Michael Han Email & Phone Number

Sydney, New South Wales, Australia

Actively leading the analysis of a client's technical software requirements and it's documentation in preparation for handover to a offshore development team. The role involved directing and handling the active deployment of custom designed software solutions from start to finish while providing technical/business consultation where needed in the form functional documentation, SQL reporting, code scripting and system architecture design.- In charge of the core technical analysis of stakeholder requirements and use cases - Documenting and creating use cases for business enhancements across a range of business sectors after gap-analysis- Consulting clients on how to best implement business workflows within their desired business systems- Coordinating development and testing team's to ensure requirements are delivered to stakeholders expectations or beyond - Managing a ticket support team to ensure software issues were resolved with high customer satisfaction while meeting SLAs- Utilised SQL and analytics tools to design and create business intelligence reports- Directed system transitions and maintenance for businesses (internally and externally) after assessing impacts of software updates or migrations.- Worked in configuring a range of SaaS products and driving the creation and deployment of software integrations for them (Zoho Suite, Xero, MYOB, Help desk systems, Human resources, industry specific applications)