLeads to view verified contact signals for Michael Farris at Johnson Controls, including work email, phone, and LinkedIn data when available.
What schools did Michael Farris attend?
Michael Farris holds Mba, Concentration In Operations Management from The University Of Texas At Arlington - College Of Business.
What skills is Michael Farris known for?
Michael Farris is listed with skills including Process Improvement, Training, Management, Profit, Six Sigma, Continuous Improvement, Turn Around Management, and Crm.
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