Michael Bray Email & Phone Number

West Chester, Pa, Us

West Chester, Pennsylvania, United States

Exton, Pennsylvania

- Uses SMS (Surgical Management System) portal and SYSPRO (ERP system) to review, process and invoice cases that Subchondroplasty material was used in- Receives direct international orders from distributors to purchase Subchondroplasty material- Confirms licensing for seven jurisdictions prior to device shipment to ensure compliance with ANVISA (Brazil), European Commission, Therapeutic Goods Administration (Australia), Health Canada, Medical Device Authority (Malaysia), Health Sciences… Show more - Uses SMS (Surgical Management System) portal and SYSPRO (ERP system) to review, process and invoice cases that Subchondroplasty material was used in- Receives direct international orders from distributors to purchase Subchondroplasty material- Confirms licensing for seven jurisdictions prior to device shipment to ensure compliance with ANVISA (Brazil), European Commission, Therapeutic Goods Administration (Australia), Health Canada, Medical Device Authority (Malaysia), Health Sciences Authority (Singapore) and FDA- Creates proforma invoices and other ERP-related documents to ship Subchondroplasty material overseas- Executes data entry for the complaint handling process per 21 CFR Part 820.19B and clause 8.2.2. of ISO 13485:2016- Enters data into EtQ system once complaint is received- Assists in complaint investigations by DHR review- Performs retain analysis on product- Follows up with customers (sales representatives, distributors, hospital/facility employees) regarding complaints- Responsible for field asset analysis for Subchondroplasty products- Support system validation (SYSPRO)- Supported the front room during MDSAP Surveillance Audit regarding international shipments- Supports an additional Senior Customer Service Support professional at Citra Labs to ensure continuity of Etex product order intake- Trained a temporary customer service employee who was then placed into a permanent position Show less

Exton, Pennsylvania

• Support Regional Sales Director for the Western US accounts• Deal with customers on a daily basis, receiving purchase orders, placing orders, and providing account information• Support the Regional Sales Directors by preparing reports that they request• Prepare paperwork, supplies and pack Subchondroplasty Knee Kits for shipping and sale.

West Chester, Pa

- Provide day to day administration of fast-growing, large academic department office - Prioritize and manage department chair’s calendar- Control flow of students to department chair and program counselor- Provide communication with students via phone and email on behalf of the department chair- Assist with the building of course schedules for department academic term offerings- Oversee department electronic budget process (SAP)- Maintain department website, including… Show more - Provide day to day administration of fast-growing, large academic department office - Prioritize and manage department chair’s calendar- Control flow of students to department chair and program counselor- Provide communication with students via phone and email on behalf of the department chair- Assist with the building of course schedules for department academic term offerings- Oversee department electronic budget process (SAP)- Maintain department website, including creation of faculty-specific web pages (Contribute, Dreamweaver)- Serve as building administrator, including the generation of work orders-Assist department chair with the maintenance of student records (PeopleSoft)- Assist department faculty with the preparation of course materials, such as exams and syllabi Show less

West Chester, Pa

• Conducts telephone interviews for data collection• Performs data entry and analysis for CSEPR projects• Managing and supervising student workers and call center workers• Plans focus groups and coordinated all aspects of focus group meetings including participant profiles, catering, room reservations, and all correspondence• Assists the Director in the preparation of proposals, executive reports and technical reports• Fielded calls from clients and served as the contact… Show more • Conducts telephone interviews for data collection• Performs data entry and analysis for CSEPR projects• Managing and supervising student workers and call center workers• Plans focus groups and coordinated all aspects of focus group meetings including participant profiles, catering, room reservations, and all correspondence• Assists the Director in the preparation of proposals, executive reports and technical reports• Fielded calls from clients and served as the contact person for multiple projects Show less

Conshohocken, Pa

• Data asset manager for corporate electronic literature, white papers, and technical reports• Trade show coordinator, providing logistics for meeting spaces, hotel conference arrangements, and delivery and set up of exhibit booth• Utilize Microsoft Dynamics CRM to support strategic marketing efforts such as electronic mailings, campaigns, and trade show logistics • Make travel arrangements such as hotel reservations and flights for field staff• Support marketing manager by… Show more • Data asset manager for corporate electronic literature, white papers, and technical reports• Trade show coordinator, providing logistics for meeting spaces, hotel conference arrangements, and delivery and set up of exhibit booth• Utilize Microsoft Dynamics CRM to support strategic marketing efforts such as electronic mailings, campaigns, and trade show logistics • Make travel arrangements such as hotel reservations and flights for field staff• Support marketing manager by providing assistance with marketing projects Show less

Conshohocken, Pa

• Support business develop managers in the Midwest and Western US accounts• Deal with customers on a daily basis, receiving purchase orders, placing orders, and providing account information• Support the business development managers by preparing reports that they request• Invoice customers• Support logistics officer with month-end stock counts and reconciliation• Answer the general phone line

