Michael Du Toit Email & Phone Number

Waitangi, Northland, New Zealand

Paihia, Northland, New Zealand

Auckland, New Zealand

Deal with any guest comments, complaints and inquires that occur during the shift.Ensure all room charges and payment postings are correct and balance.Identify discrepancies, investigate and make adjustments to house accounts as required.Liaising with accounts on any unsolved discrepancies for the previous day.Assist with system back-ups and maintenance as required.Ensure cashiering procedures are being followed along with all relevant documentation being supplied to accounts each day.Park and fetch any cars that arrive during the shift.Take any room service orders and ensure they are delivered swiftly.Check guests In and Out as required.Prepare and send out the Daily Briefing sheet with all conference details for the day.Set up aircrew welcome letters and envelopes as required for the day ahead.Prepare daily reports for all HOD's and GM.

Auckland, New Zealand

Deal with any guest inquiries, book tours and provide information on activities in and around Auckland City.Check guests In and Out as required.Post all parking charges for guests.Park all guest cars and provide parking information for guests.Assist reception when required.Ensure the Front of House is always clean and tidy.Assist conference team with moving conference equipment throughthe lobby and guiding guests to the correct conference rooms.

United Arab Emirates

Motivate and develop a strong team with key focus on succession planningDeveloping and improving systems alongside the managementCustomer relationsDay-to-day store procedures Duty manager in the absence of the store managerSupervise and assist with all monthly inspections and maintenance of my respective area and store Develop systems to assist in operations for the storeEnsuring Health and Safety of all customers and staff in the activity areas

United Arab Emirates

Housekeeping of DepartmentMerchandisingWeekly Stock ReportsPreparing monthly schedule for the staff in the areaDriving SalesOpening and Closing of the store when required

Cape Town Area, South Africa

Started management training in August 2013 - left to join Adventure HQ in DubaiDrive SalesProvide product training on products in my respective departmentGPS Specialist - Garmin & TomTomRefrigeration Specialist - Waeco & National LunaEnsuring department is ready for the next days tradeHouse keeping of departmentMaintaining stock levels - ensure department is never sold out of highly sought after productsMaintaining stock room

Education record

12

Deputy Head Boy 2011 Subjects taken: Art Design Dramatic Arts CAT - Computer Applications Technology English Home Language Afrikaans Huis.