Michael Cylc Email & Phone Number

Media, Pennsylvania, United States

Instrumental in the successful launch of a new ARBHS home, overseeing key operational tasks and ensuring a smooth transition during the opening phase.Demonstrated leadership capabilities by serving as the acting supervisor in the absence of the supervisor, effectively managing daily operations and maintaining a high standard of care.Efficiently handled the procurement of supplies through managing warehouse orders, showcasing strong organizational skills and attention to detail.Played a pivotal role in staff development by actively participating in the training of new personnel, ensuring adherence to quality standards and protocols.Managed the daily administration of medication and assisted with Activities of Daily Living (ADL), contributing to the overall well-being and care of residents.Cultivated strong relationships through effective communication with family members, case workers, and healthcare professionals, fostering a collaborative and supportive environment for residents.

Led a high-performing front desk team at a prominent Marriott hotel, ensuring seamless check-in/check-out processes, resolving guest inquiries, and maintaining a welcoming atmosphere. Implemented efficient scheduling and training programs to enhance staff performance and contributing to the hotel's reputation for exceptional customer service