Service Desk Manager
Current
Apr 2019 - Present
AeroLeads people directory · profile
Michael C. Email & Phone Number
Service Desk Manager
at
Prometheus Real Estate Group
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Desk Manager
Location
San Mateo, California, United States
Company size
Who is Michael C.? Overview
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Quick answer
Michael C. is listed as Service Desk Manager at Prometheus Real Estate Group, a company with 467 employees, based in San Mateo, California, United States. AeroLeads shows a matched LinkedIn profile for Michael C..
Michael C. previously worked as Manager, Executve Support and Employee Life Cycle at Ssl and Help Desk Manager at Ssl. Michael C. holds General Education from College Of San Mateo.
Company email context
Email format at Prometheus Real Estate Group
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Prometheus Real Estate Group
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Profile bio
About Michael C.
18+ years of progressive computer operations experience in small and large global companies with mixed computing and network environments. 9+ years providing technical support and personalized white glove executive support, earning a reputation for complex problem resolution and professionalism. 9+ years leading, supervising and managing technically diverse staff through the delivery of a high level, consistent and responsive service desk services.Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.
Current workplace
Michael C.'s current company
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Prometheus Real Estate Group
8 roles
Michael C. work experience
A career timeline built from the work history available for this profile.
Manager, Executve Support And Employee Life Cycle
Executive Support:Our mission is to enhance executive and executive admin effectiveness by providing personalized white glove customer service.We achieve this through:Having dedicated supportHaving a strong relationship with our customersHaving a deep understanding of how our customers work and their business needsListening to our customers and taking.
Jan 2018 - Feb 2019
Help Desk Manager
My role was to ensure the streamlined operation of the Help Desk in alignment with the business objectives of Space Systems Loral. I planned, coordinated, directed, and designed IT-related activities for Space Systems Loral, as well as provide administrative direction and support for daily operational activities of the Help Desk.
Jan 2014 - Jan 2018
Deskside Support Supervisor
My role was to ensure that the team was delivering great customer service, meet or exceed Service Level Agreements (SLAs) and KPIs.
Feb 2012 - Jan 2014
Service Desk Manager
My role was to ensure the streamlined operation of the Service Desk in alignment with the business objectives of Actuate Corporation. I planned, coordinated, directed, and designed IT-related activities for Actuate Corporation, as well as provide administrative direction and support for daily operational activities of the Service Desk.
Jan 2011 - Jan 2012
Service Desk Lead
My role was to ensure that the team was delivering great customer service, meet or exceed Service Level Agreements (SLAs) and KPIs.
Jan 2009 - Jan 2011
Peoplesoft Application Analyst
Tier 1 front-end support for Actuate Corporation’s financial application.
Jan 2007 - Jan 2009
Service Desk Support Technician
Provided technical support to 500 internal and external employees through remote assistance, phone, email and walkups.
Jan 2000 - Jan 2007
Team & coworkers
Colleagues at Prometheus Real Estate Group
Other employees you can reach at prometheusreg.com. View company contacts for 467 employees →
MT
Marevel Tepora
Colleague at Prometheus Real Estate GroupSan Francisco Bay Area, United States
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AC
Angel Callejas
Colleague at Prometheus Real Estate GroupSan Mateo, California, United States, United States
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DN
Daniel Najeeb-Brush
Colleague at Prometheus Real Estate GroupSunnyvale, California, United States, United States
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FH
Fadi Habib
Colleague at Prometheus Real Estate GroupSan Francisco Bay Area, United States
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HV
Hugo Velazquez
Colleague at Prometheus Real Estate GroupSanta Clara, California, United States, United States
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JB
Jeffrey Barroga
Colleague at Prometheus Real Estate GroupMountain View, California, United States, United States
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EG
Edgar Gonzalez
Colleague at Prometheus Real Estate GroupLos Angeles Metropolitan Area, United States
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LS
Lynne Sater
Colleague at Prometheus Real Estate GroupSan Mateo, California, United States, United States
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MD
Micheal Duncan
Colleague at Prometheus Real Estate GroupPatterson, California, United States, United States
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WJ
West Jenne
Colleague at Prometheus Real Estate GroupSanta Clara, California, United States, United States
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Marevel Tepora
Colleague at Prometheus Real Estate GroupSan Francisco Bay Area, United States
View →
AC
Angel Callejas
Colleague at Prometheus Real Estate GroupSan Mateo, California, United States, United States
View →
DN
Daniel Najeeb-Brush
Colleague at Prometheus Real Estate GroupSunnyvale, California, United States, United States
View →
FH
Fadi Habib
Colleague at Prometheus Real Estate GroupSan Francisco Bay Area, United States
View →
HV
Hugo Velazquez
Colleague at Prometheus Real Estate GroupSanta Clara, California, United States, United States
View →
JB
Jeffrey Barroga
Colleague at Prometheus Real Estate GroupMountain View, California, United States, United States
View →
EG
Edgar Gonzalez
Colleague at Prometheus Real Estate GroupLos Angeles Metropolitan Area, United States
View →
LS
Lynne Sater
Colleague at Prometheus Real Estate GroupSan Mateo, California, United States, United States
View →
MD
Micheal Duncan
Colleague at Prometheus Real Estate GroupPatterson, California, United States, United States
View →
WJ
West Jenne
Colleague at Prometheus Real Estate GroupSanta Clara, California, United States, United States
View →
2 education records
Michael C. education
General Education
Management Information Systems, General
FAQ
Frequently asked questions about Michael C.
Quick answers generated from the profile data available on this page.
What company does Michael C. work for?
Michael C. works for Prometheus Real Estate Group.
What is Michael C.'s role at Prometheus Real Estate Group?
Michael C. is listed as Service Desk Manager at Prometheus Real Estate Group.
Where is Michael C. based?
Michael C. is based in San Mateo, California, United States while working with Prometheus Real Estate Group.
What companies has Michael C. worked for?
Michael C. has worked for Prometheus Real Estate Group, Ssl, and Actuate Corporation.
Who are Michael C.'s colleagues at Prometheus Real Estate Group?
Michael C.'s colleagues at Prometheus Real Estate Group include Marevel Tepora, Angel Callejas, Daniel Najeeb-Brush, Fadi Habib, and Hugo Velazquez.
How can I contact Michael C.?
You can use AeroLeads to view verified contact signals for Michael C. at Prometheus Real Estate Group, including work email, phone, and LinkedIn data when available.
What schools did Michael C. attend?
Michael C. holds General Education from College Of San Mateo.
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