• Booked travel, hotels and car transportation for field and office staff• Answered general phone line and route calls to appropriate handler• Order food and work items to keep office stocked• Helped set up food and transportation for Victrex’s Masters’ Golf Tournament • Entered leads into iAvenue (now Saratoga).• Sent out requests and put together monthly reports for Developing Markets, the Technical Group and Sales. • Helped itemize bills for specific internal accounts… Show more • Booked travel, hotels and car transportation for field and office staff• Answered general phone line and route calls to appropriate handler• Order food and work items to keep office stocked• Helped set up food and transportation for Victrex’s Masters’ Golf Tournament • Entered leads into iAvenue (now Saratoga).• Sent out requests and put together monthly reports for Developing Markets, the Technical Group and Sales. • Helped itemize bills for specific internal accounts to be charged• Handled confidential information for employees (checks, automotive information, personnel decisions, etc.).• Handled general office duties to keep office running Show less

Downingtown, Pa

Radnor, Pa

• Booked travel for directors and managers for client visits and trade shows• Assisted in prepping sales team for customer visits and with booth setup prior to booth and material shipping out.• Managed calendar for directors and managers in regards to scheduled meetings, travel, etc.• Completed and organized expense reports for directors and managers and submitted them through Kronos (software system)• General phone duties• Ordered supplies and food for office

West Chester, Pa

• In charge of schedules for four directors and sixteen managers (scheduled meetings, etc.)• Prepared daily TSV review report for executive vice presidents, vice presidents, directors and managers• In charge of putting together monthly TSV Review Meeting for Talent, vice presidents, directors and managers• Ensured the upcoming month’s TSV items were received and set up in meeting area (Talent Dressing/Meeting room) to be reviewed• Prepared TSV Meeting Packets for all attendees… Show more • In charge of schedules for four directors and sixteen managers (scheduled meetings, etc.)• Prepared daily TSV review report for executive vice presidents, vice presidents, directors and managers• In charge of putting together monthly TSV Review Meeting for Talent, vice presidents, directors and managers• Ensured the upcoming month’s TSV items were received and set up in meeting area (Talent Dressing/Meeting room) to be reviewed• Prepared TSV Meeting Packets for all attendees, vice presidents and directors of TV Sales• Compiled reports of descriptions, sales and cost information of each TSV item• Organized and prepared agenda for weekly collaborative meetings, facilitated meeting, took minutes and distributed minutes for attendees • Handled phone lines for four directors• Filed reports• Assisted Talent and directors by filming guest hosts each Thursday and helping them review their tapes• Was privy to sensitive talent and guest host information (contact information, travel, etc.) Show less

Downingtown, Pa

• Initiated new sales and accounts• Built prospect database for clients in the tri-state area• Assisted potential clients with developing marketing and planning strategies for their fundraising and alumni contact campaigns• Provided digital print and web technology solutions to potential clients

West Chester, Pa

• Assisted the Associate Provost with day-to-day office operations including scheduling, planning trips (airline, car, hotel rentals), correspondence, report preparation and editing, and preparation for meetings• Assisted in the collection and analysis of General Education data• Assisted in the preparation of Program Review Reports• Processed financial aid data for student loans• Answered phones, set up appointments, worked on sensitive student documents, and helped coordinate… Show more • Assisted the Associate Provost with day-to-day office operations including scheduling, planning trips (airline, car, hotel rentals), correspondence, report preparation and editing, and preparation for meetings• Assisted in the collection and analysis of General Education data• Assisted in the preparation of Program Review Reports• Processed financial aid data for student loans• Answered phones, set up appointments, worked on sensitive student documents, and helped coordinate tasks in the office• Worked with PeopleSoft to enter incoming student transcripts• Dealt with deans, faculty, administrators, and students on a daily basis, requiring significant people skills Show less

West Chester, Pa

• Conducted telephone interviews for data collection• Performed data entry and analysis for CSER projects• Managed and supervised student workers and call center workers• Planned focus groups and coordinated all aspects of focus group meetings including participant profiles, catering, room reservations, and all correspondence• Managed the electronic calendar for the entire office and managed the correspondence and schedule of the CSER Director• Ordered office supplies and… Show more • Conducted telephone interviews for data collection• Performed data entry and analysis for CSER projects• Managed and supervised student workers and call center workers• Planned focus groups and coordinated all aspects of focus group meetings including participant profiles, catering, room reservations, and all correspondence• Managed the electronic calendar for the entire office and managed the correspondence and schedule of the CSER Director• Ordered office supplies and tracked inventory of project supplies• Assisted the Director in the preparation of proposals, executive reports and technical reports• Fielded calls from clients and served as the contact person for multiple projects Show less

Paoli, Pa

• Received calls from doctors and hospitals concerning orders for medical implants• Researched product, price, and use information for medical implants• Fielded and resolved customer complaints

West Chester, Pa

• Received consumer calls for Fortune 500 companies, and placed merchandise orders into computer database• Provided information on Blue Cross supplemental insurance for consumers in five states• Administered and resolved customer complaints • Monitored quality and effectiveness of employees’ service to consumer inquiries

Plymouth Meeting, Pa

• As a representative of CIGNA, contacted hospital medical staffs to acquire insurance- and medical-related information to allocate inpatient “stay days”• Documented findings in corporate database

Columbia, Sc

Managing 38 male, freshman students on one floor.Monitor check-in desk for all incoming students into the residence hall.

Ba, Political Science

Political Science